9Lives

@ObnatiusCrayola Thank you for sharing this. This likely this happened while the product was in transportation or storage before reaching stores shelves, as it is not the quality we expect. So we may learn more and best help, please call us at 888-495-4837, Monday-Friday, 8am-5pm ET.

@9LivesCatFood Hey, way to stay current : latest tweet, 2018. That instills GRAND confidence in customers regarding your competence, doesn’t it? And purchased just yesterday : 🐀💩

Please visit our website for information about a recall of specific lots of 9Lives® Protein Plus® wet, canned cat food due to possible low levels of thiamine (Vitamin B1): 9lives.com/information.

@melanin_gemini_ We appreciate you reaching out. While our bags are filled by weight and should contain an accurate amount, we'd like to learn more so we can help. Please call us at 888-495-4837 M-F, 9am-4pm ET.

@andyw882004 We appreciate you reaching out, as this is never the experience we want any cat to have. So we can learn more and best help, please call us at 888-495-4837, M-F, 8am-5pm ET.

Do dont feed your cats this my wife bought it now my cat is sick and you google the product people said their cats have died after getting sick from eating this cat food @9LivesCatFood #cats #sick

@hometownselects Thanks for reaching out. As this is not the typical reaction we'd expect with our products, we would like to speak with you to learn more about your cats' experience with our food. Please give us a call at 888-495-4837, Monday - Friday, 8AM - 5PM, EST. We hope to connect soon.

@9LivesCatFood I have a question ❓ why does the only food we feed our cat's because they love it only gives one of them pimples around his mouth, that when popped the color of that food comes out as an oil. Another cat that we use to have that passed away had the same reaction.

@KanameK58436630 It's always great to meet a fan.

@9LivesCatFood Our kit Chiko loves y'alls food so much look where he decided to sleep

@GFairchildE Hi, Greg. We're experiencing temporary ingredient supply constraints with this product, and hope to have it available on shelves again in the near future. We suggest speaking with the manager at your preferred retailer for the best availability information locally.

@9LivesCatFood Hey guys, what's up woth the shortage? Been loyal customer for 15 years. Getting impossible to find tuna & egg soft food or dry in the indoor cat.

@thebraceygroup We appreciate you reaching out about this, as it certainly isn't the quality we expect either. Please DM us so we can help!

⁦@9LivesCatFood⁩ Good evening, When I purchased this bag of food I found a lot of it had burned pieces. Have someone inbox me regarding replacements. Thank you. ⁦@BraceyCats⁩

@torey19 This certainly isn't the quality we expect from our products, so thank you for bringing this to our attention. Please DM us the bar code, Best When Used By date and the surrounding numbers from your can so we may best help. Thanks!

@9LivesCatFood imagine the look on my face when I went to open a can of food for one of my cats and this is what I opened. So disgusting! #moldy

@AshCanDan Hi, Dan. We are experiencing temporary ingredient supply constraints with this product along with increased demand. We hope to have this on shelves again soon and suggest speaking with the manager at your preferred retailer for the best availability information locally.

@9LivesCatFood First: superior product. Our cat friend Freya is crazy about Tender Morsels (w/ real flaked tuna &egg bits), but we can't find cans with pull tabs?!? Seems like quite an oversight. Please advise.

@mrs_niqyue Thank you for bringing this to our attention. We're sorry to hear your cats aren't feeling well and this certainly isn't the quality we expect from our food. So we can learn more and best help, DM us the bar code and the surrounding numbers near the Best When Used By date.

Opened a can of 9lives catfood and found this in the food. @9LivesCatFood #9lives #CatsOfTwitter #catfood

@searsage We appreciate you bringing this to attention, and would like to learn more about this experience. So we may best help, please call us at 888-495-4837, Monday-Friday, 8am-5pm ET. We look forward to speaking with you soon.

@9LivesCatFood something in your pet food is making our cats sick it is just not one of our pets we have 4 cats and a dog, each cat that ate it became ill, the only one who didnt is fine, all vomiting and lack of appetite, the dog ate it and began vomittimg with the same symptoms

@LargoL A picture speaks a thousand words, Largo, but we're happy to help! Please shoot us a DM.

If 2020 were a can of cat food ! 😆🙄 @9LivesCatFood

@AustinBurkhart3 Hi, Austin. We still make our Meaty Pate with Real Turkey and Giblets! Visit spr.ly/6016Glbdr to see which stores in your area may carry this flavor. We also suggest speaking to the manager of your preferred store for additional availability information.

@9LivesCatFood have you discontinued Turkey & Giblets Paté?! I can't find it anywhere and it's the only food my special needs cat can and will eat 😭

@TejasKat Regardless, this is certainly not the quality we expect, and the photos you shared are helpful. Please DM us so we can assist further.

@9LivesCatFood This was in a BOX of canned. Not damage in transit! Smashed then put in box.

@9LivesCatFood WOW! Need better quality control!!!

@ljones2520 We're sorry to hear your cat isn't feeling well after having our food, Linda. So we may learn more about this experience in detail, please give us a call at 888-495-4837, Monday-Friday, 8am-5pm, ET. Hope to connect with you soon!

@queenanjee Not a problem. Regardless, we would like to help further. Please DM us!

@9LivesCatFood Im sorry i thru it away rite after.. I didnt know i would need all of that after contacting you guys...

@9LivesCatFood can somebody please help me! I bought two bags of this... I am running out of food for my cats! Things are tight because of covid 19 i need an answer please.. #notaveryhappycatlady 😾

@wrappedstallion We appreciate you letting us know about this. This combination of numbers and letters is indicative of our production runs during manufacturing, and is certainly not intended to convey a specific word or phrase. We apologize and will share this with our team.

@whiteguy1980 2/2 FDA, there is no current evidence that the virus is transmitted through processed pet food. So we may learn more about your experience, please give us a call at 888-495-4837, Monday-Friday, 8am-5pm, ET. We hope to speak with you soon.