Gemma Clapp

Word of the day is ‘recrudescence’ (17th century): the return of something terrible after a time of reprieve.

Really I’m pretty low maintenance, I just need 17 hours of alone time every morning, constant reassurance from everyone in my life that they’re not mad at me, and $150 worth of little treats every single day and I’m good to go

@elli923 I can’t take all these goodbyes 😭 #justicefordannyric

My heart 😭😭😭

@WanderlustChloe @thefloridakeys If you’re stopping in Islamorada, highly recommend Morada Bay Beach Cafe for amazing cocktails and sunset views. Pierre’s is also a great French-inspired bistro there. In Key West, Dorada (at Casa Marina Resort) is a beaut new beach bar. Have a great trip!

Woohoo - dream destination coming up! Flying out to @thefloridakeys, and I'm ready for sunshine-filled days and one of the greatest road trip routes in the US! 😍 Any recommendations or tips - let me know! AD #EscapetotheKeys #KeysGetaway

I’m now crying thinking about my cat dying, but this was a beautiful read

If I get to the polling station later and there are no dogs, I’m immediately turning around and going home again. The fate of the country relies on you, our four-legged friends… #dogsatpollingstations

@SW_Help Thank you

@gemclapp Hey Gemma. I'll pass this feedback on - I would also recommend submitting it via our Contact Us form here: southwesternrailway.com/contact-and-he… ^CW

@SW_Help could you please display carriage numbers on every train? When there are train splits during the journey which weren’t advertised at stations, and 0 staff presence on the train, it adds unnecessary stress to a journey trying to figure out if you’re in the right carriage

@Specsavers hello, I sent a customer complaint via your website several weeks ago and am yet to receive a response. Terrible customer service yet again! Any idea when I can expect a response?

I fucking love football. #CHEMUN

With the equinox tomorrow, here’s your timely reminder that seasons are not proper nouns and don’t need to be capitalised. If I see one more brand saying “it’s nearly Spring…” on Instagram, I may scream.

Get Raheem Sterling on the first flight to Saudi this summer, I beg you. #CHELEI

@LauraJoy_ 😂😂 I was well looked after

This weekend I went to an 8th birthday party (for a leap year baby). High on party rings and forgetting my medical issues, I committed too hard to musical chairs and nearly fainted. I then chipped a tooth on a lollipop. 32yo bodies were not made for partying like it’s 2000.

Just three carriages from Salisbury to Exeter at 6pm is utterly ludicrous

@SW_Help how can you charge such extortionate amounts for trains when we have to stand in dirty, smelly corridors for 2+ hour journeys? Not ideal when you have health issues too that make standing for long periods problematic! As usual, appalling service

@BootsHelp Hi, my order was due to arrive by 14th Feb and still no sign of it. Royal Mail tracking says they have still not received the item from you. Could you please help? I’d like the item resent or refunded please. Thanks.