Uber Support

@HAJBlack Hola @HAJBlack, te leemos y llegamos para apoyarte con esto que nos comentas. Te invitamos a seguir nuestra cuenta @Uber_support, y enviarnos un mensaje al DM, con más detalles.

Ordered my first @uber Black in Bogotá as we really needed a car with a functioning seatbelt for our baby chair and a frickin Toyota Yaris turned up! Uber is really stretching the definition of Black/Comfort here

@Johnath01617745 We're sorry to hear that you found hair in your food. We have responded to your private message. Please reply to the DM with the email and phone number associated with your account so we can follow up.

I found a hair in my food and I want to issue a refund. This is unexpectable and ruined my appetite for both subways and I am very displeased especially as someone who has a uber one subscription. Complained last night and nothing happened and went to sleep hungry. @Uber_Support

@simplekf We're ready to look into this. Please DM us more details about your issue/enquiry along with the email address and mobile number linked to your account so that we can assist.

Does anyone know how to get in contact with @ubereats_uk ? Customer support on the app is shocking. They’ve actually logged me out now!! Would like to speak to a human and NOT a bot

Hi there, We're sorry to hear that you received an incorrect grocery order. To ensure we prioritize your case and get this corrected immediately, please send us a DM with the following details: - The email address and phone number linked to your Uber Eats account. - The store name and order number. - A photo of the items you actually received and the receipt on the bag (if available). Once we have this, we will manually investigate why the previous chat was delayed and work on getting your refund or a proper resolution processed. We appreciate your patience and look forward to your response.

@ubereats_uk - I’m now out of pocket. Not had a response as promised. Pay for uber One monthly for what? Want to make a complaint but can’t find where to do so. I need my money back ASAP please.

@waydgaming Hi there, We are incredibly sorry to hear about this experience. It is definitely not the standard of service we aim to provide. Please send us the email address and phone number linked to your Uber account along with more information about your order, so we can assist you ASAP.

@meshrefet_gud We understand the frustration regarding this charge and your experience with the wait time. To investigate the transaction and the restaurant's status further, please share your full name, phone number, email, and the exact date and amount charged. We’re here to help.

@carlosmc1111 @UberEats Placed delivery order on @UberEats, canceled, within minutes seeing a nearly 2-hour wait, and tried switching to pickup. Still got charged though when I went to the restaurant, they never even received order. @Uber_Support is gives no solution. #ConsumerRights #UberEats

“Math is the same in every country” 😌

@lemonsosa88 We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support i’m in a ride at the moment (not a shared ride) and my driver has another passenger in the front seat (have proof). I know the uber community guidelines doesn’t allow drivers to have other passengers. I hope I can get some compensation for this unsafe experience.

@Vishavjeet729s We understand your concern regarding your account. Could you please share the email address and mobile number linked to your Uber account so we can check and assist you further via DM? twitter.com/messages/compo…

@Uber Hi, I signed up for Uber and my background check has been on hold for more than 72 hours. I haven’t received any update yet. Could you please check and help me resolve this

We truly acknowledge your concern and would like to look into this further. Kindly DM us the email address and phone number associated with your account, along with any additional details about the issue you are experiencing. This will help us review your case and assist you effectively. We look forward to your response.

@Uber_Support I have an Email re acct deactivation because I have not taken a ride in a while. You are asking for 4 digits of a card, that I no longer have, for me to access my acct. There is no way around this on your site. I need a resolution, asap. Please advise. Thanks, -A.

Hi Rahmatullah, We realize how important it is to get your concerns addressed quickly, and we want to ensure we're providing you with the direct support you need to resolve this. We have just sent you a Direct Message (DM) with more details regarding your issue. Please check your inbox so we can continue assisting you privately.

@Uber_Support hi its has been a month since i havent heard back from uber plz help me from here i can get help but in app i get only automated answer

@santoshpandya2 We want to look into this for you. Could you please DM your mobile number and email address linked to your Uber account along with the screenshot of the transaction? So that we can check and assist you accordingly. Hope to hear from you soon. twitter.com/messages/compo…

@Uber_Support Hello Uber One or whatever, I am being charged $9.99 monthly.On trying to contact your customer service they hang up the phone. My credit card suddenly has started being charged from January/February 2026 though I never gave my credit card details. Please help me.

We understand your concern. Thank you for contacting us. To help us investigate the concern for you, please share the registered account email ID and phone number along with order ID via DM. Once we have these details, we can move forward with a solution. We look forward to your reply.

@Uber_Support My order placed at 7:13 pm arrived at 9:02 pm. The food is cold and I am refusing delivery. It was cash on delivery. Please cancel the order on your end and mark it as not delivered.

@LovesickChapter We're sorry to hear about these double charges in your account. We'd like to take a closer look. Please send us a DM with the email address and phone number linked to your Uber account, so we can assist you further. We’ll wait for your reply.

@UberEats Why do you guys double charge on orders and subscriptions??? Tried getting some help but no. Whats going on guys??

@filhoKrypton2 Olá! Queremos verificar essa situação. Nos passa mais detalhes na DM. twitter.com/messages/compo…

@eu_pradoo @Uber E quando você pede uma moto , é o motoqueiro te entrega um capacete todo quebrado e sujo, enquanto o dele está novo em folha kkk😡

Gente a @Uber tem q rever os colaboradores urgente pedi um Uber flash já faz uma hora e o cara tá parado no mesmo lugar sendo q é uma viagem de 20 minutos do local até minha casa , n é de hj q os mototáxi da Uber estão deixando a desejar e prejudicando quem usa o app

@ThisFunkybeat Hola, llegaste al lugar correcto, cuéntanos con más detalles sobre tu solicitud, escríbenos por un DM. Esperamos tu respuesta.

Pues nada para @Uber_Support @UberEats el que nuestro pedido lo deje el repartido en la puerta de la calle y nos lo roben, con todos los datos personales de mi pareja @FACUA es algo normal y que no incumple nada. Pues al carajo la aplicación y a hablar mal de ella...

@_Ceesee Sorry to hear about the trouble. Kindly note that we've responded to your concern via DM. Please check.

@Uber_Support Please respond to the rest of my DMs.

@UberEats Your delivery today has been a mess🫩😭

@eu_pradoo Sentimos muito pela situação. Os entregadores parceiros fazem o possível para seu pedido chegar no horário estimado, mas fatores externos podem causar atrasos. Caso a entrega não seja concluída, manda por DM o e-mail e número de telefone associados à sua conta e iremos analisar.

@bridgetbush94 We understand your concern regarding this issue. To help us investigate this further, please DM us the registered phone number and email address associated with your account, along with the screenshot of the charge as it appears on your statement. Looking forward to your reply. twitter.com/messages/compo…

@UberEats I need to talk to a customer representative, as I was charged $9.99/month since October 2025 for Uber One and never signed up for that membership. I would like someone to contact me and issue a full refund immediately please.

@DweshThaRascal Sorry to hear about the trouble. Kindly note that we've responded to your concern via DM. Please check.

@Uber_Support Can't seem to DM you my, I am thrown out everytime I try.

Got a serious bone to pick with @Uber_RSA

@MajbeenA Hi There, We are sincerely sorry for the situation. We understand how frustrating this must have been to you. Please DM us the email address and mobile number linked to your account and some additional details about your order ID and issue so that we can further assist you.

@Uber_Support I have screenshots of a support agent promising me a £60 refund for an undelivered order. You have now closed the ticket and are refusing the refund. This is a breach of the Consumer Rights Act. Very disappointed in your service.