ActiveOps

Have you registered for #Capacity26 yet? The annual conference for operations, transformation and technology leaders in Banking, Insurance, Healthcare and BPO. 📍 Toronto | London | Melbourne - September & October 2026 Places are limited. Register today bit.ly/4eXsh7F

Our SA team held a Senior Leaders Dinner in Johannesburg, bringing together executives from @Absa, @Nedbank, @WesBank, @StandardBankZA and more. Great to bring like-minded individuals together to have honest conversations about digital transformation and ops performance.

🌟 Shining a spotlight on one of our ActiveOps Awards 2025 winners! See what Catherine Thrasher at @CIBCMellon had to say about their win on our Hall of Fame. Could your organisation be next? 🏆 Nominations are open until 12 June. 👉 bit.ly/43ebGFo

One month until ActiveOps Awards 2026 submissions close! We caught up with Execs of the Year from 2025: @BendigoBank's Paul Jamieson, and Sarah Heighton of @Absa. They speak about the future of ops and what is coming throughout this year – and beyond. bit.ly/4eMmtO7

#Capacity26 takes over the W Hotel, Melbourne. Our annual conference for leaders in Banking, Insurance, Healthcare and BPO exploring how #AI and #automation can help you drive change with confidence. Places are limited. Register today ➡️ bit.ly/3P2FYHV

We're looking for a Customer Success Director in South Africa. If you have experience in: ☑️ Helping customers achieve goals ☑️ Positioning tech as key to meet business strategy ☑️ Identifying opportunities to expand customer relationships ...apply now! bit.ly/4dzvFUW

📢 WE'RE HIRING 📢 We're looking for a Head of Partner and Delivery Enablement, to help build and sustain the capability of our external delivery partner ecosystem. If you have experience in onboarding and managing technical business partners, apply here: bit.ly/4ffQd65

We're hiring for a: 💼 Customer Success Partner (US-specific) 💼 Customer Value & Enablement Consultant (US or Canada) If you have a proven track record in adding value to your clients and increasing NRR, we want to hear from you. Apply now: bit.ly/4nfSPD6

📢 WE'RE HIRING 📢 We're looking for 3 Customer Success Directors in the UK. If you've got a proven track record in: ☑️ helping clients to achieve their goals ☑️ increasing NRR ☑️ planning, leading and driving strategic account activity ...apply now! bit.ly/4urHqSV

🚨 WE'RE HIRING 🚨 We are on the lookout for two Customer Success Partners in Canada. Our CSPs ensure customers achieve their objectives, protecting existing revenue and identifying opportunities to deepen and grow customer relationships. Apply now: bit.ly/4drAn73

Spencer puts it perfectly: the gap between ‘AI handles this task’ and ‘human capacity is optimized in response’ remains largely unmeasured in most institutions. Read more here: bit.ly/423YpPi

📢 WE'RE HIRING 📢 We're looking for not one, but two Customer Success Directors in Canada. If you've got a proven track record in increasing NRR, and using advocacy to open doors to new opportunities with clients, apply now: bit.ly/4tND20F

Day 2 of #SWPP! Joy Santosh moderated a panel with Steve Barba of BCBS, and Brian Watson & Jason Persico of Inspira Financial. They discussed technologies that are making back‑office WFM scalable in their sectors – and provided excellent food for thought for SWPP attendees.

This Oct, Capacity26 takes over Exhibition White City, London. Join operations, transformation & technology leaders from Banking, Insurance, Healthcare and BPO for a day that sharpens your thinking and insight you can act on. Register today 👉 bit.ly/4n8ieyv

Automation is sold as a direct route to better client outcomes. The reality is more nuanced.​ With CIBC Mellon, client experience emerged from a disciplined operating model: manual effort reduced, meaning teams could hit deadlines with confidence.​ bit.ly/3P7Boba

#Capacity26 is coming to Toronto - our annual conference for operations, transformation and technology leaders in Banking, Insurance, Healthcare and BPO. Join us at The Globe & Mail Centre on September 24th. Secure your place today ➡️ bit.ly/4vLqs3v

One week until SWPP 2026! We're excited to announce the speakers for our fireside chat, 'Using Data, Analytics & AI to Deliver an Effective WFM Solution in the Back Office'. Head to SWPP's site for more info now: bit.ly/3QoUfij

The difference between convenient and consequential automation is ops data. Without it, organisations are guessing.​ Could you benefit from saving over 10,000 hours of​ time in your fund admin team? Find out more in our co-authored whitepaper: bit.ly/4mGvlqy

#Capacity26 is open for registration. The annual conference for operations, transformation and technology leaders in Banking, Insurance, Healthcare and BPO. 📍 Toronto | London | Melbourne - September & October 2026 Places are limited. Register today bit.ly/4ti1ZkN

🚨 WE'RE HIRING 🚨 We're on the lookout for a Brand & Design Manager to join our marketing team. If you've got B2B experience in managing a brand – across all forms of print and digital media – we want to hear from you. Apply now: bit.ly/4cpXtJO