William Ntim

New podcast with @chrishlad 🔥 We go inside @hanoverpark's $27M Series A, the AI-native services business model, turning customers into raving fans, and how building a general ledger from scratch enabled them to create incredible AI products for investment firms that touch over $100 trillion in assets. Thanks to @numeral and @FlexSuperApp for sponsoring the episode! Timestamps: 0:37 Financial infrastructure for investment firms 1:35 Hanover Park’s $27m Series A 5:30 AI-enabled services businesses 9:07 Productizing the service layer 11:30 Helping CFO’s and investors use AI 13:46 Building a general ledger from scratch 18:03 Compete against companies with IT departments 19:55 Hiring in an unsexy industry 21:30 Live in constant paranoia of your customers 25:19 Gongs, music in the office, blizzard commutes 28:54 Friday night hackathons 30:54 Automating onboarding and manual admin work 35:05 Real-time visibility on all data 38:07 Always get on the plane 40:36 Turning customers into raving fans 43:45 Using polite persistence in sales 47:36 How to master founder-led content 51:29 99% of advice is wrong in AI era 54:21 Importance of one-way vs two-way doors 56:11 Growing from VC into PE and Private Credit 1:00:36 When to turn down new customers 1:02:22 Becoming a customers most important vendor 1:04:00 Chris’ personal AI stack 1:07:41 Hanover Park’s MCP

@Byronn4561 @kimmonismus @RecursionPharma Agreed. The full vision of a virtual cell will take longer, but the breakthroughs on the way to reliable virtual cells, some of which we are already beginning to see, will provide immense value along the way.

.@travisk says AI will make human labor even more valuable and in-demand than ever before: "Let's say the entire world - everything in our world - was automated, except for plumbers. You had machines making buildings - you would basically have like a thousand buildings a day." "How valuable would those plumbers be?" "Each and every plumber would be like LeBron. Why? Because plumbing would be the long pole in the tent to progress. You can't get those thousand buildings unless you have a plumber." "And by the way, you'd get so much efficiency everywhere else that you'd need millions of plumbers." "Humans [are going to] become more and more valuable because they will be the long pole in the tent to progress - and that progress is going to accelerate and get faster and more robust."