Ask Lyft

Need support? Visit help.lyft.com. If you have a safety concern or a critical emergency, visit go.lyft.com/safety.

@TheYankeeMan We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help. x.com/messages/compo…

@AskLyft Why doesn’t Lyft show up front to the Driver when the rider desires a stop in the ride? Not doing so is confusing to the rider and blindsides the driver. Time is money, add $10 for a five minute stop and problem solved.

@duskbandit Hi there, we hear you and we're here to help! Please send us a DM to assist you further. x.com/messages/compo…

why is my lyft driver blasting Golden

@ElleJoyDaily We're truly sorry to hear about your recent experience with one of our drivers. Your safety is our utmost priority, and incidents like this are concerning. Could you please DM us at your earliest convenience? x.com/messages/compo…

@AskLyft Where do I make a complaint about a distracted driver that kicked me out of his car because I asked him can he keep his eyes on the road?

@theusotwinzcom We're sorry to hear about this pickup experience! Your experience matters to us, and we'd like to assist you further. Please DM for additional support. x.com/messages/compo…

Them Lyft drivers bro. Had to Lyft today and the driver showed up right? Soon as I walked outside, they sped off. Yeah you better be lucky you canceled it cause I was gonna report you

@JohnathanGabq @davidrisher @lyft We're very sorry to know about this experience you endured with a driver. Know that we'll be here to support you in any way, and take responsibility for how this made you feel! Please DM us at your earliest convenience. x.com/messages/compo…

@davidrisher @lyft I appreciate what you and Lyft do for drivers and riders, I however have an issue your customer service has ignored for days. A driver stole from me, Lyft Customer Service has ignored me, ended chats with me and repeatedly transferred me from one agent to the next. I need help.

Gas is expensive right now, and we know that hits many @Lyft drivers pretty directly. So starting Friday, we’re offering 60 days of stacked rewards for gas and more through Lyft Direct and Upside - every tier gets something. Details ⬇️ lyft.com/blog/posts/lyf…

@mothtoaflame13 @lyft Thank you so much for bringing this to our attention. We'd like to take a look into this. Please send us a DM at your earliest convenience. x.com/messages/compo…

Hey @lyft, How am I supposed to log in to update my new driver's license if I need to verify my license to log in??? No chat feature or phone number either?? How TF am I supposed to log in if you can't verify my new license!!!! Let me just get fucking stranded I guess!

@russell_wht Hey there! If you'd like any assistance from our end on this, please don't hesitate to DM us at your earliest convenience. We're glad to help! x.com/messages/compo…

@AskLyft I cannot open the app. I have deleted the app and re-downloaded it but I’m still having this issue

@mngisheart Hi there! We're sorry to hear this. Please send us a DM at your earliest convenience so we can further assist you. x.com/messages/compo…

Lyft driver tryna kill me brother that was a STOP SIGNNNN

@thenewvoices234 @lyft We truly apologize for the inconvenience of your account still being deactivated. We're here to help and can investigate this further. Please send us a DM when you have a moment. Thank you! x.com/messages/compo…

@AskLyft , I was deactivated from Lyft platform due to “Being deactivated for another Platform” Aka Uber. I was able to get my Uber account deactivated since it was a document fault and all I had to do was show proof. However @Lyft seem to be incredibly careless, I contacted the support many times, I submitted an appeal with proof of being reactivated by Uber still nothing, I even contacted @checkr and @HireRight and they both confirmed there are no flags on my report. Dear @AskLyft … all I ask is a fair investigation so you rightfully reactivate my account.

@jabonmusk678091 @lyft Hi there! If you’d like any assistance from our end, please don’t hesitate to send us a DM. We’ll be glad to help you out. x.com/messages/compo…

excuse me @lyft ….. why can i not schedule rides from my location . excuse me what is wrong with my location.

@flerms We’re sorry to hear about this. We’d like to help make things right. Please send us a DM so we can look into this for you. x.com/messages/compo…

cars engine is fucked, i’m late for therapy, and my lyft driver’s car reeks of mildew

@robbiejpgh Thanks for bringing this to our attention and we want to make sure you are taken care of. Kindly DM us at your earliest convenience so we can review this for you. x.com/messages/compo…

@AskLyft I had a bad experience during a ride I was curious if there was any way to get any type of credit or something for a future ride

@davidrisher @lyft We're very sorry to know about this experience you endured with a driver. Know that we'll be here to support you in any way, and take responsibility for how this made you feel! Please DM us at your earliest convenience. x.com/messages/compo…

@Robertgelb3 We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help! x.com/messages/compo…

@AskLyft I have been having issues with lapses in connectivity and have been on the phone with support for hours but I can't get the acceptance rate up again I accept all rides manually Getting 2 for 1 is literally stealing money from me I have tried all the suggestions

@vetontoni5 @lyft We are sorry to hear about this situation. In order for us to assist you better, please feel free to direct message us. x.com/messages/compo…

@lyft is actively fucking me over lol they’re going to over charge my account because their docking station was not working when I docked…????? (How is that my issue?) and I have to wait 25 hours for the ride to auto end so they can charge my account 1.5k lol delete the app.

@BatBoyPhD Thank you for sharing this with us. We totally understand that vehicular safety is paramount to rider's satisfaction. Please allow us to take a deeper look into this, Kindly send us a DM at your earliest convenience. x.com/messages/compo…

@AskLyft is it your policy to have pieced-together antiques driving your customers around?

@WebzyFBaby We’re sorry to hear about this. We’d like to help make things right. Please send us a DM so we can look into this for you. x.com/messages/compo…

Just landed at JFK why did Lyft connect my colleague to a driver in SUFFOLK COUNTY

@JPow5225 @lyft We’re truly sorry for the inconvenience you’ve experienced. We understand how frustrating this must be. Please send us a DM, we’re here to help. x.com/messages/compo…

The driver once again said he would send the case and AirPods. BUT once again has not done it. The case shows some charge and still shows it in PHILIDELPHIA. The earbuds have lost power and show their last location in Philadelphia. We have come to the decision the driver is dishonest. It is one thing to ignore requests but worse to say you have them and will return them and do not.

We used @lyft in Philadelphia last Thursday. My granddaughter left her AirPods in the car. Tried contacting the driver BUT HE WILL NOT RETURN the message or call. We would pay to have the AirPods returned.

@Mamamodexx @nyphospital We’re sorry to hear about what happened. This is not the kind of service we want you to experience. In order for us to assist you better, please feel free to direct message us. x.com/messages/compo…

🚨 THIS IS NOT OK 🚨 Just got my child discharged and the Lyft (NYP Flex Ride) driver pulled off before I could even get my bag out the trunk. Now my bag with SSN cards + important documents is gone. This is beyond unacceptable. @AskLyft @nyphospital PLEASE HELP ASAP

@Sanjaydhull02 We're sorry to hear about the trouble with going online. Please send us a DM so we can take a closer look into this for you. x.com/messages/compo…

@AskLyft hi all my documents are approved still i am not able to go online.