Alok Kulkarni

46 posts

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Alok Kulkarni

Alok Kulkarni

@Alok_Cyara

Co-founder and CEO of Cyara, a customer experience leader trusted by leading brands around the world. #CX #contactcenter #customerjourney

Silicon Valley, California Katılım Eylül 2019
116 Takip Edilen74 Takipçiler
Alok Kulkarni retweetledi
Cyara
Cyara@GetCyara·
"…Key (to creating and delivering excellent #CX) is that the CX team…and the IT team must closely collaborate to drive technical outcomes that deliver flawless CX." Read why this is so important here: bit.ly/2Us2Ota
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SD Times
SD Times@sdtimes·
In this month's issue of SD Times we talk about how businesses can adapt for remote work, testing in the DevOps buyers guide, making open source work for your business and a deeper look at monitoring, and more! buff.ly/2R2DR5H
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Alok Kulkarni
Alok Kulkarni@Alok_Cyara·
"Even with all the industry talk of the digital transformation and the digital customer, the fact is that people will still pick up the phone when they need customer service, and that’s reflected in the number of contact centers that support voice traffic." Voice quality matters!
NiCE@NICELtd

The idea that voice in the contact center is going to go away is just not feasible. Read this blog by Abby Monaco to learn why >> okt.to/qu43mf #CX #contactcenter #customerexperience #analytics @Nexidia

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Blair Pleasant
Blair Pleasant@blairplez·
.Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences. #CCaaS #CX #cctr ow.ly/fJ0Z50y3tJE
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Forbes Technology Council
Forbes Technology Council@ForbesTechCncl·
Perhaps the most exciting thing about reverse engineering is that the more common it becomes, the faster it will develop. Source: bit.ly/2RGLbDg via @turpitka
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Alok Kulkarni
Alok Kulkarni@Alok_Cyara·
Zendesk's #CX Trends report: 50% customers will switch to a competitor after just one bad experience, and 80% will leave after multiple bad experiences. zendesk.com/resources/zend…
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Cyara
Cyara@GetCyara·
Making bold changes demands bold leadership and, often, massive cultural transformation. How do companies succeed at becoming disruptive? Join our upcoming webinar to find out: bit.ly/30IVWcF #disruption #transformation #CX
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Alok Kulkarni
Alok Kulkarni@Alok_Cyara·
In case you missed it, we've partnered with the market experts in #AmazonConnect, @VoiceFoundry. Their design and development skills coupled with our #CX assurance knowledge is a powerful combination!
Cyara@GetCyara

We are excited to announce our partnership with @VoiceFoundry to provide services that ensure a high ROI on the move to Amazon Connect: customer journey design, systems integration, automated testing, and #CX assurance. #ContactCenter bit.ly/2Sbdcoj

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Alok Kulkarni
Alok Kulkarni@Alok_Cyara·
"Technology is responsible for building experiences that allow for rapid prototyping and testing without sacrificing speed, quality and agility." Agree with this statement. CX innovation is all about quality@speed. #426c16e135ef" target="_blank" rel="nofollow noopener">forbes.com/sites/peterhig…
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Forbes Technology Council
Forbes Technology Council@ForbesTechCncl·
Each of these steps helps flight teams either make a no-go decision or ensure a safe flight. They can also help drive enhanced business outcomes -- powered by new technologies -- from exploration through to a final decision. Source: bit.ly/2rGS2DK
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Keşfet

@Avaya @Gartner @enterprisecon @simonharrisonme @Hyken @AppFoundry @turpitka @emagill