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Alex
9.3K posts
Alex
@AlexBuchta
IT, Cybersecurity, Running, lifting, martial arts.
Katılım Temmuz 2009
629 Takip Edilen345 Takipçiler
@CrossCountryUK @thetrainline I did this using the method your suggested, and unfortunately hitting the same loop. @thetrainline never submitted a claim and only provide ticket id. @CrossCountryUK continue to request for copies of the ticket. Booking proof, ticket id is not enough. @RailOmbudsman
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@AlexBuchta @thetrainline If you received a reference number by email when submitting that claim, that means it is with the team and someone will be getting in touch as soon as possible. Sorry for the delay in getting back to you. ^JR
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Trying to get a refund for overcrowded late journey with @CrossCountryUK and @thetrainline is ridiculous.
The train was late one way and cancelled the other. Train line says go to the operator.
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@thetrainline Following up on this, I spoke in DM and the answer was that a claim could not be processed as it was over 28 days. I logged this within the first week and there was no claim processed, so I do not see how this is relevant now.
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@AlexBuchta Hi Alex, can you pop your details in here? > bit.ly/3tuRaiw I'll look into this and see how I can help. Thanks, Keith
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@CrossCountryUK @thetrainline I have submitted a complaint here as it has been a month of back and forth to customer service email about the above.
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@AlexBuchta @thetrainline I would advise using the link my colleague supplied so an agent can look into this for you ^JR
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@CrossCountryUK @thetrainline I have been in contact and they referred me to the delay repay system which has sent me round in circles between @CrossCountryUK and @thetrainline
Do you know if there is another way to get this resolved?
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@AlexBuchta @thetrainline If you can contact our customer relations team, they'll look into this for you via: crosscountrytrains.co.uk/customer-servi… - You'd only need to contact Trainline for any changes to your booking or refunds to any unused tickets. ^RF
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I have been in contact and they referred me to the delay repay system which has sent me round in circles between @CrossCountryUK and @thetrainline
CrossCountry Trains@CrossCountryUK
@AlexBuchta @thetrainline If you can contact our customer relations team, they'll look into this for you via: crosscountrytrains.co.uk/customer-servi… - You'd only need to contact Trainline for any changes to your booking or refunds to any unused tickets. ^RF
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@skytv I was disappointed to see groundhog Day was not on this year
Alex@AlexBuchta
@skytv I was disappointed to see this was not on yesterday. I usually watch it all day.
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@skytv what happened? It's not groundhog day 🙁
Alex@AlexBuchta
Thank you @skytv this cracks me up every year
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@skytv I was disappointed to see this was not on yesterday.
I usually watch it all day.
Alex@AlexBuchta
Thank you @skytv this cracks me up every year
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Save the Grumpy Goat - a Reading institution - Sign the Petition! chng.it/N9rX5PQk via @UKChange
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YouTube
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youtu.be/vZw35VUBdzo
Monty python's classic dead parrot sketch seems most appropriate today #twitterx
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