AXA Assistance UK

@beaker28 Hi, we're sorry to hear you are having issues with your claim. If you can provide you claims reference number and full name we can raise this with our team. Thank you

@AXAAssistanceUK Hey AXA how about actually paying out my Tavel insurance claim instead of throwing up barriers so you can wriggle out of it. The absolute worst company to deal with!!!

@irontimes Good morning, we are sorry your experiencing issues with your travel insurance claim. Could you please DM us your claims reference number, full name and email address please. We can then direct your message to the relevant team. Thank you.

Hey @AXAAssistanceUK any chance of a response to my travel insurance claim from 08/09/2025 as despite several chasing emails in the past 7 months I have yet to hear from you other than an acknowledgment email?

@Jamesmeredith @AXA Hello James, we're really sorry to hear about the issues you've experienced. If you can Direct Message us with your details, including your claim reference number, we will look into this and someone will be in contact.

@AXA the home emergency claim process is a shambles. I have been on the phone for over 49 mins. transferred four times and spoken to five different people who keep asking the same questions. They can’t find my claim, can’t find the job of the engineer that attended today

@LouisOsman90 Good morning Louis. Sorry to hear this. If you DM us the claims details I will pass the details to the team to review. Owen

@alexmoss Good Morning. I’m sorry to hear this. Please can you direct message us details of your claim and we will pass this onto the team to review. Owen

@gary_m77 Good Morning Gary. Please send us a direct message with your claim details and we will pass this to the team to review. Owen

@EK91094436 Hi, our claims team have tried to contact you yesterday without success, but did leave you a voicemail and sent an email. Please do not hesitate to contact us if you wish to discuss further. Many thanks

@EK91094436 Hi, I am sorry to learn that you have not had the expected contact from our claims department. I will ensure your reference is passed to our claims team,to make contact with you tomorrow in relation to your outstanding matter. Many thanks, Louise

@Phillip16484278 Good morning Philip. I am sorry to hear you are having issues getting through. Please DM us the details of who you are trying to speak to and I will get the team to look into it. Owen

@AXAAssistanceUK I’ve been trying to contact you for a few days now. Calls are not being answered or there may be a problem with the line. How can I get through to you please?

@susalling Good morning please DM us your claim details and we will look into this for you. Owen

@PDziunka53719 Good afternoon. If you DM the details of the claim I will pass them onto the team to review. Owen

@AXAAssistanceUK Has anyone ever got through to AXAAssistance on the phone? I’ve been waiting since July for my claim to be paid and no one will answer the phone or my emails

@mintymoonface Hi Brain. Please DM your claim details to us and we will ask the team to investigate it for you. Owen

@nniesham @AXA @axainsurance @GBNEWS @MailOnline @financialombuds Hi, I am very sorry to hear of your experience with AXA. To allow me to investigate further, can you please PM me your policy number and contact details. Many thanks Louise

.@AXA @axainsurance @AXAAssistanceUK #AXA_TRAVEL So many agents, none knowing what each is doing! Repeated requests by different ppl for same info. #TooManyCooks! Total chaos costs #customers money! #poorcustomerservice @GBNEWS @MailOnline @financialombuds

@JackFisher93 Hi Jack sorry for the issues getting through. I have sent you a DM to get more information. Owen

@AXAAssistanceUK please can you pick up the phone. My phone is about to run out of battery I have been on hold for so long #CustomerServiceFail

@sarapoststhings Good morning Sara. Please DM us your claim details and will investigate this for you. Owen

@AXAAssistanceUK can you help with my claim? Haven't heard back after submitting and it's been over the 5 day feedback promise

@katieloumaloney Hi Katie. Please can you DM us your claim details and I will ask the team to contact you. Owen

@AXAAssistanceUK hi. We put a claim for excess on a hire car. It said you'd contact us in 5 days. It's been a week and still nothing, anyway this can be checker please?

@flo55y030 Hi Brian. Sorry to hear this. I have just sent a PM to get some more details so I can pass this to our claims team. Owen

@AXAAssistanceUK on hold for over an hour now and no response to messages over claims portal

@TalksPete Good afternoon, if you PM your claim details to me I will pass it to the team to review and give you a call. Owen

@AXAAssistanceUK On hold for over an hour. Claim submitted 2 weeks ago and no response. Email & Complaint to CarHireClaims@axa-assistance.co.uk & jon.walker@axa-insurance.co.uk = no response. Only option is a complaint to Financial Ombudsman.

@Dawn___Hall Hi Dawn. Sorry to hear this. Please DM me the details and I will ask the team to review and call. Owen

@AXAAssistanceUK not good enough. 84 yr old Dad with COPD broken down in 24 degree heat on a busy country lane, no pavement & little shade. Has to stand in road with all vehicles whizzing by Told would be a priority and recovery within an hour almost 2 hours later still waiting.

@martinf053 Good afternoon. I am sorry to hear that, if you can send us a DM with your claims details I will ask the team to review and contact you. Owen

@AXAAssistanceUK Hello, is there someone I can speak to about my coverwise travel policy underwritten by yourself? Waiting 9 weeks on a response from medical team??? Called 10 times. Joke