SPGS

@megspencer99 @TUIUK Blimey that is disgraceful! I think TUI had communication with our hotel so we were then able to get a room. Hope you are sorted now and not still in the reception area.

@SPGS70 @TUIUK Wow okay thank you, the only communication we’ve had from TUI was that our coach transfer was delayed because our flight was delayed and haven’t been provided with a room so having to camp out in the hotel lobby for now 😭 very disappointed @TUIUK

@TUIUK our two reps quickly leaving the hotel tonight when we inform them our flight, TOM2681, has been cancelled as they didn’t have a clue!! Instead of staying to help the guests, they just leave the building for the hotel staff to deal with everyone. Shocking customer service.

@megspencer99 @TUIUK Hi, we saw the flight disappear from the TUI flight details page and then saw on twitter that the outbound flight from Manchester to Kos we would have got back had been cancelled. Our reps knew nothing but have to stay in our hotel for another night and awaiting further updates

@SPGS70 @TUIUK Hi, how have you found out that it’s been cancelled? We’re on the same flight and have only been told that our hotel transfer is being rearranged

@claydog90 @TUIUK @mikebungo I have just been into a TUI holiday store and have been told that flight TOM 2680 is still going ahead. 6 flights have already been cancelled for Saturday 4th June and this is not one of them!

@TUIUK @mikebungo So TOM 2680 which flys Saturday 4th June at 3:45 PM is cancelled?

@TUIUK What you did to passengers at Manchester Airport yesterday was unforgivable. We had family going to their wedding in Kos and you cancelled the flight whilst at the gate. It took 3 of us to get them lifted and they along with their kids were distraught

@TUIUK TOM2680 - heard that this flight on 4th June to KGS is cancelled. Can you confirm, please so we can re-organise a holiday??

@TheWindowCo hi do you do replacement back doors that has a cat flap fitted or are you able to fit one that we already have? Thanks.

@TraffordCouncil hi, been trying to inform of a fallen tree but can’t get through on phone. Can you please advise. Thanks.

@HiveHomeUK your app is getting worse and worse for reliability. Tonight, again, nothing works on the app. I do question why I bother with it!

@HiveHomeUK is there another problem with the app? Being told some of my plugs and heating are offline whilst others are ok. They then come back on and others go off.

@SkyHelpTeam No there wasn’t. Can we do that? This will be the third time someone will be coming out to sort out the connection issues.

@SPGS70 That's correct. Was there the option to book an engineer online at the end of the online steps? ^HW

@SkyUK even with a sky booster we still struggle to get a signal on our mini box. Surely there is a solution.

@SkyHelpTeam As nothing seems to work to rectify the problem (which we have experienced in the past) I would have thought getting an expert or engineer to sort the problem would be the next step??

@SPGS70 Hi 👋 I'm sorry to see you're still experiencing issues after completing the online help guide. Was contacting an expert the only option available? ^HW

@SkyHelpTeam I have tried calling but as I am not a vulnerable person I cannot continue. Please can you give me an alternate way of communicating as I would like to get this sorted. Thanks.

@SPGS70 Good afternoon, to help you keep your mini box connected, can you give these sky.com/help/diagnosti… steps a try ^LM

@SkyHelpTeam I have and they sent an engineer out who said they have solved the problem but they haven’t as the sound input mode via hdmi was set at normal. As soon as you switch it to Dolby digital the lip sync is out of sync.

@SPGS70 Hi there, thanks for getting in touch. Have you already contacted our Sky Q technical team regarding this? What did they advise? ^DF

@SkyHelpTeam do you know if there is a pending solution in relation to the lip sync issue with Dolby atmos via a soundbar? Thanks

@OakSolution I have just resent an email that I sent a week ago and have not had a response regarding the moreton dressing table and mirror. Do you respond to enquiries on your products? #noresponse #CustomerService

@urbaneditionsuk hi, I have been trying to call you to get an update on our order, but seem to get a weird foreign answermessage voice.

@OakSolution Hi, we had delivery of a dressing table yesterday with the mirror. Unfortunately we can’t seem to attach the mirror to the vertical supports as the support doesn’t go high enough to allow the screw to be attached to the wooden mirror frame!

@SkyUK gave up holding on the phone after 50 mins waiting for some assistance. #nohelp #poorcustomerservice