Armed Forces Commissioner

A general service welfare matter is any issue related to a service person’s ongoing service, which could significantly affect their wellbeing or the wellbeing of their family. Find out more here: afcommissioner.org.uk/how-can-we-hel… (2/2)

The AFC can now investigate General Service Welfare Matters, giving family members a place to raise their concerns for the first time. (1/2)

On #WorldHealthDay, rethink how we protect health. WHO in the Western Pacific Region is calling on Member States, political leaders and policymakers to move beyond words and invest optimally and holistically in a shared vision of #OneHealth. Read the media release: tinyurl.com/3bs9zmja

The Armed Forces Commissioner has launched. The Commissioner provides independent oversight of the Service Complaints system, while also giving serving personnel and their families a direct route to raise welfare concerns. More info at: afcommissioner.org.uk

We are pleased to welcome Polly Perkins CBE as the new Armed Forces Commissioner. She brings a wealth of experience and a strong commitment to supporting our Armed Forces community. You can find out more about Polly on our website: afcommissioner.org.uk/mission-statem…

The Armed Forces Commissioner (AFC) is now open. The AFC provides an independent point of contact for service personnel and their families, helping to ensure concerns are heard and addressed.

If you've received your final decision on your Service Complaint and believe the decision was wrong or your complaint was mishandled, you can ask the Ombudsman to investigate. Learn more about this and our other powers on our website. scoaf.org.uk/how-can-we-hel…

Have you been told your Service Complaint or appeal is inadmissible? The Ombudsman can review this decision. Find detailed information about this and our other powers on our website. scoaf.org.uk/how-can-we-hel…

If you have an ongoing Service Matter or Service Complaint and believe there has been undue delay, you can ask the Ombudsman to investigate this. Check out more about this and our other powers on our website. scoaf.org.uk/how-can-we-hel…

If you would like to make a Service Complaint but do not want to approach your Service directly, you can ask the Ombudsman to make a referral. Find out more about this and our other powers on our website. scoaf.org.uk/how-can-we-hel…

SCOAF Christmas closure: You can still submit enquiries and applications during this period, which should be sent to: contact@scoaf.org.uk. These will be actioned on our return.

The Service Complaints Ombudsman for the Armed Forces' office will be closed on Tuesday 9 December 2025.

Help us improve the Service Complaints system. Share your experience to help us evaluate whether the system is working as it should. Visit our website to find out more and take the survey. scoaf.org.uk/contact-us/ser…

The Ombudsman was pleased to visit Defence Serious Crime Command on 4 November 2025 as part of her outreach programme. A valuable opportunity to engage with the team and learn more about their important work.

On land, at sea and throughout the country, the nation stood together today in an act of silent, solemn remembrance for the men and women who laid down their lives so that we may live in freedom. At the going down of the sun and in the morning, We will remember them.

Your views matter. If you've used the Service Complaints system, please take a moment to tell us what you think. Your feedback helps us assess how fair, effective, and efficient it is. More information and the survey are available on our website. scoaf.org.uk/contact-us/ser…

The Service Complaints Ombudsman for the Armed Forces’ office will be closed on Friday 7 November for a training event.

The SCOAF team was delighted to be hosted by @RoyalYeomanry on Thursday, 16 October, for an insightful opportunity to observe Army training in real time.

The Service Complaints Ombudsman for the Armed Forces’ office will be closed Thursday 16 October 2025 for a training event.

Today is Ombuds Day 2025: Empowering Voices, Resolving Challenges. This year, the focus is to celebrate the vital role Ombudsman offices play in protecting the public, strengthening accountability, and driving better services.