AXA

@MMArdilla1991 Hello, Apologies but we only interact with users in English. Can you please ask us your question in English or contact your local AXA representative. AXA Team

@AXA Desde el 16 de marzo con un siniestro, podrían por favor, cerrar ya el tema. Realicen su trabajo lo antes posible. Se lo pido por favor. Pónganse en contacto conmigo

@asolerno Hello, could you please tell us more about your situation in a private message? Best regards, AXA Team

@AXA Waited 30 minutes on the phone yesterday to confirm a booking and nobody took my call. Trying again today, 15 minutes so far. Will somebody pick up the phone? Calling from Argentina to the provided # + 54 11 5293 8300

@VickiColli98539 Hello, could you please tell us more about your situation in a private message? Best regards, AXA Team

@AXA Awful experience. 7 wks since your customer hit my mum's car. My mechanic getting nowhere trying to get repairs authorised by AXA. I called 4 times today. 1st call; a different number to ring. Next 3 calls all cut off after being on hold for up to 65 mins. Very frustrated!

@javihouse1968 Hello Javier, apologies but we only interact with users in English. Can you please ask us your question in English or contact your local AXA representative? AXA Team

@Propanprul Es una verguenza , ya me he movido , otra compañía 100 euros menos que lo que pretendía cobrarme @axa

“Hola. Somos la empresa X. A partir del mes que viene la cuota sube un 30%” Y ya está, tan panchos. Es acojonante lo que estamos tragando. Acojonante e inexplicable.

@lauralonglocks Hello Laura, we’re sorry to read this. Please send us more information via DM. Thank you, AXA Team

@AXA been trying for two days to get through to claims team. On hold for 30 minutes and then get hung up on - absolute joke

@sarahal40062275 Hello Sara, we are here to help. Please send us more information via DM. Thank you, AXA Team

@AXA can someone contact me re the insurance claim for my 80 yr old dad from Jan I’ve had zero response to emails and refused to be spoken to on the phone despite you talking to me for 4 months

@alexgriffiths1 Hi Alex, thanks for getting in touch. I’m sorry to hear you’ve not received an update on your claim. So we can help as best we can, please can you send us a DM with your full name, policy number, claim reference, postcode, DOB and your contact information. Speak soon ~ Nicola

@AXA submitted an insurance claim on 16th April following car hire issue. No update at all since the "thank you for submitting your claim" email. I chased up but nothing heard back. Atrocious when I'm €570 out of pocket. Any chance someone could help me out??

@SimmyKB Hi Steve, we passed your details over to our Claims Team on Wednesday morning and have asked for them to reach out to you directly. We can’t give an exact timescale unfortunately, but it tends to be within 2 working days ~ Jasmin

@AXA Still waiting to hear from you!!!

@AXA please sort your phones our! Rang x6 cut off. Rang again. Stuck on hold!!

@GustavoValverde Hello, we're here to help. Could you please contact us via private message with information on your situation? Kind regards, AXA Team

Hopefully, you never have to use @AXA insurance. 4 days without any assistance for my mom after an accident she had in China. They're just sending emails asking the dumbest questions and trying to find workarounds to make her assistance process ineligible

@chronicAnn you ask your Aunt to get in touch with us directly, we will do our best to help and record any complaint she may wish to make ~ Rasheed 2/2

@chronicAnn Hi Ann. Thanks for flagging the issue with your Aunt's policy. Sorry to hear that the info may not have reached the Motor Insurance Database right away. In general, it can take up to 7 days for new policy info to reach their systems, as they are run by an external company. If 1/2

86-year-old widow Edna Nightingale was prosecuted by the DVLA over a single letter typo on her car insurance. The retired farmer from Kirkbymoorside, North Yorkshire, correctly read out her Suzuki Splash registration over the phone to Swinton Insurance when renewing for £1,200. A Swinton staff member typed an ‘F’ instead of an ‘S’, so the details did not match DVLA records and her car appeared uninsured. She was convicted in her absence at Teesside Magistrates’ Court on 6 February under the Single Justice Procedure, given a three-month conditional discharge and ordered to pay a £26 victim surcharge. The 86-year-old, who relies on the car as a lifeline to reach shops and doctors because of her heart condition, endured weeks of sleepless nights and distress after receiving the prosecution letter. Her niece Nicola Booth has now stepped in to help with paperwork and the DVLA has confirmed it will review the case and may overturn the conviction.

@irontimes Hello Andrew, we are sorry to read this. Could you please send us more information via private message. Best regards, AXA Team

Hey @AXA any chance of a response to my travel insurance claim from 08/09/2025 as I have heard nothing despite several chasing emails for 7 months and no correspondence from yourselves other than an initial acknowledgement reply?

@JenBurrows9 Hello Jenny, we are here to help. Please send us more information via DM. Best regards, AXA Team

Has anyone dealt with @AXA @coverwise claims? I have been told lie after lie every time I call on 0330 024 8315 and now I cannot even make a complaint unless

@JamesCo47271369 Hello, we are sorry to read this. Could you please tell us more about your situation in a private message? Best regards, AXA Team

@AXA I deeply advise anyone considering using @axatravelinsure to look elsewhere - illogical and unreasonable requests for information relating to a medical insurance claim from my honeymoon in January. Atrocious customer service and the claim still unresolved!

@Henzo27937536 Hello Henzo, could you please tell us more about your situation in a private message? Best regards, AXA Team

@AXA your response time is a disaster!! Provide telephone contact numbers

@CJOV20 Hello there, apologies but we only interact with users in English. Can you please ask us your question in English or contact your local AXA representative? Thank you, AXA Team

@Brandon44366489 Hello Brandon, we are here to help. Could you please send us a private message with more information about your situation? Thank you, AXA Team

@AXA I have a coverwise travel insurance policy and have just realised there is no way to contact coverwise now until Monday as it’s a weekend, how on earth is that reasonable? I have an emergency and cannot get hold of the travel insurance company. Ridiculous

@GuillermoEsquen Hello, apologies but we only interact with users in English. Can you please ask us your question in English or contact your local AXA representative. AXA Team

@AXA son impresentables. En Argentina me cobraron demás y no hay forma de comunicarse por ninguna vía porque no contestan nunca.

@StarkersJ Hi Jamie, I’m sorry to see this. Please can you send a DM with your policy number or claim reference, car reg, email and phone number so we can look into this? Hope to hear from you soon ~ Jasmin’

@AXA are a joke, went to sell my car which was repaired by them last year, small scrape on the bumper only to find they actually marked it as a Cat S structural write off by mistake, impossible to get through to anyone!