DFS

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@Gunha05 @DFSCare Hello, hope you’re well and I am really sorry to hear you’re not happy. If you want to pop us a DM with the issue and the ordering info, we can take a look into this for you. Thanks, DFSCare

@DFS @DFSCare DFS please expedite my delivery, i ordered the Orka bundle express 7 day delivery on 11 july and today is 30july and still no sofa and no fulfilment of express delivery .customer service is telling me next delivery is 9 august when i have been waiting and calling.

@hazy_runner @DFSCare Hello Carl, hope you’re well and we are really sorry to hear you’re not happy. If you want to pop us a DM along with ordering info, we can take a look into this for you. Thanks, DFSCare

@DFS @DFSCare @DFS it’s in tolerance!! Jokers the tolerance levels are laughable - I would advise any potential sofa buyers to look elsewhere DFS have a way out of everything- quality is shocking

@evans_megann @DFSCare Hi Megan, hope you're well and thanks for bringing this to our attention. We will be able to look into this for you, please send us a DM across so we can better assist. Thanks, DFSCare

@DFSCare Still haven’t received my care kit after waiting 12 weeks for the sofa, fast forward 2 months still haven’t got it. Spoke to some via email, online chat and now on the phone who keep telling me they’ll contact me in 72hrs and nothing is done every time!

@richies18 @DFSCare Good Morning, If you would like to pop us a DM with your details we would be able to see how we can help. Alternatively you would be able to call us on 0333 99 99 777. Thanks, DFS Care.

@DFSCare Yes I would love to speak to someone what do you need for this? @DFSCare

@DFSCare Very disappointed with the aftercare I have NOT received from DFS. Had a sofa delivered in November and had it 4 months and realised there was an issue with the arm rest. We are being told it is wear and tear come on within 4 months of receiving it!

@trigger39 @DFSCare Hi Stuart, I am really sorry to hear no one has yet contacted you on this. If you would like to pop us a DM we would be able to look into this further for you. Thanks, DFS Care.

@DFSCare I have contacted your customer services 3 times now regarding damage caused to 2 of my cars by one of your delivery drivers and been promised that someone will be in touch, to date no one has....shocking customer service 😡

@BevNewton Hello, hope you’re well and we are very sorry to hear of the concerns you have raised with your order. If you want to pop us a DM with the issue and the ordering info, we can take a look into this for you. Thanks, DFSCare

@DFS have had 2 new sofas delivered and there’s a small stain. What’s the protocol for getting this sorted please

@sammyc565 Hi Sam, I am really sorry to hear of the concerns you have raised. If you need any assistance please pop us a DM with your details we would be happy to look further into this for you. Thanks, DFS Care.

@DFS how is it that I have to wait over 4 months for a part to fix a sofa I had for only a couple of weeks from you? I only waited 2 months for the whole sofa. Meanwhile I'm stuck with a broken sofa for 4 months.

@maffeaves Hello, hope you’re well and I am really sorry to hear you’re not happy. If you want to pop us a DM with the issue and the ordering info, we can take a look into this for you. Thanks, DFSCare

@DFS absolutely shockingly bad customer service. Sofa ordered November 2025 for Delivery February 2026! Now got to wait another month for delivery!! No updates on delays. Just ‘shut up and go away’ from your service centre!! Very frustrating, disappointing, and inconsistent!!

@cursednumber7 Hello,I hope you’re well and we are very sorry to hear of the concerns you have raised with your parent's order. If you want to pop us a DM with the issue and the ordering info, we can take a look into this for you. Thanks, DFSCare

@FarrowStacey Hi Stacey, thank you for taking the time to provide your feedback - we're so pleased to hear you're happy with your experience and your new sofas! Thank you, Emma

@DFS just wanted to say how impressed I have been with the service and sofas I’ve received. From start to finish everything was brilliant!! I wish more companies were like you 👍🏻

@timcarter1202 Hello Tim, I appreciate your concerns and I do apologise this has happened. Please be rest assured we can look into this for you if you please send us a DM and we would be more than happy to assist you. Thanks, DFS Care

@DFS I tried that before with our other issues. Not sure I have another few hours to waste explaining the issue for someone at you end to say, sorry we can’t really help you.

@DFS how can you mess up again????Told our new sofa(4th in 14 months) was being delivered today, again cleared out the temporary furniture (because the loan you sent was dirty and had no feet so sent it away) for the delivery drivers to call saying they were a bit confused

@Ker6280 Hi Kerry. I'm very sorry to hear that you are unhappy with the service you have received in the Darley dale store. If you do need our assistance, please send us a DM with the order details we will certainly do our best to assist you. Thanks, DFSCare

@DFS just visited your Darley dale store ,all infused to buy a sofa. Worst sales man ever . No enthusiasm he did not care or bother much. Sale lost

@timcarter1202 This is really disappointing to hear Tim, if you wish to speak to a member of our team please send us the ordering details via DM and we can look into this for you. Thanks, DFSCare

@DFS Absolutely disgusting one with dirt all over and no feet. Which would have damaged our floor. This would have been the second piece of damage to our floor. I am yet to start on your company about that.

@azfernazir Hello Azfer, I am really sorry to hear you're not happy with your furniture. If you do require any assistance, please send us a DM with your order details and we will do our best to help. Thanks, DFSCare

@DFS BAD - DYLAN.EXP FM 3S POWER RECLINER+TABLE… Ticket #10583600. Bought with 2‑year warranty which is meaningless. Less than 18 months 1 seat became noticeably lower, sent clear photos, got service visit, DFS dismissed as ‘normal wear’ and refused to help.

@jatinjaitley We are sorry to hear of any delays experienced with your order. If you could please DM our team we can take a look into this for you. Thanks, DFSCare

@DFS ordered at Cork store & paid in full on 22 Nov. Promised delivery Feb 2026. Called for an update—now customer support told delivery in May. Store won’t answer calls & online support is disconnected frm store. Pathetic customer service and broken promises. Never again. #DFS

@Custrelationdsk Hi, please note that this account is not affiliated with DFS and should be disregarded. @DFS and @DFSCare remain our only official accounts and our customer services team will be happy to continue assisting you on DM, via our customer services account @DFSCare.

@DFS can some contact me please, apparently you don’t have a complaints department???????

@CJKnight_10 Hello Callum, thanks for reaching out and we’re very sorry to hear this. If you need any assistance pop us a DM with your ordering details and we’ll be able to help you with this. Thanks, DFSCare

@DFS how is it that I can move both my old sofas out my lounge without scratching my flooring, but your ‘professional’ delivery service manage to do it🤦‍♂️

@foxee1980 Hi Adam, If you need any assistance please pop us a DM with your details I would be able to see how we can help. Thanks, DFS Care.

@DFS Your smooth deliver guidance seems a little over the top for this day and age. 🙄 🤔