Denise @ Figma

@ShashiBhushanYM Thanks for the additional info via DM. I'm not able to reply via DM, since we're not following each other. But I was able to locate and escalate your ticket on your behalf. The team should be in touch soon.

@ShashiBhushanYM Hi there, I'm Denise from the Community team at Figma. Our team here on X isn't able to assist with Account Management. Did you receive the reply from support last Wednesday, May 27 on ticket #1915172? Please DM, and we can try to get you connected with support. twitter.com/messages/compo…

@figma we are having difficulty getting response from your teams in India post license purchase, who would be the right people to help?

Hey David, I'm Denise from the Community team at Figma. You can copy style properties using the keyboard shortcut (Press ⌥ Option + ⌘ Command + C (Mac) or Alt + Ctrl + C (Windows) then Select the target element and press ⌥ Option + ⌘ Command + V) or using the right-click menu > Copy/paste as > Copy properties. Right-click the target and choose Paste properties.

hey @figma hy can i not copy and paste properties across images, it just copies the image itself, it should copy stuff like sizing, layer effects etc, etc. but its basically useless as is?

@madsmccaus Hey there, I'm Denise from the Community team at Figma. I hear you. This is something we've flagged to the team for reconsideration. Feel free to add your feedback here: forum.figma.com/suggest-a-feat…

@figma hiding the vertical ruler behind the sidebar is probably the most annoying update to date. If it ain't broke, don't fix it.

@UMAD Hey there, I'm Denise from the Community team at Figma. As mentioned by Gayani, this is a bug that our team has been investigating and trying to fix. Hang in there!

@daveyheuser @figma I have the same problem

Ehm, @figma, I updated my app this morning and my variables are now gone in the desktop app. I almost published an update to the library and I'm glad I reviewed the changes. It seems they're actually present when I open the file in the browser but entirely empty in the desktop app. I found out because I used use_figma to figure out how the variables were deleted.

@hunterthompson Hey there, I'm Denise from the Community team at Figma. Are you by any chance trying to find matching layers within the same frame? Or is this happening across different frames?

Does anyone else constantly run into this with "Select Matching Layers" in @figma? I understand it has to do with layer names, but it feels like we can be smarter than that. It's essentially unusable with the way that I build/experiment

@alpennec Hey there, sorry for the delayed reply! Yes, that is correct.

@DeniseFigma Just to be sure: the JPEG compression occurs when importing the JPEG into Figma, right? Because the exported JPEG and PNG looks exactly the same when I open them with Apple Preview or Sketch for example (same colors for both, and same colors as what I see in Figma before export).

My @figma file color profile is set to "Assign to Display P3". But when I export a frame (JPEG or PNG), some colors don't match between the original Figma frame and the exported file (see HSB values from Figma). Any idea why? And how I could get the exact same colors?

@toco_jpg Hey there, I'm Denise from the Community team at Figma. Are you still having issues submitting the form? If so, please feel free to provide more details via DM. twitter.com/messages/compo…

@figma Getting a 400 from submitting the form to get early access

wdym of course there’s an agent right on the design canvas that’s fluent in Figma and native to the way your team works

Hey there, I'm Denise from the Community team at Figma. This usually happens due to the JPEG compression. You can fix this by changing the document color profile to sRGB in preferences and setting the explicit export profile to sRGB as well. This should stop color desaturation or shifting for your JPEGs.

@figma @jamesm Actually, the issue doesn't seem to be the export, which seems correct if I inspect the colors of both files. But when I import into Figma an exported JPEG, the colors are different. If I import an exported PNG, colors are the same.

@joelnevius Glad to hear that, Joel! Figma relies on continuous background communication via Port 443 and WebSockets. Adding a new tab often creates new network routing demands that can be temporarily throttled or blocked by the VPN tunnel.

@DeniseFigma disabled VPN, closed and reopened app...that seemed to fix it. however, why does the vpn affect just that action (add tab) and not the rest of the app?

@figma Why does this happen all the time when I click to add a tab in Windows desktop app? I then click on the Home button, and go to the file I need...no issues. Internet is clearly not disconnected. And surely you don't have that many server issues. (version 126.3.12)

@RaziAns14640044 Hey Razi, I'm Denise from the Community team at Figma. This is usually caused by layer name mismatches. Check your layer tree in the main component and the instances. Ensure you haven't renamed layers, otherwise, the component will reset.

@figma stop resetting my icon instances, beyond frustrating :(

@bethanhelen8 Hey there, I'm Denise with the Community team at Figma. This sounds similar to a bug that our team is already investigating. Are you able to share more details via DM? twitter.com/messages/compo…

@figma Figma what going on with slot components once i click to edit its content it just scatters the table arrangements. Kindly look into this i can't spend hours creating a table and its destroys the arrangement just because i want to edit. it started yesterday

Now presenting... your Config 2026 agenda

I hear you, Dillon. Is this happening when you're trying to login as well as when you're trying to use the mobile app? Can you please me a DM with your Figma account email address and more details? The mobile team wants to take a closer look at what may be happening with your account.

@DeniseFigma I’ve been using Figma for a decade now. Mobile app has always been bad. Never this terrible. Literally can’t use it This feels like one of those bureaucratic consensus decisions that was half assed. Truly a shame. I hope to see Figma pull out of this tailspin and thrive @zoink

this is the state of the @figma app? rip

Hey there, I'm Denise from the Community team at Figma. Thanks for flagging this! This usually happens if they are flattened vectors, boolean group results, or special shapes (like instances) where certain constraints prevent editing. To fix this, you must select the specific vector points (Enter key) or use the corner radius fields in the Design panel.

heyy @figma, we still can't do corner radius in some places where points meet. on img no2. is an example of how it looks in illustrator

@madamkruvasan Hey there, I'm Denise from the Community team at Figma. My team on X isn't able to assist with Billing. But please send over your Figma account email address via DM, so I can help connect you with our support team. twitter.com/messages/compo…

@figma I cancelled my Figma Professional plan before the Apr 20 renewal, but I was still charged for the next period. I believe this is an error can you help process a refund?

@araperezcast_ Hi there, I'm Denise with the Community team at Figma. Do you have a ticket number or your Figma account email address that you can provide via DM? I'd be happy to help get you connected with our support team. twitter.com/messages/compo…

Hi @figma , I had an issue with an accidental annual charge and I'm waiting for a response. Could you please help me?

Hi Manish, apologies for the delays, especially going into the weekend. The latest update is: an Account Executive is now assigned and actively reviewing your upgrade to Enterprise. As of today, they’re working directly with the Sales team to move this forward. We’ve followed up again to emphasize urgency and are continuing to track this closely. While response times may be a bit slower over the weekend, your case is actively in progress and not blocked. We’ll share the next update on your ticket #1831706 as soon as we hear back.

@DocScrit Hi there, I'm Denise with the Community team at Figma. It typically takes a few business days to hear from our direct support team. It looks like support replied to your open ticket #1855912 today. Please check your email inbox to continue to work with support directly.

@figma Ticket #1853981 open for 2 days, no response. Your AI tool failed 2-5x per simple task, racked up $350 in charges, and bill is due tomorrow. Requested 50% refund. Anyone home?"