Phil R

@Barclaycard No thanks. After 2 years, I see this as you being unwilling to engage, so excuse me if I feel entitled to not engage back. I am just going to await my final notice to this third complaint and take it to the FOS and see what sort of PR nightmare I can make of this for you

@ppslim Hi Phil. I'm really sorry to hear about your experience. If you would like to discuss this further, you'll find all the ways you can contact us here -barclaycard.co.uk/personal/conta… or join us in DM, and we can look at ways to chat securely with you, Claire twitter.com/messages/compo…

@Barclaycard 2 years, 2 months, 20+ days. That's how long you seem incapable of resolving my account problem. I have to chase you, you barely update me. Each formal complaint it closed with promises of improvement. So here I am raising the 3rd complaint for the same problem

@ZenInternetHelp what's happening with the sales@ email address? It's been about 2 weeks from acknowledgment without a response. Echat claims escalation twice. Should I take this as a sign to come and cut my losses? I can't call during your office hours, hence the email

@filipino_chino youtube.com/watch?v=SDRLKb…

@OctopusEnergy Why is it conditional on receiving electronic marketing? That isn't giving me a choice to deny an optional consent.

The entirety of Britain vs the Octopus Energy App right now...

@quidco how do I contact you when your messenger service is ignoring me? It wont let me start a new conversation, because an existing one is ongoing, yet the assigned person is active, but ignoring the messages.

@HMRCcustomers No, there was a change. You sent me an online letter Nov 4th, then an app notification and email in the early hours of Nov 5th. That was all fine. The problem is, your sending me duplicate app notifications and emails today stating there "is" a new message, but there isn't

@ppslim Hi Phil, Sometimes the alert will refer to the data we've used to calculate the tax code changing, so a new tax code calculation is issued, or sometimes a revision to the data for a tax calculation, even if there isn't a change to the final figures. Steve

@HMRCcustomers why do I receive duplicate alerts from your app and email, stating you have sent me a message, when there is no new message? This duplication occurs every time you send me a message

@filipino_chino have you seen the tailer for Crackoon?

@YLiveCommunity please fix the email spam associated with p027600 !!! - I've now had 6 emails for this one survey that just says closed when you view it. All the emails are less than 24 hours old.

@broadbandbuyer are you able to confirm if a product comes with a power adaptor? The quick ID is 18072. Although POE, it doesn't support 802.3af, which limits my use for it, but your listing doesn't help qualify it

@HMRCcustomers Not the push notification or email mentioned anything beyond a change has occurred. Clicking the notification took me to the 2024/25 PAYE tax year in the App. It shows no changes since the last on in early Jan (to which I received a notification on that last month). Nothing else

@ppslim Hi Phil Does it tell you which tax year the code is for? Have you check 25/26 on your app or online account? Najmin

@HMRCcustomers I received an push notification from your app of a tax code change, as well as an email about it. But the App and online account show no such changes. Given it was a push notification, it has to be legitimate. What gives?

@StarbucksUK the new rewards program is terrible value for money. It looks like once my current gold runs out, that's it, I will lose it. The transfer to the new scheme is also awful. I have zero clue what I had star wise, and thus no clue if what I got in exchange is accurate

@Northpowergrid Yeah. You decided to once again send storm emails, that got delivered... after the storm.

@ppslim Good afternoon Can I help you today. Regards Kay

@Northpowergrid I'm so confused. Why are you sending emails saying your prepared for "Storm Lilian", two days after the storm? Yep, you sound real prepared

@Northpowergrid Yikes. Seems working with your technology vendors worked extremely well, so well that 5 months later, you have done it again

@ppslim Hi, we are aware that there has been a delay in some customers receiving our email advising that we were prepared for Storm Lilian. All emails were sent from us by 19:30 on Thursday 22nd August. We are investigating the cause of the delay and apologise for any inconvenience 1/2

@OctopusEnergy I am yet to receive a single one of this mystery emails, despite signing up for them twice!

Hello again! 👋 Emails are on the way but you can opt in now in the Octoplus tab of your online account 🐙

@kentreliance the process you have for transferring between an old and new issue account should have died with the dinosaurs. The process is awful, and forces a saver to lose out of interest no matter what process you use.

@Morrisons what on earth is wrong with your website

@OctopusEnergy the response I finally got was.. poor. Didn't touch half of my query, then asking for manual readings, despite the portal clearly showing verifiable and up to date smart meter data from this meter! The portal submit reading function doesn't even have an input field for my reading

@ppslim Hey Phil, I can see we've been working on this behind the scenes so I'll check in now and I'll make sure we reach out with an update very soon. 🐙

@OctopusEnergy how long should I expect to wait for you to respond to my billing query, after you have acknowledged it over two weeks ago?