Abel & Cole Help

@CarraH238 @AbelandCole Hello - We're so sorry to hear this. Please send us a Direct Mail including your postcode and Abel & Cole account number so we can help you. Alternatively, the swiftest route could be to call our Customer Care team on 03452 62 62 62 (Monday to Friday, 09:00 to 17:00) *Julia

@AbelandCole is there a problem with the website and app, I can’t log in and update my order 😔

@783Daytona @AbelandCole Hello – we’re sorry you’ve had to get in touch. Please do send us a Direct Mail with your Abel & Cole account number and postcode so we look into this and help. Thank you. *Julia

@AbelandCole @asda I think until you start actually picking up your boxes and being sustainable yourself you can’t criticize anyone !! 6 weeks now your driver has failed to deliver to the right place or pick Boxes up

(1/10) 💡 We're announcing a UK first with our brand-new #ClubZero Refillable Milk. 🤝 After 3 years and 7 teams of experts, we've cracked refillable plastic milk bottles. And we want to share our years of learnings with the big supermarkets...

@graham73may Thank you for getting in touch. We are flagging this to our logistics management team right away. *Julia

@AbelandColeHelp pretty grim getting food deliveries out of something that looks like this…

@JulesAnn1968 Hello there, I am so sorry to hear your returnable items were not collected. We definitely need to look into this straight away. Please could you DM us with your account number or postcode, so I can find your delivery details and look into this for you. Best, Magda.

@AbelandColeHelp I like to say your products are good 👍 but collecting the containers(boxes and other waste) is a disappointment because all the waste is filling up are bins that don't getting emptied until New Year now.

@ClaireHSI @AbelandCole Hello Claire - please could you send us a DM so we can help further with this. *Julia

.@AbelandCole disappointed too receive a load of wool to package the vegan cheese I just bought from you. Sadly I wouldn’t buy again for this reason. @AbelandColeHelp please can you consider other options for your many vegan customers?

@taydellyyy Hello there, I can see my colleague Amba has already replied to your email, explaining our order process using the app, and refunded £45.80 back to your payment card. If we can help any further, please let us know. Best, Magda.

Domestic Sunday morning. Making lemon curd, thanks to @AbelandCole surprise Bergamot lemons. riverford.co.uk/recipes/bergam…

@Ei_lle Hello there, please email you account number to organics@abelandcole.co.uk if you would like us to double check your account. Best, Magda.

@AbelandColeHelp I think im sorted now but cant see a way to private message with my order number.

@AbelandColeHelp how does the cheese suscription work please? It appears I can only add one box and not choose the time period I want it to continue for. Thanks

@AllesKlar71 @AbelandCole @TheYardCoventry How lovely!! Looks yummy!! Best, Magda.

@AbelandColeHelp @AbelandCole Took it to the coffee morning at @TheYardCoventry and it was a hit 👌

@Ei_lle Hello there - we do apologise for a rather delayed reply here! Please could you send a DM with your postcode and, if possible, your Abel & Cole account number, as I'd like to double-check everything is in order for you, and to help you with your queries. *Julia

I’ve sorted it now! Just I haven’t had an order confirmation yet despite ordering and paying?

@AllesKlar71 @AbelandCole Sounds yummy! Do let us know how it goes? *Magda

@AbelandColeHelp @AbelandCole Thinking of adding some of today's fresh cranberries to the next batch... think that will work?

@Slowhippotrain Hello, thank you for getting in touch about Bovaer. The use of Bovaer is prohibited under UK Organic standards, and as such our Organic range – including all milk, cheese and butter - is entirely free from Bovaer. Best, Magda.

@AbelandColeHelp Does your milk, cream and cheese come from cows which have been fed with the Bovaer supplement?

@1976NicT Hello there, Please feel free to DM us with your full address and we'll be happy to discuss to look into this further. This can happen, especially if you live in a new build property. *Magda.

@AbelandColeHelp Hi! I see your vans drive past my house, but apparently you can't find my postcode for me to book a delivery. Can you help?!

@rtruscott Hi Richard, Quality and flavour are important to us when it comes to the sausages we provide. Please feel free to DM us and we'd be happy to discuss this further with you. *Magda

We need changes, personally & nationally! I’m currently finalising my @AbelandCole order & fretting whether I should keep @daylesfordfarm sausages; I think I should, but the list of 19 ingredients, including starch & antioxidant, is worrying, but I think that 82% is meat is good

Irresistible: Why We Can’t Stop Eating on BBC2 now, with @DoctorChrisVT (van Tulleken) & a load of impressive whistleblower ex ultra-processed food boffins is VERY thought-provoking; noticeable too how many manufacturers’ & products’ nabes are blurred out; you know they know!

@chelseaacademy @AbelandCole We're so happy to support this! *Julia

Thank you ivy, @AbelandCole and The Suzu House for our cooking workshops. #ChelseaAcademy students learn about food sustainability issues and cooking techniques, while gaining essential #LifeSkills for confidence and independence in the kitchen and the world! For #GivingTuesday, please help us bring this and similar #LifeSkills programmes to our students. Today all gifts are matched & doubled! #LifeSkillsforLifeChances Click here to donate: chelsea-academy.org/chelsea-academ…

@andyps1275 @Lisasherratt @AbelandCole Hello – thanks for getting in touch about Bovaer. The use of Bovaer is prohibited under UK Organic standards, and as such our Organic range is entirely free from Bovaer. We proudly source our organic milk from our trusted farmer Ed at Berkeley Farm Dairy in Wiltshire. *Julia

@AbelandCole - please can you confirm if any products you sell may contain Bovaer now or in the future, would be great to get confirmation from you.

@andyps1275 @Jameypaint @AbelandCole Hello – thanks for getting in touch about Bovaer. The use of Bovaer is prohibited under UK Organic standards, and as such our Organic range is entirely free from Bovaer. We proudly source our organic milk from our trusted farmer Ed at Berkeley Farm Dairy in Wiltshire. *Julia

@buildersurplus1 @AbelandCole Hello – thanks for getting in touch about Bovaer. The use of Bovaer is prohibited under UK Organic standards, and as such our Organic range is entirely free from Bovaer. We proudly source our organic milk from our trusted farmer Ed at Berkeley Farm Dairy in Wiltshire. *Julia

@AbelandCole Hi I’ve been a customer of yours for years now and hearing the new about bovear being put into cow feed in many dairy farms I wanted to know if any of your farmers/suppliers will be doing this?

@andyps1275 @AbelandCole Hello – thanks for getting in touch about Bovaer. The use of Bovaer is prohibited under UK Organic standards, and as such our Organic range is entirely free from Bovaer. We proudly source our organic milk from our trusted farmer Ed at Berkeley Farm Dairy in Wiltshire. *Julia