DFS

@BevNewton Hello, hope you’re well and we are very sorry to hear of the concerns you have raised with your order. If you want to pop us a DM with the issue and the ordering info, we can take a look into this for you. Thanks, DFSCare

@DFS have had 2 new sofas delivered and there’s a small stain. What’s the protocol for getting this sorted please

@sammyc565 Hi Sam, I am really sorry to hear of the concerns you have raised. If you need any assistance please pop us a DM with your details we would be happy to look further into this for you. Thanks, DFS Care.

@DFS how is it that I have to wait over 4 months for a part to fix a sofa I had for only a couple of weeks from you? I only waited 2 months for the whole sofa. Meanwhile I'm stuck with a broken sofa for 4 months.

@maffeaves Hello, hope you’re well and I am really sorry to hear you’re not happy. If you want to pop us a DM with the issue and the ordering info, we can take a look into this for you. Thanks, DFSCare

@DFS absolutely shockingly bad customer service. Sofa ordered November 2025 for Delivery February 2026! Now got to wait another month for delivery!! No updates on delays. Just ‘shut up and go away’ from your service centre!! Very frustrating, disappointing, and inconsistent!!

@cursednumber7 Hello,I hope you’re well and we are very sorry to hear of the concerns you have raised with your parent's order. If you want to pop us a DM with the issue and the ordering info, we can take a look into this for you. Thanks, DFSCare

@DFS hi there. My parents are in their 70s. My dad has terminal cancer and rapidly declining mobility. They’ve bought a new sofa and chair from you, an expensive lazyboy recliner set to make him comfortable. After telling you your big wagon won’t fit up the lane,

@FarrowStacey Hi Stacey, thank you for taking the time to provide your feedback - we're so pleased to hear you're happy with your experience and your new sofas! Thank you, Emma

@DFS just wanted to say how impressed I have been with the service and sofas I’ve received. From start to finish everything was brilliant!! I wish more companies were like you 👍🏻

@timcarter1202 Hello Tim, I appreciate your concerns and I do apologise this has happened. Please be rest assured we can look into this for you if you please send us a DM and we would be more than happy to assist you. Thanks, DFS Care

@DFS I tried that before with our other issues. Not sure I have another few hours to waste explaining the issue for someone at you end to say, sorry we can’t really help you.

@DFS how can you mess up again????Told our new sofa(4th in 14 months) was being delivered today, again cleared out the temporary furniture (because the loan you sent was dirty and had no feet so sent it away) for the delivery drivers to call saying they were a bit confused

@Ker6280 Hi Kerry. I'm very sorry to hear that you are unhappy with the service you have received in the Darley dale store. If you do need our assistance, please send us a DM with the order details we will certainly do our best to assist you. Thanks, DFSCare

@DFS just visited your Darley dale store ,all infused to buy a sofa. Worst sales man ever . No enthusiasm he did not care or bother much. Sale lost

@timcarter1202 This is really disappointing to hear Tim, if you wish to speak to a member of our team please send us the ordering details via DM and we can look into this for you. Thanks, DFSCare

@DFS Absolutely disgusting one with dirt all over and no feet. Which would have damaged our floor. This would have been the second piece of damage to our floor. I am yet to start on your company about that.

@azfernazir Hello Azfer, I am really sorry to hear you're not happy with your furniture. If you do require any assistance, please send us a DM with your order details and we will do our best to help. Thanks, DFSCare

@DFS BAD - DYLAN.EXP FM 3S POWER RECLINER+TABLE… Ticket #10583600. Bought with 2‑year warranty which is meaningless. Less than 18 months 1 seat became noticeably lower, sent clear photos, got service visit, DFS dismissed as ‘normal wear’ and refused to help.

@jatinjaitley We are sorry to hear of any delays experienced with your order. If you could please DM our team we can take a look into this for you. Thanks, DFSCare

@DFS ordered at Cork store & paid in full on 22 Nov. Promised delivery Feb 2026. Called for an update—now customer support told delivery in May. Store won’t answer calls & online support is disconnected frm store. Pathetic customer service and broken promises. Never again. #DFS

@Custrelationdsk Hi, please note that this account is not affiliated with DFS and should be disregarded. @DFS and @DFSCare remain our only official accounts and our customer services team will be happy to continue assisting you on DM, via our customer services account @DFSCare.

@DFS can some contact me please, apparently you don’t have a complaints department???????

@CJKnight_10 Hello Callum, thanks for reaching out and we’re very sorry to hear this. If you need any assistance pop us a DM with your ordering details and we’ll be able to help you with this. Thanks, DFSCare

@DFS how is it that I can move both my old sofas out my lounge without scratching my flooring, but your ‘professional’ delivery service manage to do it🤦‍♂️

@foxee1980 Hi Adam, If you need any assistance please pop us a DM with your details I would be able to see how we can help. Thanks, DFS Care.

@Paulmadden4 Hi Paul, If you would like to pop us a DM with your details we would be happy to see how we can help. Thanks, DFS Care.

@BevMills Hi Bev, I am really sorry to hear you are unhappy. If you need any assistance please pop us a private message with your details we will be more than happy to look into this further for you. Thanks, DFS Care.

@DFS Your 10 yr guarantee is not worth the paper it’s written on! My 81 yr old mum, who’s as light as a feather, was told her recliner broken through wear & tear! She was condescendingly shown how to use it! She’s 81, not stupid!! Disgusting!

@Derbydave3 Hi Dave, if you are having trouble making a purchase online you can reach our sales team on 0800 110 5000, alternatively you can pop us a message and we will assist as best as possible. Thanks, DFSCare

@DFS I have been in your store today and was looking to purchase a new sofa . I didnt feel the assistant was very interested so I didnt make a purchase . I am trying to do it online but I cannot add anything to the basket so I can't see how much what I want would cost , etc .

@GlennhooperUser Good Morning, I am really sorry to hear the concerns you have raised. If you need any assistance please pop us a DM with your details we would be able to look into this further for you. Thanks, DFS Care.

I don’t think I’ve ever experienced customer service as poor as @DFS absolutely disgraceful 😡

@SteveWadehq Hi Steve, I am really sorry to hear you have not been contacted. If you would like to pop us a DM I would be able to look into this further for you. Thanks, DFS Care.

@DFS when will you be contacting me about the awful job from start to finish with my new sofa

@gazzlorenzo Hi Gary, thanks for contacting us. Our only live chat function is available via our website: dfs.co.uk. @DFS and @DFSCare remain our only official accounts on social media. Thanks, DFSCare

@DFS Is dfs chat hub a legitimate thing?