Mark Vanciel

@ATTHelp Send me a link

Hi Mark, thank you for reaching out to AT&T. We understand how difficult it must be to face a restocking fee when you never took the original phones home, and to hear that the store can't coordinate with the online system. AT&T charges a restocking fee for exchanges or returns at retail stores, even for Buy Online Pickup in Store orders, unless the device is returned unopened or meets specific exceptions. Please reach out to us in a DM, so that we can take closer look into the concern and assist you accordingly. -ValentinaF

@ATT I expected better Ordered 2 phones online for store pickup When opted for higher-end models in-store was told a restocking fee applied even though the original phones never left the store The store team also said they cannot coordinate with your online system needs fixing

Hi, I’m following up on my post regarding the upgrade issue. I ordered two phones online for store pickup. When we decided in-store to upgrade to a different (more expensive) model, we were charged a restocking fee—even though the original phones never left the store. The store staff said they couldn’t modify the order or coordinate with the online system. I’d like this reviewed and the restocking fee refunded if appropriate. Please let me know what information you need from me.