Alex Forbes

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Alex Forbes

Alex Forbes

@AlexForbesOps

Built first business from $0 to 7-figures & exited. | Small business ops consulting | Building a next level franchise as the COO of Laundry Spot 👇

Ohio Katılım Kasım 2021
661 Takip Edilen16.7K Takipçiler
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Alex Forbes
Alex Forbes@AlexForbesOps·
Imagine you walk into a one of our Laundry Spot stores. You’re greeted with a friendly attendant who is holding the door open for you as you carry in your laundry basket. The store is clean and well lit. Seems like a nice place to spend the next hour doing laundry. The fresh smell of ozone grazes your nose as you walk to an open washer. You’re greeted with another attendant who offers their assistance at the machine. You’re taken back at how kind the staff is. You’ve never experienced this before in a laundromat. You notice a little robot in the back folding clothes. You’ve never seen that before either. You move your clothes to the dryer. A manager walks by and you ask “is that a little laundry folding robot behind the counter?” The manager replies with: “Yep, that’s our Laundry Spot Bot! He folds most of the laundry for our commercial customers. It frees up our amazing staff to greet customers, offer assistance, and be more present on the store floor.” You take your clothes out of the dryer and head to your car. The attendant that greeted you helps you on the way out as well. On the drive home you feel impressed by the technology in the store. It felt nice to be spend time at a laundromat that cares about the customer experience. You plan to come back next week. ———————————————— This short story displays what our mission is at Laundry Spot. Elevate the customer experience from all angles and invest in good people and technology to accomplish this goal. We don’t have any Spot Bots™ quite yet but mark my words. It will happen. In the meantime, we’ll continue executing the great customer experience portion Robot-less.
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Alex Forbes
Alex Forbes@AlexForbesOps·
@DanReese21 Just wait until they see what we’ve been cooking up.
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Dan Reese
Dan Reese@DanReese21·
The laundromat industry is ripe for serious disruption. It’s going to happen via tech and equipment. Example: Direct soap injection In short, chemicals (detergents, softeners, etc.) are piped from tanks in the back directly to washers and “ordered” by customers on the machine’s touch screen. It’s a win for both customers (convenience) and owners (additional highly profitable revenue stream). It also doses the correct amount of chemical for the load. For instance, many customers wildly overfill soap thinking more soap = cleaner, but too much soap actually impedes the cleaning process. Direct soap injection (or “dosing”) has been around for decades in large commercial applications, so the idea isn’t new. However, nobody has been able to make dosing work efficiently in laundromats. Both from an economic (way too expensive) and layout standpoint (requires way too much space in the back). Until now. The Laundry Spot team has been working like crazy behind the scenes on a revolutionary dosing system. When I first saw it, I was blown away. Can’t wait to roll it out. Over the next 1-2 decades lots of innovation will be coming to laundromats (just like car washes over the past 1-2 decades). The best tech enables the best customer experience. And those who offer the best customer experience will win.
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Alex Forbes
Alex Forbes@AlexForbesOps·
@a2mfk74 It’s a pretty cool place just about any time of year. However, winters are intense.
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Engineering is the Answer
@AlexForbesOps I almost have my wife talked into letting me buy a few acres in Maine in a lake or river. Tiny cabin. Place to escape the Florida summers of a couple weeks. I’d love to visit in the winter too and cross country ski and snowshoe
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Alex Forbes
Alex Forbes@AlexForbesOps·
The office for the next week. Been coming up to Maine since I was born. Same camps have been in the family since the 60s. My favorite place on the planet. If you ask where in Maine, I could tell you. But then I’d have to kill you.
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Alex Forbes
Alex Forbes@AlexForbesOps·
Parker is a beast and one of the sharpest minds I know. Give the man a follow if you haven’t already.
Parker Cox@carkerpox

Quick reintroduction: -I am Parker, I grew up in Santa Cruz, I spent 9 years in San Diego, now 6 years in Boise with my wife and 4 boys (19, 11, 10, 8) -Thought I was going to be a pro soccer player, blew out my knee 2 days before I signed my D1 offer and 3 days before I was supposed to fly to England to trial for a premier league team. -My parents were pretty crazy about education and finishing so I could get on with my life as fast as possible. So I graduated HS at 16. -Blew out my knee that same summer and decided to make up for lost time. Spent most of college wasting my time and escaping from the pain of my dreams being over (though I didn't really realize that until much later, at the time I thought I was having fun and being cool). -Studied abroad my Junior Year, I turned 20 in Rome. Amazing experience in so many ways. Had a blast. -Came home, graduated 9 months later. Moved to San Diego. Few months later, met a girl. Few months after that she was pregnant. Luckily, 13 years later she was and still is the one for me. -First job was cold calling, turns out I was pretty good at sales. Set some company records, had a fun time. Also turns out, that was the only "real" job I was ever to have. I am not good with authority, I lasted 6 months. -Right around the time I was fired, I learned that I was going to be a dad (and a stepdad). Had to get my shit together quickly. I started waiting tables at night and launching a P&C insurance business. -22, had my first biological son. He was extremely sickly. So my wife had to stay home with him, I suddenly had to provide for a family of 4 in San Diego at 22. And, on Christmas Day, our 3 month old went septic, and our entire lives changed. Spent 6 days in the hospital. Had a doctor tell me "if you guys leave the hospital, he won't come back alive." I worked more--13 days in a row from 4pm to 2am, one day off, repeat at the restaurant. Baby never slept. Up by 7 to get my older son to school. Work the insurance business as hard as I could. First year, made $13,000. Yeah was rough. Still surprised I didn't quit. -23 started to learn "how" to build a business. Was a painful thing--not to have someone show me "what" to do, but I am extremely thankful for the 18 months it took me to learn "how". Been able to carry that resilience and self-belief into all the new things I have tried since. -2nd year in insurance business I made $38,000. Still a lot of time waiting tables and serving drinks, but could slowly start to see it working. -24 had son number 3. Also, broke $70,000 in Insurance income. Could finally start working more in insurance than food service. Also had the hardest convo of my life so far--boy number 2 was diagnosed with autism. Extremely painful as a parent. The last 10 years have been always oriented around helping him get the most out of life--so many investigative treatments, but he went from non-verbal to high functioning and I am so deeply grateful for all the lessons and experiences I have had because of him. Empathy changes when you have someone who has special needs relying on you. Insurance business was doing good--compounding income, I broke $100k for the first time. -26 had son number 4. I told you my parents wanted me to grow up fast--jokes on them. I had 4 kids by 26. Crazy the twists life throws at you. 2 weeks before my wife found out she was pregnant, I had decided to leave the insurance biz and start a PM co with my now business partner. I told my wife "until that baby is in Kindergarten, I need to prioritize this business." Was shockingly true, just before number 4 finished Kindergarten, for the first time in 7 years, I stopped weekly travel. Had traveled on over 700 flights in 6 years, missed approximately 1.5 total years of my kids lives when you stacked up all the days I was gone. -26-32 Built the PM business into one of the fastest organically growing PM co's in the country. Worked 80+ hours a week for 6 years, no vacations. Traveled between 40-70% time. Peaked at 5 offices between CA and ID. Weekly commute from Idaho back to California for 3 years, during COVID. Was absolutely brutal. Developed pretty severe panic attacks and coped with alcohol in a non-healthy way. -32 took the PM co passive. Ultimately optimized it for profit and let our operator take over. Launched Pavago at the same time. Funny, the day we decided to step back I said to my business partner--maybe we should both take a vacation. I shit you not, that night we registered the domain and filed the paperwork for Pavago and LFD (our Linkedin Marketing Co) on Legal Zoom. -33 sold PM Co to the operator--poor timing. PM co's are ultimately Real Estate Assets--would have gotten (and were offered) a lot more in 2021. All good. We were burnt out and we saw the opportunity to go all in on Pavago. -34. Here now. All in on Pavago, spent the last 18 months building out a vision we have had for this space since we first launched almost 3 years ago. Excited to share it soon--our 7 month 2026 sprint is almost over and we're on the verge of launch. -I coach two soccer teams, am a director for a local club, work out some, spend time annoying my wife and mostly try to be a good dad, build good companies and contribute to helping other kids on the soccer field when I can. -I'm here on X to meet other cool folks in business. I started posting/engaging on X in 2023. It has genuinely changed my life. So many amazing friends and connections have been made. Deeply appreciate this community and do everything I can to support it -Feel free to dm me if you want to connect

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Alex Forbes
Alex Forbes@AlexForbesOps·
@carkerpox @RandBusiness Pretty wild pace to “grow up” after graduating HS. Glad you decided to start posting a fee years ago. You’ve helped a lot of great people connect!
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Parker Cox
Parker Cox@carkerpox·
Quick reintroduction: -I am Parker, I grew up in Santa Cruz, I spent 9 years in San Diego, now 6 years in Boise with my wife and 4 boys (19, 11, 10, 8) -Thought I was going to be a pro soccer player, blew out my knee 2 days before I signed my D1 offer and 3 days before I was supposed to fly to England to trial for a premier league team. -My parents were pretty crazy about education and finishing so I could get on with my life as fast as possible. So I graduated HS at 16. -Blew out my knee that same summer and decided to make up for lost time. Spent most of college wasting my time and escaping from the pain of my dreams being over (though I didn't really realize that until much later, at the time I thought I was having fun and being cool). -Studied abroad my Junior Year, I turned 20 in Rome. Amazing experience in so many ways. Had a blast. -Came home, graduated 9 months later. Moved to San Diego. Few months later, met a girl. Few months after that she was pregnant. Luckily, 13 years later she was and still is the one for me. -First job was cold calling, turns out I was pretty good at sales. Set some company records, had a fun time. Also turns out, that was the only "real" job I was ever to have. I am not good with authority, I lasted 6 months. -Right around the time I was fired, I learned that I was going to be a dad (and a stepdad). Had to get my shit together quickly. I started waiting tables at night and launching a P&C insurance business. -22, had my first biological son. He was extremely sickly. So my wife had to stay home with him, I suddenly had to provide for a family of 4 in San Diego at 22. And, on Christmas Day, our 3 month old went septic, and our entire lives changed. Spent 6 days in the hospital. Had a doctor tell me "if you guys leave the hospital, he won't come back alive." I worked more--13 days in a row from 4pm to 2am, one day off, repeat at the restaurant. Baby never slept. Up by 7 to get my older son to school. Work the insurance business as hard as I could. First year, made $13,000. Yeah was rough. Still surprised I didn't quit. -23 started to learn "how" to build a business. Was a painful thing--not to have someone show me "what" to do, but I am extremely thankful for the 18 months it took me to learn "how". Been able to carry that resilience and self-belief into all the new things I have tried since. -2nd year in insurance business I made $38,000. Still a lot of time waiting tables and serving drinks, but could slowly start to see it working. -24 had son number 3. Also, broke $70,000 in Insurance income. Could finally start working more in insurance than food service. Also had the hardest convo of my life so far--boy number 2 was diagnosed with autism. Extremely painful as a parent. The last 10 years have been always oriented around helping him get the most out of life--so many investigative treatments, but he went from non-verbal to high functioning and I am so deeply grateful for all the lessons and experiences I have had because of him. Empathy changes when you have someone who has special needs relying on you. Insurance business was doing good--compounding income, I broke $100k for the first time. -26 had son number 4. I told you my parents wanted me to grow up fast--jokes on them. I had 4 kids by 26. Crazy the twists life throws at you. 2 weeks before my wife found out she was pregnant, I had decided to leave the insurance biz and start a PM co with my now business partner. I told my wife "until that baby is in Kindergarten, I need to prioritize this business." Was shockingly true, just before number 4 finished Kindergarten, for the first time in 7 years, I stopped weekly travel. Had traveled on over 700 flights in 6 years, missed approximately 1.5 total years of my kids lives when you stacked up all the days I was gone. -26-32 Built the PM business into one of the fastest organically growing PM co's in the country. Worked 80+ hours a week for 6 years, no vacations. Traveled between 40-70% time. Peaked at 5 offices between CA and ID. Weekly commute from Idaho back to California for 3 years, during COVID. Was absolutely brutal. Developed pretty severe panic attacks and coped with alcohol in a non-healthy way. -32 took the PM co passive. Ultimately optimized it for profit and let our operator take over. Launched Pavago at the same time. Funny, the day we decided to step back I said to my business partner--maybe we should both take a vacation. I shit you not, that night we registered the domain and filed the paperwork for Pavago and LFD (our Linkedin Marketing Co) on Legal Zoom. -33 sold PM Co to the operator--poor timing. PM co's are ultimately Real Estate Assets--would have gotten (and were offered) a lot more in 2021. All good. We were burnt out and we saw the opportunity to go all in on Pavago. -34. Here now. All in on Pavago, spent the last 18 months building out a vision we have had for this space since we first launched almost 3 years ago. Excited to share it soon--our 7 month 2026 sprint is almost over and we're on the verge of launch. -I coach two soccer teams, am a director for a local club, work out some, spend time annoying my wife and mostly try to be a good dad, build good companies and contribute to helping other kids on the soccer field when I can. -I'm here on X to meet other cool folks in business. I started posting/engaging on X in 2023. It has genuinely changed my life. So many amazing friends and connections have been made. Deeply appreciate this community and do everything I can to support it -Feel free to dm me if you want to connect
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Charlie Light
Charlie Light@charliewrich·
Everyone talks about the dad struggle of sleeping in the hospital chair But no one talks about the burden of having to watch the Open Championship on the hospital TV
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Alex Forbes
Alex Forbes@AlexForbesOps·
@ShannonJean @carkerpox I’m convinced that’s all business is. Focus on solving problems and a successful business is the byproduct.
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Alex Forbes
Alex Forbes@AlexForbesOps·
Was chatting with my SMB buddies and @carkerpox made an interesting comment. He said, “I’m convinced success in business is 98% endurance.” I completely agree with him and it made me reflect on my experience with my first business. I started a small woodworking business in a garage when I was 23 and grew it into a $2M/yr custom cabinet shop. I grinded for 10 years before I sold that business and after all that time deep in the trenches, my ability to endure was what got me to the finish line. The challenges never went away. They just evolved as the business grew. Now, I don’t consider my time operating that business nor the sale of that business a financial success. But I do consider the raw experience I gained as a mega success. My people skills, problem solving skills, and ability to tolerate “max pain” (as I call it) is 100x what it was prior to starting the business. I would of never gotten a taste of where my limits were as a business owner had I not fully committed to growth. And now that I’m on to the next adventure growing Laundry Spot, I feel like I’m able to start fresh with the benefit of hindsight. Which feels like a super power compared to the first time around. Makes me hungrier than ever to continue building businesses and working with awesome people along the way.
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Parker Cox
Parker Cox@carkerpox·
@AlexForbesOps Most of it is just staying in the game long enough to scrap through all the levels
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Alex Forbes
Alex Forbes@AlexForbesOps·
I definitely recognized my nervous system was fried in the last year. I was burnt out. Now that I’m a year out of it, I have a lot more awareness of what leads to burn out ahead of time. I would agree with you that many entrepreneurs are fried before they know it. By the time it wears them down it’s typically tough to pivot in a way that salvages their perception of owning that business.
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Nadeem Shariff
Nadeem Shariff@Nads_Shariff·
@AlexForbesOps @carkerpox Weird question. Do you feel like building the first business in a scrappy way and the selling it - has reset your nervous system? I’m convinced some entrepreneurs are fried and don’t even know it.
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Shannon Jean
Shannon Jean@ShannonJean·
Could you relax on Sunday if this was your phone?
Shannon Jean tweet media
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Alex Forbes
Alex Forbes@AlexForbesOps·
@DevinWanzor Oh man. How long was that drive? We did 13.5 hrs straight through from Ohio.
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Devin Wanzor
Devin Wanzor@DevinWanzor·
@AlexForbesOps Wish we had longer to stop in Portland, but it’s been a haul all the way from OK to here.
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TravelPants
TravelPants@PantsToTravel·
@AlexForbesOps For a couple months a year there’s no better place than a Maine lake camp Ok where is it? I’ll take my chances And is it Moose-look-me-gun-tic lake
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Alex Forbes
Alex Forbes@AlexForbesOps·
@restaurantben Both places are great. Agreed Bar Harbor is very crowded. Cool town though.
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Ben Eidson
Ben Eidson@restaurantben·
@AlexForbesOps First visit to Bar Harbor last year, more crowded and bougier than I expected! Love Acadia tho!
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Alex Forbes
Alex Forbes@AlexForbesOps·
@theDSOguy Correct. 75-80 during the day. 55° at night. Low humidity.
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Alex Forbes
Alex Forbes@AlexForbesOps·
@JaredDHardin Everywhere in Maine is like this. Great place to visit in the summer.
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