TELUS Support

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! telus.com/status youtube.com/watch?v=7aI05W…

@MojitoRandy Hi! Thanks for your message. We can certainly have a closer look and help link your account. Kindly send us a PM. Thanks!

@TELUSsupport @TELUS I need help linking my account, but because I can’t link my account it won’t let me talk to rep. I would like to pay my bill. Please help.

@zachwaslive We're real people here and happy to help! Feel free to send us a DM if you require assistance with anything.

@TELUS @TELUSsupport I've never seen an AI support this bad before lmao, are you guys using a fkg 2023 alpha version of Chatgpt or what?💀

@wordOnTheTweet9 Please send us a DM so that we can look further into this for you.

@TELUSsupport It certainly is you. They know my address, my services (past and present) and account numbers. So either you have a data breach or it’s out sourced sales people.

Excuse me @TELUS @TELUSsupport Why do you outsource your call center jobs to India? You're a Canadian company! Why are you not hiring Canadians to do this job? Why am I getting calls from a call center in India about my account? There are more than enough Canadians looking for work I will not accept calls from some call center in India about my service!

@WhessGR We hear you and are continuously working to improve network coverage and capacity across Canada, including rural and highway areas. Please send us a DM so that we can inquire further.

@TELUSsupport Highway 16 getting worse with no signals. Roger’s getting better signal

@wordOnTheTweet9 That certainly doesn't sound like us and may be phishing/scam calls. Check out our Call Control feature (steps at telus.com/en/support/art…) that may help prevent these unwanted calls.

@ProvoGal01 @TiaAlexandria4 @TELUS @TELUSsupport I’m over it. I get three calls a week from people that can not understand what I’m saying. Every single time I ask to be removed from their list. Service is horrendous. 23 years I’ve been with Telus mobility and I’m done.

@aiswift_ai We have replied to your DM with an updated request. Thank you.

@TELUSsupport Here is the proof

@TELUSsupport @TELUS Support -- I have no way to reply, when I click on the return link I don't see an airway, appreciate your help! Also help me whom to contact for the refund post cancellation? and the customer care recordings? @TELUS

@HexOfAurora Understandable, if you still need help with that feel free to send us a DM.

@TELUSsupport Nah, I have internet still but I was trying to cancel my original services I replaced.

@HexOfAurora We're sorry you wish to cancel services with us Aurora. If there's a chance we could change your mind, please don't hesitate to send us a DM.

@ProvoGal01 @TELUS @TELUSsupport I don’t even get calls from them when I request calls from them. So the internet they refuse to cancel is racking up a bill I ain’t paying. Dumbasses. They’re pissing me off to high heaven.

@BreadWitch We appreciate your feedback Breadwitch. Our goal is always to provide information about our services in a respectful and professional manner. Kindly send us a DM and we'll be happy to look into removing your address from any future door to door visits.

Hey @TELUS @TELUSsupport why do you send sketchy people to knock on my door? Are they yours? Or is it a scam? If they're yours, CUT IT OUT (GTA area)

@Bietska Hi Colin - We're sorry to hear this has not been resolved. We will reach out to the area manager to see where the removal is at. Once we have an update, we will reach out to you here.

@TELUSsupport @TELUSsupport: I did as you suggested above the same day you replied. There has been no change. This picture is from today. The longer it sits on your wires, the more it’s coming separated from the braided support wire it’s supposed to be secured to.

@TELUSsupport: there’s a tree on your lines. It’s on Horse Lake Road in Lone Butte (BC), 400 meters East of “6810 Horse Lake Road”

@Moon_River05 For sure and totally get it. Definitely appreciate the feedback, and we try our best to make the Optik TV experience as easy and as simple as possible.

It's a cautionary tale really. Any situation where something as minor as a defunct controller prevents being able to watch a VERY expensive cable package because you can ONLY get MAILED a new controller and no universal controller can sync to your system is bad for business and it pisses people off. But thank you for responding all the same

@RogersHelps @Rogers So let me understand, you work it that we cant sync a universal remote to your cable box, and ONLY your remote will work. You dont offer remotes at your stores but must be sent to us BY MAIL. You hijack our ability to watch the service you charge through the nose for until the horse and buggy shows up with your remote. @TELUSsupport what say you? Anything better and im yours

@CRacautanu That's really frustrating. We'd like to dig into what happened and see what we can do to help. Mind shooting us a PM our way? twitter.com/messages/compo…

@theecodiva @TELUS @TELUSsupport Telus custumer service become a joke,after 3 calls with 3 different people to solve a problem regarding a order i placeed on line for 2 mobile lines witch for some reason was put on hold it still didn't get solved.Finally i just canceled my order.

After 38 minutes a computer voice came on and advised me they no service was available and they are closed ! You suck @TELUS @TELUSsupport

There are plenty of scams and fraudulent websites online, and it’s always important to be aware of how to avoid them and stay safe in our digital world. Our #TELUSWise team has some great tips for you, so come check it out! youtube.com/watch?v=mozomq…

@Ayush14701 Hi! We can have a closer look at this for you! Thanks!

@TELUSsupport last day, I ported my phone number from another provider to rogers. When I opened my Telus application, I saw my friends name there as he was using an account on my email id. The former account has been deactivated but it is still showcasing his name. Check DM

@theecodiva Hey, we’re so sorry to hear about your experience, and we truly understand how frustrating this must be. Let’s work together to get this resolved for you. Kindly PM us! twitter.com/messages/compo…

@spxngxbyb Bonjour, suivez-nous pour que l'on puisse s'écrire en privé et nous regarderons ça avec vous, merci !

Vous êtes des crosseurs @TELUS @TELUSsupport pas de sens!

@DB6329842 Thank you DB, we replied to your DM.

@TELUSsupport Why tell me to dm and then not respond?

@seemajackson01 Hi Seema! We understand that's frustrating. If you can send us a PM with more details we can try to point you in the right direction. twitter.com/messages/compo…

@TELUSsupport I've been trying for 8 hours to get someone to just tell me which department or number for your advertising department. It shouldn't be this difficult!

Hi, we’re really sorry to hear about this, that’s understandably frustrating, especially over that length of time. This isn’t the experience we want for our customers, and we’d like to take a closer look at what happened here, including the service and billing details. Please send us a DM so we can review your account and work toward a proper resolution.

we need more competition in certain spaces in Canada. @TELUSsupport has been charging us for a service we actually weren’t receiving (apparently it wasn’t even possible) for 3 years , and has offered us a 3 month credit and a Bill to upgrade our system. Can’t make this stuff up

@mahhteen Hi! Thanks for the message. We can take a closer look at this with you. Kindly send us a PM so we can gather more account details. twitter.com/messages/compo…

@TELUSsupport Hi! I want to cancel one of the lines on my account and have the bill waived. I’ve tried calling customer support and reaching out online But everytime I schedule a call back, and I pick up the call IMMEDIATELY it says that they will try again later but never do