AT&T Help

Hi there, thank you for reaching us out. This is Ruby I will be the expert handling your concern. I understand how challenging it is to deal with this. This is not the experience we want for our customers, and I appreciate your patience as we work to resolve these issues for you. We don't want to let you down and part ways with you. I'm adhered to work on this for you. I will definitely check and assist you further. Could you please meet us in DM so that I can assist you further? -Ruby M

@ATT Fix my WiFi

@CarlosHurt94703 Hey Carlos, this is Renee. Thank you so much for contacting us. I understand you have issues with your rewards promised, not to worry. I'm here to help you with your concern. I kindly request you to meet us in the Dm, so that we can resolve it as soon as. -ReneeV

@ATT 3 months I got 6 lines with AT&T still waiting on “rewards” they promised and also still paying t-mobile for equipments that they supposed to reimburse, so far a really frustrating transaction.

Safe to say. 54,786 days of innovating nonstop–but who’s counting? Cheers to 150 years.

@BurgundyCarpet Hey I understand how important it is to stay connected. You appear to have been through a lot, and we want to assist you in making things right. Let us get you all the assistance you require. Please meet me in DM to discuss this further. ^BruceM

who got the best phone service nationwide?! I’m SICK of AT&T!! @ATT yall service has been terrible!

@Getes11 Hi there, I understand how important it is for you to have active connections. Definitely this is not the type of experience we would like you to have with our services. Please meet us in a DM with the zipcode, so that I can look into your issue and assist you further. ^NattieK

Hey @ATT my Internet has been out for hours. Your “support” apps are throwing me in a loop. I can’t even schedule service. I know it’s a me issue, my neighbors internet is up and they have your fiber too. I’m at my wits end here. Help!

Hi there, we are really sorry to read about this situation. We understand how important it is to receive the promotions as promised, we can totally help you check the information about the missing promotions including the AA miles. Please send us a DM to begin with the assistance. JohnR

5th call to @ATT everyone keeps sending me to a different department and NO ONE can help me. It shouldn't be this hard

Hi Robert, thank you for reaching out to AT&T. We apologize for the confusion and inconvenience. We understand how difficult it must be to be redirected to a registration screen when you already have an account. We can help you resolve this, so you can pay your bill without any further hassle. Please reach out to us in a DM, so that we can assist you accordingly. -ValentinaF

@ATT I don’t understand why I’m being led to this screen when I already have an @ATT acct. I had to sign in to get to this place and say I’m registering for a wireless acct that I already have. I am trying to pay my bill but I can’t see it atm. Using app leads to a safari browser

@MyQueenBrtneyS Hi, we understand how important it is to stay connected. We do not want you to have this experience with us. Let's get you all the assistance you require. Join us in a DM to further investigate this issue, and get you the best possible resolution. -RondaJ

@transitfan954 @ATT Same here. I even went to the store and they just brushed me off, saying it's the system. I'm getting this every time I call someone. ..

@att I currently have no wireless service. I am in Plantation,, FL. I tried the troubleshooting but to no avail. Please advise

@ksmalls911127 I understand how important it is to stay connected. You appear to have been through a lot, and we want to assist you in making things right. Let us get you all the assistance you require. Please meet me in DM to discuss this further. ^BruceM

@ATT fix your app update now! So many bugs can’t see wireless bill overview anymore if I have both Internet and wireless. Yes I reached to customer service, no they were no help. FIX YOUR UPDATE! Holy downgrade.

Greetings! Thank you for reaching out to us. When it comes to service, dependability and value are key factors. We're right here to assist you, and we're only a step ahead of you. Please meet us in a DM with your complete address, including zip code, and we'll take it from there. ^AlexV

@ATT All if a sudden no service??

Hi there, thank you for reaching us out. This is Ruby I will be the expert handling your concern. I understand how frustrating it is to deal with this. This is not the experience we want for our customers, and I appreciate your patience as we work to resolve these issues for you. We don't want to let you down and part ways with you. I'm adhered to work on this for you. I will definitely check and assist you further. Could you please meet us in DM so that I can assist you further? -Ruby M

@ATT hey fix your cable dude, run it back is playing instead of the angels. What the hell am I paying you guys for I’m about to cancel

@yshmypk Hi there, thank you for taking the time to bring this to our notice, and this is not the type of experience we want our customers to have, but not to worry we are here to help. Please join us in a DM, and we will be glad to take a closer look into this for you.-MarcelS

Hey @Apple and @ATT my iPhone often stops receiving calls for unknown reasons. It almost cost my mother her life last week when she couldn’t reach me. Why does this happen and how do we fix it?

@user_nick_user Hello there, thank you for reaching out to us. I understand your concern regarding unlocking your device. Please don't worry. We'll help you with that. Please send us a DM, so that we can assist you directly.^AnnieS twitter.com/messages/compo…

@ATTHelp @ATT I have a question, I use your website to unlock my phone and get request approval "We've approved your request to unlock your device." But it still do not useful Please help 🙏

@JoselineOl55217 ¡Hola, Joseline! Gracias por contactar AT&T, por supuesto que podemos ayudarla a tener una cuenta prepago y chequear esta informacion por usted, por favor envíenos un mensaje privado para asi darle mejor asistencia para ello. ☺ Estaremos atentos a su mensaje! ^PaulaH

@ATTHelp podrían ayudarme a cancelar mi plan y volver a prepago ya acudí s varias sucursales en la ZMG en Jalisco y en ninguna sucursal me quieren cancelar el plan que LOS MISMOS EJECUTIVOS ME HICIERON CONTRATAR COMO REQUISITO PARA VINCULAR MI CURP CON MI LINEA TELEFÓNICA

Hi Justin, thank you for reaching us out. This is Ruby I will be the expert handling your concern. I understand how frustrating it is to deal with this. This is not the experience we want for our customers, and I appreciate your patience as we work to resolve these issues for you. I adhere to work on this for you. I will definitely check and assist you further. Could you please meet us in DM so that I can assist you further? -Ruby M

@ATT who do I need to bill for having to bury my own fiber optic cable after your install?

@DaisyIselle Hello there! We understand the importance of getting the right support while you need it, we are committed with your experience and we'd like to know more about your case. Please send us a DM so we can take a closer look! ^JaiderR

@ATT you guys have the worst customer service, being transferred to different departments over the course of 2hrs on the phone with no help is CRAZY!!

@donrevert Hey! I understand you have inconvenience to unlock your device after many attempts. No worries, please meet us in a Dm confirming if you're already an AT&T customer, so we'll be happy to continue assisting you. DavidA

@ATT THIS IS THE WORST CELL PHONE COMPANY EVER. TRYING TO GET A FLIP PHONE UNLOCKED, 7 CALLS, 2 ONLINE REQUEST, TOTAL RUNAROUND, AVOID THIS COMPANY!!!!!!!!!!!!!!!!

@mvwoz Michael, I apologize for the inconvenience you've been through so far. We certainly don't want you to feel this way. I'm here to get things taken care of. Please meet us in a DM and give us some details on what's going on, and we'll quickly start working. -ElinaB

@ATT I don’t see a way to DM you

@ATTHelp my landline is not working. No dial tone. No incoming calls.

@CFCaprock Hello, we understand the importance of keeping the service running and understanding the reason why the service was suspended, please send us a DM and we can review what happened. Santiago

@ATT AT&T suspended my service with no warning after 23 years of being their customer. Payment was up to date and on auto pay! They have no idea why they did it!

@HaloRidesUSA We never want you to feel this way surely we can assist you on the concern raised. Please meet us in a DM> ^RosyB

@ATT who can I speak to regarding your returns department stealing my old phone & not providing a credit or my old phone back?

Hey there, we are sorry for the inconvenience and frustration you've experienced. We understand how upsetting it is to receive different solutions from multiple representatives. We are here to help get the bottom of this, please meet us in a DM with more details and we will get working on it. ^Eli

@ATT is the worst phone service provider ever. I’ve spoken to over 10 customer service representatives and 4 in-store over the last 3 days, and they all have given me different solutions to a problem that has yet to be resolved. I’d rather have Boost than to ever use @ATT again!!