Delhi Metro Rail Corporation

Service Update Normal services have resumed on Yellow Line.

Service Update Delay in train services on Yellow line due to passenger on track at Jor Bagh metro station. Normal services on all other lines.

@swatntra_anuj नमस्ते, जानकारी साझा करने के लिए धन्यवाद। अतिरिक्त मामले की जांच के लिए यात्री अपनी शिकायत/प्रतिक्रिया डिजिटल फीडबैक बुक के माध्यम से हमारे साथ साझा कर सकते हैं। pcms.dmrc.org/careqr/

सरकारी अस्पताल हों या फिर कोई भी विभाग लोग काम ही नहीं करना चाहते, सिर्फ सैलरी लेना जानते हैं, जनसंख्या इतनी तेजी से वृद्धि हो रही है कि हर जगह मारामारी मची हुई है।

@SaurabhKumarMe0 Any inconvenience is regretted. Please write to us at pcms.dmrc.org/careqr/ and share the Virtual Smart Card number, linked mobile number, issue date/time for further checking.

What is the use of a virtual smart card if cannot be used for travel? Tried multiple time to get entry at dilshad garden. Not able to do so. show the virtual smart to Customer care 2 times, Nthing hppned, instead of solving problem suggested a Paper QR T ticket ?? @OfficialDMRC

Thanks for the feedback. Cleanliness is our priority and the station premises are regularly cleaned. The area has been cleaned and suitable instructions have also been reiterated to the staff. Any issue, may be reported at the nearest customer care centre for immediate assistance. Passengers may also call our 24*7 IVRS helpline number 155370.

While heading to my college exam today, I found used syringes and vials lying outside Welcome Metro Station gate no. 2. The situation was even worse yesterday. This raises concerns about possible drug activity and poses a safety risk to commuters. @DelhiPolice @OfficialDMRC

Any inconvenience is regretted. Location for provision of lifts & escalators was planned at the design & planning stage. Further, we make all efforts to maintain the service reliability of the equipment, and any intermittent technical issue is attended by staff on priority. There was some technical issue in the mentioned escalator on tweet date/time. The same was soon rectified. The escalator is working normal at present. In case of inconvenience passengers may contact the Station Control Room number displayed on the escalator or call our 24 x7 helpline no 155370 for assistance.

@OfficialDMRC See the condition of Janakpuri South Dabri Mod metro station, only single escalator towards Gate 2 and not working. There is no lift facility. For the old age and specially abled people its lot of struggle @ashishsood_bjp the C2 Block entry for Metro has no lift

@gauranshhere @delhimetrorail @MoHUA_India @DelhiGovDigital @HardeepSPuri Hi, Control Panel shifting work of the mentioned travellator is under progress. Any inconvenience is deeply regretted.

@OfficialDMRC @delhimetrorail @MoHUA_India @DelhiGovDigital @HardeepSPuri Now a week is completed. Like hats off to @OfficialDMRC. First so long intersections like hell and on that too the escalator being non functional

The escalator at Rajouri Garden Metro Station tw Blue Line has been non-functional for the past 5–6 days such a long walk without escalator support is extremely inconvenient for daily commuters. @OfficialDMRC @DelhiMetroRail @MoHUA_India @DelhiGovDigital @HardeepSPuri

@tanveerhusaini Inconvenience is regretted. In order to manage crowd properly during rush, the escalator is stopped for short duration. However, lift is available for needy passengers. In case of any issue, passengers may contact us at our 24*7 helpline 155370 for immediate assistance.

ये नोएडा का सेक्टर 15 का एस्केलेटर है जो आए दिन शाम में बंद रहता है 5:30 के बाद ऐसा क्यों?इसके अलावा मयूर विहार फेस 1 आश्रम का चालू रहता। @OfficialDMRC

#CRFLive | Panel Discussion: Metros in Metros  "Transit Oriented Development (TOD) is not just a planning framework. It is an equity strategy and a sustainability imperative that brings homes, jobs, and commerce closer together, reducing dependence on private vehicles and creating more liveable cities." - Dr Vikas Kumar, Managing Director, @officialdmrc  #CRFEvent #UrbanMobility #DMRC #TransitOrientedDevelopment #TOD #SmartCities #MetroRail #ChintanResearchFoundation

Any inconvenience is regretted. Please write to us at pcms.dmrc.org/careqr/ and share the NCMC card number, linked mobile number, screenshot of payment done for further checking. In case the grievance is already submitted with DMRC, please share the reference number/email id to trace your complaint.

Stuck in a loop between @airtelindia & @OfficialDMRC! Paid for NCMC recharge on 13 Jan. Money deducted, status "under process". Both customer cares blame each other with zero resolution. Where is accountability? @jagograhakjago @reservebank

Traveling across Delhi has never been this seamless! Simply enter your destination in the Delhi Metro Sarthi App, it instantly suggests the nearest metro station along with convenient first and last‑mile ride options. Book your entire journey in one place, pay once and enjoy a quicker, smarter and more affordable commute. #DelhiMetro

@nikita408 Any inconvenience is regretted. Please submit your card at the nearest metro station in "special case URC" for further assistance.

@OfficialDMRC Please arrange a call as my issue is pending for long

@OfficialDMRC kindly refund my money as I am not able to recharge my card due to error message in machine

Any inconvenience caused is regretted. Virtual Smart Card will only be utilized at Delhi Metro Network (It cannot be Utilized in Airport Express Line). Further, various modes of ticketing modes like National Common Mobility Card (NCMC) & Smart Cards, App based QR (Paytm, Phonepe, Whatsapp etc.), paper QR are available for convenience of passengers. While booking QR tickets Passengers may choose route via Airport express line, in which two separate QRs will be generated through single transaction.

Extremely disappointed with the ticketing experience at Delhi Aerocity Metro Station. The official DMRC Metro Sarthi Virtual Card is not accepted on the Airport Express Line, yet there is no clear information provided to passengers. @OfficialDMRC @RuPay_npci

@RoshanJ04583183 Any inconvenience is regretted. Please write to us on pcms.dmrc.org/careqr/ and share complete picture of the surcharge receipt, your smart card number, your contact number for further checking.

@OfficialDMRC Kisi karan sai mera card nhi chal rha tha jab ke entry krtai time mera card chalu tha toh delhi cantt Wale staff nai merai sath Btamezi ke or extra charges kata hai meri delhi cantt sai train bhe thi or merai pass sirf 15-17 min he tha or mujhe yai ticket di mujhe eska refund chy

दिल्ली मेट्रो सारथी ऐप के साथ अब यात्रा की हर ज़रूरत का समाधान एक ही जगह! इस ऐप में नज़दीकी मेट्रो स्टेशन की जानकारी, बाइक, टैक्सी और ऑटो बुकिंग तथा मेट्रो टिकट बुकिंग जैसी सभी सुविधाएँ एक ही स्थान पर उपलब्ध हैं। स्मार्ट, सुविधाजनक और बेहतर यात्रा अनुभव के लिए आज ही दिल्ली मेट्रो सारथी ऐप का उपयोग करें। #DelhiMetro

@dankaryan1213 Hi, any inconvenience is regretted. The issue has been informed to the concerned department for further action.

Today, the emergency exit gate in Coach D3B24 on the Rajouri Garden–Dwarka Mor route remained open and kept swinging, nearly hitting passengers. No incident occurred, but it is a clear safety concern. Kindly look into it, @OfficialDMRC

Hi, unused DMRC Mobile QR tickets are eligible for refund within 60 minutes from the time of issuance (excluding airport express line). Please write to us at pcms.dmrc.org/careqr/ and share the, payment order id, payment screenshot and refund request/tweet screenshots for reference.

@ixigo @OfficialDMRC I accidentally booked a Delhi Metro QR ticket for the wrong route (Kashmere Gate to Peeragarhi). The ticket is completely unused and the mistake was noticed within minutes of booking.Could you please help me with a refund or cancellation process? Thanks.

@Delhicitywatch @official_dda @CPCB_OFFICIAL @DPCC_Pollution Hi, inconvenience caused is regretted. The road restoration work at the said location is to be carried out by DDA. Therefore, this issue may kindly be transferred to DDA for necessary action. @CAQM_OFFICIAL @CPCB_OFFICIAL

Main Road at Vasant Kunj C-9 DTL(PowerGrid)is damaged,because of @OfficialDMRC cable work.Residents & school children face safety risks & dust pollution.Requesting @official_dda @OfficialDMRC to restore the road @CPCB_OFFICIAL @DPCC_Pollution pls ensure dust control & compliance

@ntquoz @gupta_rekha @LtGovDelhi Any inconvenience is regretted. Suitable action has been taken in this regard.

@OfficialDMRC URGENT Structural Hazard at New Ashok Nagar Metro Station – Immediate Safety Risk This stone is broken and appears to be loose. It is at high risk of detaching and falling and poses an immediate threat of serious injury or fatality @gupta_rekha @LtGovDelhi

Any inconvenience is regretted. We make all efforts to maintain the service reliability of the equipment, and any intermittent technical issue is attended by staff on priority. In case of inconvenience, passengers may contact nearest security personnel or call our 24 x7 helpline no 155370/155655 for assistance.

@OfficialDMRC Can you explain why you are making people suffer from the past 3 days this machine is not working in this heat... location IFFCO metro station

@bharti_sharma01 @airtelbank Hi, please share the statement of NCMC card number ending with 504991, for 22-02-26, by the concerned card issuing bank. You may write to us at pcms.dmrc.org/careqr. Any inconvenience is regretted.

@OfficialDMRC @airtelbank Complaint ID: 03032026107 Complaint ID: 16042026162

@OfficialDMRC @airtelbank ₹500 debited for Metro card recharge on 22 Feb 2026 (7:49 AM) via Bhim UPI, not credited or refunded. Metro Card: 8180745049504991 Complaint marked “resolved” but no resolution. 3+ months pending. Request refund/recharge. #DMRC #upi #airtelbank