Adam Cousin

@AlphaCarsBas what an utter joke! This taxi was pre-booked from LHR at 21:15 .. why is the driver still just passing Basingstoke??? This taxi monopoly needs to end!

@TUIUK can you tell me how I can pre-book an aisle seat for my long legs and have my partner sit next to me on the flight? When I try, your app quickly tells me I must not leave a single window seat as it prevents others from sitting together. 🤷‍♂️

@truthtellerGB @Vitality_UK Yep.. same for me!

@Vitality_UK is your system down ….. again???

@Vitality_UK I’m not entirely sure what is going on with your points system. Second time I’ve noticed a blatant error.. last week I missed out on 3 points as you incorrectly said a 158bpm 38 min work out was only 5 points.. our premiums and perks rely on data integrity….

@virginmedia I’ve had an intermittent connection issue at my house for months. I keep getting fobbed off with 24 hour tests that reveal nothing and yet your own tools says there is a problem.. the internet is going up and down all day.. my neighbour has packet loss too.. help!!!

Heaven Can Wait #RIPMeatLoaf #RIPJimSteinman @indigoatTheO2 @BatExperience @CalebJohnson @RealMeatLoaf @AdamRCousin

@Vitality_UK It’s sorted now

@AdamRCousin Hi. In order for us to check this for you, could you DM us with your entire name, DOB, and membership number? Thanks, Harshada.

@Vitality_UK is the app down? Anyone else struggling or is it just me please?

@TukTukCM @bobbychull @Vitality_UK No .. mine fixed itself

@AdamRCousin @bobbychull @Vitality_UK I am still having issues. Anyone else?

@ASideBoxingTalk Yes! Keeps telling me there was an error loading this content.. tried Face ID and entering details manually

Anyone else having issues with the American Express app?👀

@SercoGroup you decided to do an open day at the @Basingstoke Aquadrome, why is this be to the detriment of paying members? You have trimmed down the attendees on classes on 11th, lots of us cannot book to use the service we are paying for. Lay on extra classes! #screwedover

@Vitality_UK Actually.. can someone from your development team pls contact me? I’d like to know if you have my data and haven’t parsed it correctly or truly don’t have my data? This is a crazy situation that your USP doesn’t work properly and the individual has the onus to spot it and correct

@AdamRCousin I am sorry you're seeing missing points, please could you send through a DM with your membership number, full name and date of birth so we can access your account. If you could also include a screenshot of any missing activity, and we can look into this further for you. - Hannah

@Vitality_UK the best systems work in the background, why does your points system systematically fail to acknowledge my Apple workouts on Saturdays? Other days are fine. Clearly you have a bug. I’m getting pissed off chasing you. You have my data, find the bug and put it right!🤷🏻‍♂️

@Vitality_UK Thanks Hanna, can I have some assurance that this won’t just be another “I’ve added the points manually” situation and someone might actually do something about fixing it? It only happens on Saturdays 🤷🏻‍♂️

@Petethestreet1 Hi Pete, one of the families in your Royal Crescent Summer 2021 painting is my Sister in law, her husband and their kids … I note it has been sold but does it feature in your calendar at all pls?

@Vitality_UK I’ve DM’d you on WhatsApp … the Nero Voucher system seems to be broken. I achieved the required points yesterday and got a notification but the voucher never appeared in my app. I’ve deleted and re-installed both and rebooted phone 🤷🏻‍♂️

@British_Airways But even the cabin crew agree that it’s bonkers for the exit rows to board last when it’s mandatory for all items to be in the over head lockers, you are architecting a problem.

@AdamRCousin Hi Adam, boarding groups 4-9 are for passengers travelling in Euro or World Traveller. These are based on row numbers and not specific to exit row seats, as the exit rows vary on different aircraft. Natalie M

@British_Airways why, when I paid for an exit row where I must put my all my hand luggage in the over head locker, have I been put in group 9?

@British_Airways I was forced to check in my hand baggage…. Ridiculous system you are running … so I ask you again, why put someone who paid for an exit seat in the last boarding group???

@AdamRCousin Hello Adam, the cabin crew will always make room in the overhead lockers for your belongings if you are seated in the exit row. Soph

@British_Airways Nope!!!