Brian Benedict

@loanDepot might have the worst customer experience I have seen - your website is down to make mortgage payments and when I call to take off autopayment I can't find the link or button anywhere - maybe the @bbb_us should look into this.

@JetBlue boarded flight 473 from Bos to Aruba. Upgraded my seat last night to Mint and was just told that no mint amenities will be provided on this flight even though I paid for the upgrade. The crew agrees we should be refunded and there are a lot of angry mint passengers here.

Wow

Great article on the predictions for 2019 in the APM market. #1 more root cause analysis....thats an easy one for us #rootcauseanalysis #apm lnkd.in/eR-Yq9D

@jetblue what has longer wait times then they should??? Your @jetblue mosaic customer service line. if only I wasn't mosaic I can get someone within two seconds if I was not a loyal member #failure #jetblue #whatisthepointofbeingmosaic

Vote for the most innovative solution within DevOps....and yes vote wisely! lnkd.in/e2Y3jzf

Vote for the most innovative solution within DevOps....and yes vote wisely! lnkd.in/e6u_RgU

Words getting out on OverOps, Best Tech Startup! lnkd.in/evcj7gn

We see it everyday...the constant fingerpointing on why an outage happens. OverOps brings data unmatched at finding root cause and @EricMizell “nails it” that a tool is only as good as the culture which adopts it...it starts with accountability. lnkd.in/e_3G74q

Great article @mattturck, the use within financial service firms to start incorporating more of this data in roboadv…lnkd.in/g-fv8fX

And growing... buff.ly/25l4rK0

Looks like a great event @marksbirch will try to make it lnkd.in/e_WBYPu

Beckon's CEO Jennifer Zeszut presenting today at Martech on Agile Marketing Measurement! Definitely a session you do…buff.ly/1pFhfrM

Welcome David Schmitt lnkd.in/e4Xvc4m

The Deloitte Digital and Sprinklr Alliance lnkd.in/eRUK35a

Welcome David to the Quantifind team. lnkd.in/eJf26Cj

Awesome to see the recognition from Gartner as a cool vendor! lnkd.in/bYj2q5C

@DeltaAssist dl1602 de-icing for 45 minutes? Clearly ridiculous #delta #neveragain

@DeltaAssist dl1601 sitting on the jetway an hour with no updates and no reason! Delta is the new United #fail

DL588 @DeltaAssist tell the flight attendant to ease off the wi-fi patrol. yes we are not in the air and yes you standing over me is creepy