DoubleTree by Hilton

@Tamara_245 Hello Maryann. Thanks for contacting Hilton. Please DM us with your account and reservation details so we can help. Thank you. -Katrina

@DoubleTree I I have a hotel reservation, but the AC in my room isn’t working. I’ve already contacted reception, the manager, and the call center with no response. Very uncomfortable stay—please fix this ASAP or move me to another room. @Saudi_MT

@_domeniqueeex You should expect to be treated with the utmost hospitality, and we're sorry to hear that wasn't the case this time. When time allows, please send us a DM - we want to learn more about your experience and make it right. Thank you! -Melissa

Why did I just stay at @DoubleTree by @HiltonHotels and get treated like a dirt bag for what I know to be no reason at all? I thought they were supposed to be on the higher end of the hotel chains? They ONLY got 1k of my money the 5 days I stayed there! No big deal. 

@MazoLatte We're here to help! Please send us a DM with your complete reservation details, and we'll work with the hotel to get this resolved right away. We'll keep a lookout for your message! -Melissa

Don’t ever go to the @DoubleTree in Miami. You’ll get charged $3000 for dinner on your room bill. My credit card is screwed up now and I’m going on a cruise out of the country. Total incompetence.

@MazoLatte We're here to help! Please send us a DM with your reservation details, so we can ensure this is resolved right away. We'll keep a lookout for your message! -Melissa

Thanks to the @DoubleTree in Miami for overcharging my card by $3000 and @CapitalOne for not allowing me to get my credit limit back. I’m on vacation and can’t use the card I had planned to use now because I HAVE TO WAIT not YOU! Literally leaving the country!

@VegRC1 This is concerning to hear, Rich. Please send us a DM with more information on your reservation details, and we can discuss this matter further. Thanks! -Rue

@DoubleTree crap service from Angel Kings Cross. Please can I have room service for breakfast as it’s a special occasion. No, you can come get it. Please - it’s a special occasion. Even if I have to pay extra it’s fine. No! You can order room service room 11.30 Thanks DT.

@hunter_B2406 @DoubleTreeMCR Hi Bunmieo, we're sorry to hear about your experience. Please DM us the details about your concerns, including the full name on the reservation, email address, phone number and stay details (full hotel name, check-in, and check-out dates), so that we can assist further. -Lee

Absolutely shocked at DoubleTree by Hilton Manchester Airport,We were given a “welcome”plate that staff admitted had been left in the room for 3dayscovered in visible mould,Reception’s response? Offering pizza.This is a serious food safety failure. @HiltonHotels @DoubleTree

@AAbigail9052 Hi - We regret this has been your experience, and we would appreciate the opportunity to learn more. Please send us a DM with your full name, reservation #, email address, and phone #. We look forward to your message and to assisting you further. -Merna

@DoubleTree Hey! I just stayed in Fresno and it was great. Bakersfield? Hmmm. I’m disabled. I stayed with you bc of your onsite restaurant. That’s the only reason. And it’s closed bc it’s Easter??? WTAF? I’m paying for services you are not providing. DM me. I’m livid.

@JJPSEVEN We received your DM and will follow up shortly. Thanks -Riley

@JJPSEVEN Hi John ~We’re sorry this was your experience and appreciate you bringing this to us. Please follow our page and DM your reservation details (confirmation number, name, email, phone) so we can assist. Thank you. ~Cath

@VirginAtlantic @DoubleTree Been trying for a week now to get this sorted, no responses, no idea what’s going on and I’m sat with two of your other guests with £3000 on our cards. I’d been looked after so well by @VirginAtlantic up until this point. I need someone to reach out to me please.

@Awissabear Kindly check your DM when you have a moment. Thank you. -Mahmoud

@DoubleTree I dm’d.

@1stephengreen1 We'll be glad to get you in touch with hotel management, Stephen. Please DM us with your Hilton Honors and confirmation numbers, full name, and associated email address and phone number. Thank you. - John

@DoubleTree I’m at the Scottsdale Double tree, 2nd floor, I can’t find one Exit sign in case of fire. How could a handicapped person know which hallway to use in an emergency? Aren’t signs supposed to be illuminated if lights are not working?

@renwick_de94721 We are sorry to hear this. Can you please DM us with the reservation details, your contact information and how the reservation was booked? We will be happy to review this on your behalf. -Calvin

@DoubleTree war in Iran my booked holiday Newcastle to Dubai cancelled week before. Everything cancelled and refund or voucher except for Newcastle airport hotel. They dnt understand I cant use booking refuse to give voucher cant use hotel no grace, v frustrating they don’tgetit

@alexinND We’re sorry for the inconvenience with your early check‑in. Please DM us your reservation details so we can review this with the hotel. We'll need the full name, confirmation number, email and phone number on file. Thanks -Riley

@Trustmeits9087 Hi there, I’m so sorry to hear about your cancellation—that’s definitely not the experience we want for you. We’d be glad to look into this further. When you can, please DM us the correct reservation number and details. Thank you –Caro

I was charged 309 USD for a reservation I cancelled for free. Customer service is unreachable via the app. I have a Cancellation Number: 5800891066 .I've already started a Chargeback with my bank. Fix this immediately!" @DoubleTree @bookingcom

@ParikhNiraj Hello, please check your DM when you have a chance. Best regards - Merna

@DoubleTree Your DM page is not loading

@DoubleTree staying at DoubleTree Hilton Almaty and honestly disappointed. No bellboy available at 7:30 PM, had to carry all luggage myself with two kids. Even worse, front desk staff were laughing/making jokes when I raised it. Not the hospitality I expected #CustomerExperience

@giusepperestivo Hi Giuseppe, Thank you for sharing your feedback. I’m truly sorry to hear about your disappointment with your stay. We’d be happy to look into this for you. When you have a moment, please DM your reservation details, so we can review everything on your behalf. Warm regards -Caro

Very disappointed by the @DoubleTree hotel in Liverpool, UK. This is supposed to be a 4-star hotel. WiFi is so slow, never experienced such a bad connectivity. The heating system was not working and they provided with a small electric heater @HiltonHotels @HiltonHonors

@myaimistrue1982 Hi Bruce! Thanks for reaching out — we’d be happy to help. Please DM us with your stay details, and we’ll take a closer look. We appreciate your loyalty to the Hilton Brand. — Rissa

@DoubleTree need some help with a refund for a hotel in Dubai

@vgagnon7 Hello Valerie. The Doubletree Milford Pool Hours are 7:00 AM - 10:00 PM. Please let us know if we can be of further assistance. Thanks for your loyalty. -Katrina

@DoubleTree in Milford Ma. Wish you would just post the pool hours online. I've been on hold for an hour with the front desk trying to find out. Crazy.