AXA Philippines

@SamuldeM97342 Hi @SamuldeM97342, thank you for getting in touch with us. We have sent a private message to further assist you with your concern. Thank you!

@AXA_PH question po yong axa policy ko kasi is inactive what to do po?

@WLumbis Hi @WLumbis, thank you for getting in touch with us and we also do apologize for the experience that you have with us. Please send us a private message to further assist you with your concern. Thank you!

@AXA_PH Hey AXA, it’s surprising how quickly payments are collected, but my claim has been pending for three months. A month ago, I was told the refund amount was finalized, but I still haven’t received it. This is very frustrating 😤

We partnered with GCash to help your family stay protected for as low as Php234 per month. Visit gcash.com/smsinsure for more details.

@Ryan_Montorio Hi @Ryan_Montorio, thank you for getting in touch with us and we also do apologize for the experience that you have with us. We have sent a private message to further assist you with your concern. Thank you!

@AXA_PH i would like to seek assistance regarding difficulties paying my AXA premium through online channels. AXA website access is denied. Emma by AXA mobile app is inaccessible.

@micaellaaaaa Hello @micaellaaaaa , thank you for getting in touch with us and we also do apologize for the experience that you have with us. We have sent a private message to further assist you with your concern. Thank you

ur emma app keeps on crashing too 🫩 @AXA_PH

@AXA_PH hi pls fix your website / emma portal. it’s been weeks alreaaady and i cant proceed wd my payment 🤨

@micaellaaaaa Hello @micaellaaaaa, thank you for getting in touch with us and we also do apologize for the experience that you have with us. We have sent a private message to further assist you with your concern. Thank you!

@Heisenberg888 Hi @Heisenberg888 , thank you for your interest in our products. Please click the link: axa.com.ph/?cmId=form-tal… so our Accounts Officer can get in touch with you to tell you more about our products. Thank you!

@AXA_PH may i get a quote for a home insurance?

@lanzpaduajr Good day @lanzpaduajr! Hope you're having a great start to your day. Let us know how we can help! 💙

@AXA_PH Good Morning AXA 💙

@zendiazzz @AXA Hi @zendiazzz , thank you for getting in touch with us and we also do apologize for the experience that you have with us. Please send us a private message to further assist you with your concern. Thank you!

@AXA im so disappointed you guys feel like a scam. We still have not got our refund! Its been months now!!!

@jrong13 Hi Dr. @jrong13 . Thank you for sharing your feedback and we truly appreciate your loyalty over the past 10 years. We have sent a private message to further assist you with your concern. Thank you!

10 years with AXA. Ended my premium payment. Hindi naman nangyari yung sinabi ng agents na increase in investment. Lugi pa. Well at least, insured till age 100. Tapos may admin charges pa pala from now, kahit tigil na sa premium payment. Budol talaga. No to AXA and all VUL!

@emzagada You're welcome, @emzagada. We're glad you received it in time. Stay safe and take care always. If you need any assistance, we're here to help. 💙 🙏🏻

thanks @AXA_PH. buti na lang hindi pa ako nakakaalis ng bahay nung nareceive ko itong message. stay safe and ingat tayo lahat. 🙏🏻

@xoxoeliez We are truly sorry to hear about your negative experience with our travel insurance and the difficulties you've faced with us @xoxoeliez. Please message us directly so we can assist you and address your concerns. Your feedback is important to us.

Do not buy your travel insurance from @AXA_PH !!! Their process is impossible and not well coordinated among their customer service people! Bought travel insurance twice because it took them long enough to change my request and now getting refund is also taking forever!

@smartymarth We are really sorry to hear about your experience with AXA, @smartymarth. It’s understandably frustrating to deal with high fees and claims that don’t meet your expectations. Please send us a private message to further assist you with your concern. Thank you!

WORST: their participation fee is way too expensive. They charged me at P7,480 . You are the worst @AXA_PH

My AXA car insurance claim is now approved. Haay thank you for a fast transaction. Time to repair you XF.

@pink_tae__ Hi james, we've reached out and addressed this concern with the customer. We would like to clarify that the claim for flood damage caused by heavy rains is covered by AXA Car Insurance with Acts of Nature coverage.

@AXA_PH na visor kayo hahaha yare kapag ito ang insurance nyo sa kotse 🤣

Please be advised that our Tarlac branch suspended operations today due to the onslaught of #KardingPH. Stay safe!

@iiclng Hi @iiclng , thank you for getting in touch with us and we also do apologize for the experience that you have with us. Please send us a private message to further assist you with your concern. Thank you!

@AXA_PH why does online payment fails, is there an issue?

@bloodbender_dd Now might be a great time to consider switching to us if it meets your healthcare needs, @bloodbender_dd ! We recommend reviewing the benefits and coverage to ensure it’s the right fit for you. If you have any questions or need assistance, feel free to reach out! 💙

@bloodbender_dd We are glad to hear that you think the AXA group life insurance is a great option, @bloodbender_dd ! It often provides valuable benefits and coverage for groups. If you have any questions about the policy or need more information, feel free to ask! 💙

@mgracesee @parkjwootwts @AXA Hi @mgracesee , we have sent a private message to further assist you with your concern. Thank you

@AXA_PH @parkjwootwts @AXA Can you please open your DM’s. I cant seem to send you one.

don’t give me that tone kasi nangbblock ako ng client ☺️

@mgracesee @parkjwootwts @AXA Thank you for sharing your concerns. We understand how this situation made you feel uncomfortable, and we apologize for any negative experience this has caused. Please send us a private message so we can discuss this further and make sure your concerns are addressed. Thank you!

@parkjwootwts @AXA @AXA_PH tama ba to? Flex pa niya ganitong basurang paguugali. 🥴

@j_phil_1990 @doleph @InsuranceCommPH Hi @j_phil_1990 , thank you for getting in touch with us and we also do apologize for the experience that you have with us. We have send a private message to further assist you with your concern. Thank you!

AXA as a leader in fraud and employment malpractices in the Philippines. Mahiya naman kayo, COE ng mga employees nyo e hold nyo pa because of your stupid policy. Na kayo naman ang sole nag profit sa benta. @doleph @AXA_PH @InsuranceCommPH

@TroisFrootLoop Hi @TroisFrootLoop, apologize on that. We may suggest if you can reach out to our other channels, Facebook page or Instagram page. Please send us a private message to further assist you with your concern. Let us know so we can monitor your message.

@AXA_PH I can't send you a message as I am not verified.

@AXA_PH ang gulo gulo niyo kausap, your agents at the talks different with what your customer agents are telling. I just want my top up to be posted!