americanair

@adamhillgames We take feedback like this to heart. It’s never our wish for your journey to go this way, and we’re truly sorry to hear of your experience. Our DMs, remain open. Feel free to share your confirmation code.

Update: @AmericanAir still sucks super bad. Been forced in business travel to fly them four times in the last two years. Every time substantial delays and cancellations. Today is no different.

@peco2004 Our apologies again. We've shared your feedback with our Food and Beverage team to review this closer internally.

@AmericanAir That it? Seriously is this the new delta?

Hello @AmericanAir- just boarded my flight and was greeted by flight attended with sorry we don’t have any catering onboard and only what is left over from the last flight. Is this how you treat your first class customers? Unacceptable!

@realhns30 At times, TSA procedures may be affected by guidelines that are beyond our control. For any specific concerns or questions, we recommend reaching out directly to the TSA team, as they’ll be best equipped to assist.

Why is TSA at the boarding gate checking everyone’s ID and boarding pass on this @AmericanAir flight to Miami? This was AFTER already going through the standard TSA screening. Gate agents then scanned boarding passes per usual. DCA. @ReaganNational

@igolop Please remove your personal info from public view and resend via DM. We’ll follow up with our Lost and Found team and share an update as soon as we have more information.

@AmericanAir please help me find my missing carry on from the cabin flight 917 MIA to Lima May 3rd. Lost number 45558661

Great question! Liquids, gels, aerosols, creams and pastes must be in individual containers with a maximum capacity of 3.4oz/100 ml each in your carry on bag. In regard to your checked bag, the total net quantity of all items carried by each customer can't exceed two kg (70 oz.) or two liters (68 oz.) and the net quantity of each single article cannot exceed 0.5 kg or 0.5 liter (17 fluid ounces). See more info, here: connectaa.co/restricted

@AmericanAir hey there travelling tomorrow (LHR to BOS) and just wanted to check something. Your hazardous items policy prevents aerosols on your flights so that includes spray deodorants?

We never like seeing your trip disrupted, and deeply regret any inconvenience this may have caused. While we try to help make up for lost time as much as possible, we aren't able to offer lounge access as compensation. That said, we'll do everything we can to get you to your destination ASAP.

@AmericanAir Your definition of "beyond our control" is doing a lot of heavy lifting. Weather cancellation last night? Fine. ATC this morning? Maybe. Refusing to comp lounge access on my layover so I can take the meetings you're about to make me miss? Not one of those things.

@BrokeManny_ Empathy is one of the pillars of our customer service experience. Please feel free to DM your confirmation code and share a bit about your concerns.

@AmericanAir just did me dirty I will not be flying with them again I can tell yall that. No sympathy at all from them.

@U_Mood_ Oh, dear. We're sorry for the hold up. It looks like prior air traffic related delay caused this disruption. Our team is working on getting things back on track, but since this was air traffic related, we won't be able to offer compensation.

@AmericanAir Flight AA3662 delayed by 4 hours with no support or compensation offered.

@NurseTamiP ORD operations are running a bit off track, but we're working to get things moving again. If you need assistance with rebooking, our DMs are open. Join us with the confirmation code.

A lit of unhappy customers at O'Hare @AmericanAir . Our pilot announced that we were rerouted around the "weather" to Kansas, but they didn't have enough fuel and crew "timed out". Your "customer service" blamed it on "weather", & refused compensation.

Screw you @AmericanAir. Wth is happening at Chicago O'Hare tonight? I should've been home already, but we're returning to the gate because we're going to "time out"!

@Vegan_God Meet us in DM with your confirmation code. Let's look into this for you.

@AmericanAir #americanairlines flight got cancelled after waiting on the tarmac for three hours. rebooked for tomorrow morning without a refund on my seat selection and no help finding accommodations. absolutely unacceptable.

@LibrarianMitch We respect and appreciate all customers, and we’d like to hear more regarding your experience. Meet us in DMs with your confirmation code and any additional details. We’d like to follow up internally.

@AmericanAir your customer service tonight with Dennis, Melissa (agent) and Jessie (supervisor) was deplorable. Do better American with who you hire. I’ll be canceling my ticket and fly with your competitor.

@scottlivi7 If you need baggage assistance, please feel free to meet us in DM with your delayed baggage claim number.

@AmericanAir @heathergarboden - unbelievable that delayed baggage at CLT at ~Noon EDT on 5/04/26 doesn’t get put on later flights from CLT to IAD. Spoke to customer service and baggage claim with zero resolution. So much for being a valued @AAdvantagePlatinum member.

@derek9r2 You’re working with the best team to assist you. Our apologies once again.

@AmericanAir The letter pretty much says it all. At the end of the day it a charge that should have been waved due to the circumstance. This is the United States. You can charge what you want but don’t get on the news and claim you helping out spirit customers when you didn’t.

@AmericanAir I thought you was going to help spirit airline customers. I paid twice more then add gas to the fuel I was charged 70 for airport fee since the app not working so I feel you took advantage of situation

@Franked1860 We’ve shared your details, but we want to ensure we fully understand the issue. Please join us in DMs with more feedback about what’s happening.

@AmericanAir do you know how poorly the Aviator card transition to Citi is going? It’s a mess. Nothing works and wait times are 30-60 minutes. Nice work.

@NurseTamiP Please hop over to DM with your confirmation code. Let's have a look at this for you.

@cghern1975 Meet us in DMs with the details, so we can have a better understanding of what's happening. We're standing by.

@AmericanAir This is the worst experience with your Airline. Hours upon hours of delays, having us march up and down Chicago O'Hare airport switching gates... Absolutely terrible!

@gsethier We hear your frustration. Someone will be in touch as soon as possible to review your trip in more details.

@AmericanAir The seat power worked when we boarded the first time so it does work you just don’t have a flight crew that knows what they are doing…and I’ll add I’m a CK!

@AmericanAir #2037 flight crew can even figure out how to turn on in-seat power

@DiggerEod We understand that your time is valuable. We appreciate your feedback. Please meet us in DMs with your confirmation code

@AmericanAir and it’s the third time in a year that your flight was so behind that I missed a connecting flight AGAIN! Delta is looking so much better for corporate travel.