Uber Support

We completely understand your frustration, and it is definitely unfair to be charged a cancellation fee when you didn't cancel the order—especially if the restaurant hadn't even started preparing your food yet. We want to get this sorted out for you right away. To help us investigate further, could you please provide the email address and phone number associated with your Uber account via DM, along with the particular order details you are referring to? This will help us look into the issue promptly. We look forward to your response so we can get this resolved.

@UberEats your app cancelled my order and your employees refused to actually understand the issue. I never cancelled it and got hit with a cancellation fee. The restaurant even told me they had not even started cooking my food so they don’t know why I got charged

We're sorry to hear about this, and we understand how frustrating this must be. This isn't the experience we want for you. We'd like to take a closer look into what happened. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support @Uber Please assist asap!

@Lfm735 Thank you for your patience. We have sent a response via DM. Please take a moment to check it there and reply on the same thread. Hope to hear from you soon.

I need help from @Uber_Support and have found it impossible to reach a person. I haven’t been able to reach anybody by phone, chat or email who can resolve my issues. Could someone help please?

@SkareThewolf Vamos a revisar tu solicitud para realizarlo de la mejor manera, te invitamos a seguir nuestras páginas oficiales y contactarnos por privado

@Uber no me deja descargar mi factura de viajes

@ScottBonez25 Hi, please DM us the email address and mobile number linked to your account and some additional details about your issue/enquiry so that we can further assist you.

Was just about to order @tortillauk on @ubereats_uk £46. Odd for two rice bowls. 2 cans and 2 small tortilla chips. £46 for a guy who has no idea where he is going to do multiple steps along the way and pass me cold food. #Ubereats is no longer convenient. Its extortionate.

We understand you’re looking for direct support and want to get your concern addressed properly. We’re here to help and would like to take a closer look at what happened. Please send us a DM with the email address and mobile number linked to your Uber account, along with a detailed description of the issue you’re experiencing. Once we have those details, we’ll review it and guide you with the next steps.

@Uber Is there a way to receive help from a human, god we are having some issues with uber and is impossible to get a decent help

The ultimate sync 🤝

@123stew1e Sorry to hear about the trouble. Kindly note that we've responded to your concern via DM. Please check.

@Uber_Support Done.

@uber_kenya what is the point of prepaid uber cash platform if your drivers are aggressively demanding direct mpesa or cash payment and holding passengers hostage at the destination?

We know how important it is to get this sorted out quickly. To look into this immediately, please provide the email address and phone number linked to your account via DM. Could you also please elaborate on the specific details of the trip issue you are facing, so we can investigate what happened? We appreciate you giving us the chance to look into this.

Filing a report with @Uber. I have to select the trip to file the report, but the support person is now asking me for details of the trip i had to select to file the report...make it make sense....

It's clear how upsetting this experience has been, and we want to make it right. We are happy to continue assisting you in English. To look into this immediately, could you please confirm exactly what you received incorrectly with your Chick-fil-A order via DM? Once we receive this, we can locate your order and help override the refund denial. Thank you for your patience while we work to get this settled.

@Uber_Support hi! I clicked in arabic in chat by mistake and cant fix it. I ordered 12ct grilled nuggets from chic fil a and my protein was swapped for a cup of sauce. The app said im not elegible for refund please help in english

@RecerEscas97 Hola @RecerEscas97, vimos tu mensaje y queremos apoyarte a revisarlo. Te escribimos por DM para continuar la conversación allí.

@Uber_Support Que tal. Una vez mas me volvieron a ajustar el costo de un viaje. Es la 3ra vez que ocurre. Gracias por su atencion.

@NazifZubeyir Bu konuda araştırma yapmaya hazırız, Nazif. Lütfen sorununuz/hakkında daha fazla bilgi ile birlikte hesabınıza bağlı mobil numara ve e-posta adresini içeren özel bir mesaj gönderin, böylece size yardımcı olabiliriz.

@Hakiri01 @UberEats siparisi coktan iptal etmistm ama yine de yola cikip getirms adam gec de olsa kakalamaya calisti tartismaya calisti benden kescekler falan diye ama almadim sonrasinda baktigimda tüm yorumlarda 1 saatin üstünde gecikmsti bukadar gecikçekse neden yemek söylüyoruz

İçinde 230gr pilav ve 150gr tavuk olan tavuk pilava 320 lira ödüyorsun. 30 40gr tavuk gönderiyor. İade talebi olusturuyorsun ve sana işletme iadeyi reddetti, yapacağımız bir şey yok diye cevap veriyorlar. Uber eats/ Trendyol go dan sipariş verirken iki defa düşünün. @UberEats

@RaheesHussain4 Hi there, Thank you for reaching out regarding your concern, we understand this has been frustrating. Please DM us more details about your issue along with the email address and mobile number linked to your account so that we can assist you better.

@Uber_Support My phone number is 07588419654

@Uber you have deactivated my account because a subsitute used my account without my permission, I was not aware the minute I realised I changed password added security and then the blocked my account!!! Can you unlock my account

@SelenaJustGomez We appreciate you bringing this to our attention. Please send us a DM with the email or phone number on your account, along with more information about your concern, so we can take a look

@Uber_Support Your in-app team promised a 12-hour review but has gone completely silent and ignored my messages. I need a human to look at my ticket. Please help.

@Uber_Support My account has been locked by an automated glitch for 5 days. I’ve been a loyal rider since 2017 with a flawless history. Your in-app support promised a response in 6-12 hours but has gone completely silent and ignored my messages. I need a real human Please help.

@ManuelGarc75636 Leemos todos tus mensajes con mucha atención. Queremos apoyarte; es por ello que te hemos enviado un mensaje privado. Esperamos que le des un vistazo.

@Uber_Support No me aparece la opción para DM, me pueden contactar

No puedo facturar la app envia mensaje de error ,ya revise los datos fiscales y están bien @Uber

@johnriquelmel Hola @johnriquelmel, vimos tu mensaje y queremos apoyarte a revisarlo. Te escribimos por DM para continuar la conversación allí.

Que desastre @UberEats @Uber Primera compra realizada: Cobros demás, se van, no esperan, no recibo el pedido, se demoran diez días en resolver, no hay correo ni código de respaldo. Totalmente desprotegidos estamos ante el abuso de este tipo de empresas. @SERNAC

We truly understand your concern. To help us investigate the concern for you, please provide a few more details on the issue as well as the registered account email ID and phone number via DM. Once we have these details, we can move forward with a solution. We look forward to your reply.

@TerlikliHoca Could you please share your registered contact number and email address via DM? An expert from our team will soon be in touch with you to follow up and address your concern Thank you for your patience.

@Uber 딸아이와 저는 여행차 한국에 왔는데 택시를 탈 우버 앱이 없었어요. 한국인 친구 두 명이 우버를 불러줘서 우리가 요금을 지불했죠.그런데 기사가 100미터쯤 떨어진 곳에서 우리를 내리게 하더라고요 친구 두 명이 뒤따라와서 다른 택시를 잡아줘서 무사히 호텔로 돌아갈 수 있었어요 정말 고마웠어요

We want to make sure your vehicle damage claim gets reviewed properly. To help us locate your account and follow up on the status of your submission, could you please send us a DM with the email address and mobile number linked to your Uber account? Once we have those details, we will look into your case and assist you with the next steps.

@Uber and @Uber_Support let’s work together to get my claim processed as it’s been 3 days without any resolution and so that the support tickets can be closed correctly and I can get back to driving instead of wasting time in the uber support chat.

I have been waiting for my Rider damaged my vehicle inconvenience fee claim to be processed since July 10, 2026. I have provided all the required documentation and details and details, only for support agents to close it without responding.