Terrible service from @OliverBonas and @evrisupportline. Evri have confirmed they have lost my parcel and @OliverBonas do not not respond when contacted for refund. First and last time I will place an order
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Helen Joad
321 posts
@lisa_dfs53586 Despite sending numerous DMs & more phone calls I still have no delivery date. In fact now the delivery company have told me @DFS have cancelled my order but @DFS are denying this?! Have never dealt with a company with such awful customer service .. no one seems to have a clue!
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Such appalling service from @DFS! Was contacted to 'arrange' a delivery day. When I said I could not make the day I was given they were rude & hung up. Despite numerous calls to DFS 3 weeks since this call I still have not been offered another delivery date!
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@DFS Thank you for replying I have sent you a DM. I have called many times already but no one seems to know what is going on
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@HelenJoad Hi Helen, I'm very sorry to hear this. Can I ask you to DM me with your order details so that I can look into this further for you and ensure that the delivery of your furniture is arranged correctly? Thanks, DFSCare
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Helen Joad 리트윗함
Mancini comes off and is applauded by sections of the home support. He's replaced by Paterson
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Helen Joad 리트윗함
Southend United fans can watch Bowers & Pitsea for free
echo-news.co.uk/sport/23667541…
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@Curlie1983 @greateranglia As i couldn't get on the train as was on wrong platform I have missed my last bus. Now in a freezing cold queue waiting for a cab. Will greater anglia refund this?
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17:22 London Liverpool Street to Southend Victoria will be terminated at Billericay.
It will no longer call at Wickford, Rayleigh, Hockley, Rochford, Southend Airport, Prittlewell and Southend Victoria.
This is due to a train fault.
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@Curlie1983 @greateranglia Such pathetic service. Train faults happen but the way it was handled was appalling #shiteranglia
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@Curlie1983 @greateranglia Such a joke... I went I platform 1 like the idiot said to on here and the train comes into platform 2 and I couldn't get on it 😪
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@greateranglia No it hasn't. The broken down one is still on platform 2
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@HelenJoad Hi, one to Wickford bound should have just arrived on platform 2. ^Russ
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@Pandora_UK Yodel have delivered my parcel to a neighbour despite me requesting them not to and giving a detailed safe place. This has happened before I will not get my parcel as door won't be answered. Please can you provide me with a refund or resend my parcel next day delivery
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@mattE64320933 @houseoffraser @BBCWatchdog @resolvercouk I dont think they can read or just dont care about their customers. Pathetic embarrassing service. Maybe they should get some training from @marksandspencer or @JohnLewisRetail who know how to provide customer service
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Still waiting for @houseoffraser to resolve this issue. This is 13 days now from my item not being delivered with no refund issued. Pretty much being ignored by customer service reps via DM @BBCWatchdog @resolvercouk really poor
mattE@mattE64320933
Really poor customer service @houseoffraser, item was not delivered, live chat rep rude and very unprofessional and still waiting 8 days later for a reply. I would expect so much more from a reputable company like HOF. Extremely disappointed.
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@HouseofHelpers Hahaha think you are just trying to wind people up! Great way of upsetting your customers even more! We will be using @resolvercouk and would suggest anyone else with an issue does the same as @houseoffraser don't care about their customers. No wonder you are struggling 🤣🤣
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@HelenJoad If you wish to discuss this further can you please give us a follow and drop us a DM please. Thank you
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@houseoffraser still no refund and you appear to be fobbing off @mattE64320933 on DMs by repeating asking for details already provided. Under the Consumer Rights Act 2015 the contract is with you not Evri and the refund should have been issued 2 weeks ago.
Helen Joad@HelenJoad
@HouseofHelpers @houseoffraser Please read my tweet as it appears you haven't bothered to. I'm not sending you another DM that is not answered. Please respond to my boyfriend @mattE64320933 as stated above and give him the refund due to him.
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@HouseofHelpers @mattE64320933 Omg do you just copy and paste this every day?! Can you even read?! @houseoffraser how can an official complaint be made?
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@mattE64320933 If you wish to discuss this further can you please give us a follow and drop us a DM please. Thank you
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I have dm @houseoffraser and @HouseofHelpers for further assistance and have asked to escalate this higher and to make an official complaint but no one replies. I thought I'd try live chat again but completely shutdown on there too. This is an awful service from HOF @BBCWatchdog
mattE@mattE64320933
Really poor customer service @houseoffraser, item was not delivered, live chat rep rude and very unprofessional and still waiting 8 days later for a reply. I would expect so much more from a reputable company like HOF. Extremely disappointed.
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@HouseofHelpers @houseoffraser Please read my tweet as it appears you haven't bothered to. I'm not sending you another DM that is not answered. Please respond to my boyfriend @mattE64320933 as stated above and give him the refund due to him.
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@HelenJoad Hi, please can you send us a DM @HouseofHelpers so we can assist you. Thanks
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@HouseofHelpers and still no response! This is shocking & appalling service. Can u respond to my boyfriend @mattE64320933 DM & issue him with his refund today. Should be compensation as well. @BBCWatchdog are you aware of issues customers are having with @houseoffraser
Helen Joad@HelenJoad
@HouseofHelpers @houseoffraser as you can see from my original tweet my boyfriend is already having a DM chat with one of your 'helpers' and is getting nowhere. He even had to join twitter in order to speak to someone as was impossible via your other customer 'service' channels.
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Helen Joad 리트윗함
@houseoffraser 12 days and still no resolution or refund. This isn't good enough @BBCWatchdog are you aware at this appalling service being provided by house of fraiser.
mattE@mattE64320933
Really poor customer service @houseoffraser, item was not delivered, live chat rep rude and very unprofessional and still waiting 8 days later for a reply. I would expect so much more from a reputable company like HOF. Extremely disappointed.
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