Logitech India

@shubham16g @Logitech @LogitechG Hey Shubham! We're extremely sorry to hear about your experience. To assist you further, kindly share your contact number and a copy of the invoice via DM. Our team will review the details and provide you with the necessary assistance.

6+ weeks without a mouse because @Logitech has my original unit hostage while "processing" a warranty claim. No updates, no shipping, just waiting. Absolutely pathetic level of service. Do better. Ticket: 17269899 @LogitechG, @India_Logitech #Logitech #BadService

@myself_raghav Hey Raghav! Sorry to hear about your experience. We've responded to your message. Kindly have a look.

@India_Logitech check your DM. I’ve mentioned my issue there.

@raajskaran @Logitech Hey Raj! Please provide the requested details via DM so that we can help you with your concern.

@India_Logitech @Logitech I have already shared the docket details with you. Still searching for it? Any updates?

@India_Logitech @Logitech ​Extremely disappointed. Escalating a faulty keyboard issue weeks ago, and the team is apparently unable to even find/suggest a replacement model. Terrible customer service experience. Ticket #17373543

@raajskaran @Logitech Hey Raj! To assist you further, kindly share your contact number and a copy of the invoice via DM. Our team will review the details and provide you with the necessary assistance.

@India_Logitech @Logitech I have shared the ticket number in my post. All the details are already provided to your customer service representative and documented in that ticket.

@nri33 @Logitech Hey Nischal! Kindly share your contact details, complete address, purchase date, and a copy of the invoice via DM so that our team can provide you with the necessary assistance.

@India_Logitech @Logitech I had a conversation with the Live agent. But to no avail. The keys in the keyboard are typing something totally different that what its supposed to. Like Z types Z9, then I have to manually delete then 9 everytime. Keys "a" and "s" dont work randomly.

⚠️ Warning to users buying #Keyboards in India from #Logitech: Repairs or replacement are valid only till the warranty period(1 year). After that, no paid repairs are available. Please don't overspend. @India_Logitech @Logitech #NoSupport

@rohankumarpro @Logitech Hey Rohan! We sincerely apologize for the inconvenience caused. The matter has already been escalated to the concerned team and is being actively worked upon. We appreciate your patience and understanding.

@AsliTatyaBicchu @Logitech Hey Vipul! To help us address your concern efficiently, we request you to provide the requested information through DM.

@India_Logitech @Logitech Can't you trace it with ticket number provided.

@India_Logitech @Logitech Hi have raised a complaint for the faulty product and it was to be picked on the 2nd June. It's been 3 days now and all I am receiving is just a SMS but no one is coming to pick it up. Could you please do the needful. Ticket no: 17345069

@vijjuu2 @Logitech Hey Vikas! Your details have been received and the concern has been escalated to the appropriate team for further assistance.

@India_Logitech @Logitech i have DM my details and invoices.

Hi @India_Logitech @Logitech, my MX Anywhere 3S worth ~₹7,000 has started missing clicks after only ~1.5 years of normal use. Phone support says India warranty is only 1 year and Logitech offers no paid repair.For a premium MX product, this is very disappointing.Please escalate.

@rohankumarpro @Logitech Hey Rohan! We’re sorry to hear about your experience. Please send us your contact details, complete address, purchase date, and a copy of the invoice via DM so we can look into this and assist you further.

@vijjuu2 @Logitech Hey Vikas! We're sorry to hear about your experience. Kindly share your contact details, complete address, purchase date, and a copy of the invoice via DM, and we'll do our best to assist you promptly.

@India_Logitech @Logitech I am not asking for anything unreasonable — I am requesting inspection, paid repair, paid replacement, or a goodwill resolution. A premium mouse becoming unusable in ~1.5 years with no repair option is not acceptable.

@ThisIsRawn @LogitechG Hey Rohan! Thank you for reaching out. Please register your query here: shorturl.at/oYxK9, and our team will provide you with the necessary information.

@LogitechG India when? @LogitechG @India_Logitech

Start your engine, the RS50 is ready 🏁

@pugaarpetti @Logitech Hey! We sincerely apologize for the inconvenience. Kindly send us a direct message with your contact number, address, purchase date, and a copy of the invoice, and our team will provide you with prompt assistance.

@India_Logitech @Logitech @india_logitech already did, AI bot wasted my time. Then agent wasted my time and later asked me to visit service center. start troubleshooting all over again at center to reject / best case come back again to collect. Also, what kind of options in feedback survey is this?

@Logitech @India_Logitech crime that there is no common customer support email for warranty claims. Need to connect with useless AI bot and then an agent only for them to advise me to go to nearest service center. Or they're asking for video with so many details for replacement

@Aurazerra990 Hey! We truly regret the inconvenience. Kindly submit your complaint via this link so our team can assist you promptly: shorturl.at/oYxK9

@India_Logitech I purchased a gpro x superlight few months back it has double clicking issues i bought it from flipkart but i have lost the bill any way i can avail the warranty ??

@jsptoa Hey Joseph! Thank you for your interest in Logitech. Please use the link below to browse our products and choose the option that fits your requirements best: shorturl.at/xtmn2

@India_Logitech how do we buy something from your website ? Where the hell is the but button you morons.

@meAjayy @Logitech Hey Ajay! We truly value your patience and apologize for the inconvenience caused. Please be assured that our team is actively working to resolve this at the earliest.

@India_Logitech @Logitech Listening to this "as soon as possible" for the last 7 days. That's not the definition of soon. Looks like I'm not gonna buy any @Logitech device in the future due to this low-level customer support @India_Logitech

A warranty process that leaves a customer without essential devices for days/weeks is a flawed policy. If one product in a combo fails, forcing customers to give up their ability to work is unacceptable. Customer support should not disrupt productivity. @Logitech

@meAjayy @Logitech Hey Ajay! We truly understand your concern and are very sorry for the delay. Please give us a little more time, and we’ll get back to you with an update as soon as possible.

@India_Logitech @Logitech It's been 6 days, and no resolution has been provided. I'm forced to work with a faulty mouse. Terrible support. @Logitech @India_Logitech