Andersen Windows + Doors

@stealempg Thank you for reaching out! For more information, please send us a direct message.

Renewal By Andersen windows, what exactly is a montly payment???

@KkKk319834 We’re sorry to hear you’re experiencing this. Please send us a direct message so we can help you further.

@AndersenWindows Help. I've got a EMCO® Millenium® UltraCore Colonial Triple-Track (Discontinued) 1997 - 2005 Insect screens need replacing, but we cant access them. Please advise. Your youtube video from Jun 1 2016 is not applicable. Our Windows are track-fixed.

@ladis_r82 @andersen We're sorry to hear you're experiencing this. For further support, please send us a direct message and we’ll be happy to help!

@Andersen Windows your EMCO customer service has let me down. I filed a warranty claim, sent the requested photos, and then heard nothing. Just need a clear yes or no on my storm door so I can move forward

@BuieBedi12 Thanks so much for reaching out to us! We're really sorry to hear you're experiencing this issue. Please send us a direct message with more details about the problem, and we'll do our best to help you resolve it as quickly as possible!

@AndersenWindows I fail to understand your quality control on the storm doors. The direct sun on the door changes the physical structure of the screen track and Mullion. I have been replacing them every year or two. These doors don’t last longer. What the heck is going on with the reputation of the company? Storm doors should be thoroughly tested. So disappointing.

@SeidersTim Thank you for reaching out, Tim! Andersen's warranty covers manufacturing issues, but details can vary by product. For specific questions, please call 1-888-888-7020. More info: andersenwindows.com/support/warran…

@AndersenWindows what can you tell me about lifetime warranties on your windows?

@Gicksticks Thank you for reaching out. Andersen is dedicated to addressing manufacturing concerns that may have occurred during the manufacturing process. For specific warranty questions, please call 1-888-888-7020. Let us know if you need any more help!

@AndersenWindows is this the quality control of your 100 series? I would like a follow up.

@raymond1082 Thank you for reaching out, James! For further support, please send us a direct message.

I've been texting and emailing back and forth with Lance Fisher at Anderson Windows about new storm doors. I asked him to call me to discuss a schedule, and he said that Cassidy would call me back. When I called Cassidy, I learned that "Lance Fisher" is their AI virtual assistant. Lance Fisher doesn't exist. I asked her why they gave a nothing a last name, and she didn't know. I feel violated.

@GotTheKavorka_ @glazingblogger @ThisOldHouse Let us know if you have any other questions or concerns! We're here to help.

@AndersenWindows @glazingblogger @ThisOldHouse Thanks, I'll let him know! Hopefully this keeps future drafts and his complaining away😆

Hey @AndersenWindows @glazingblogger @ThisOldHouse Quick question: My friend has a single hung window that won't stay open anymore, the bottom sash just slides back down. Is that usually a failed balance spring or something that can be adjusted/reset? Or is this a bigger fix.. Seems like the balance just isn't there anymore.. Honestly I'm just tired of hearing him complain about his window! Any help appreciated, he posts about it constantly.

@Contrezy @RbACorp Sorry to hear you're experiencing this. Please send us a direct message with more details so we can help you further. We're here to assist in any way we can!

@AndersenWindows dear anderson, your windows have brought me nothing but pain and hardship. (5) five times i had @RbACorp out to try and fix. And each time they patch it for a short time and then they leak. Air tight seal never happens, even on non-opening windows. Please help

@zmike04 We're sorry to hear you're experiencing this, Mike. Could you please send us a direct message so we can better assist you?

Are you doing home renovations? Are you replacing windows? Are you replacing doors? Do you need a recommendation well I have one for you, DO NOT USE RENEWAL BY ANDERSON! DM me and Ill tell you why they have have taken 9 months to replace 2 doors and a window and its still not done.

@pritish10 We’d love to help! Please send us a direct message so we can look into this further for you.

@AndersenWindows All I want is to replace one broken Anderson window. We all know that the quality of window is very weak. These are very thin as compared to other companies in the market.

Haven't winterized your windows yet? 🫣🫣 We're with you! Winterize windows in 4 easy steps: bit.ly/3NRckAb #AndersenWindows #WindowWashing #SeasonalPrep

@pritish10 Depending on the issue, there are different processes with our internal Andersen teams. To assist you better, could you please send us a direct message with more information? Thank you!

@AndersenWindows Any reason why they are not replying to my or HomeDepot emails? You also know sorry doesn't help with broken glass window in this cold weather. Who is going to be responsible for that?

@pritish10 Sorry to hear this, Pritish. Please send us a direct message with your contact information so one of our agents can reach out and help you further.

@AndersenWindows I already tried this contact number several times. Even HomeDepot tried to help me thru phone/email but you guys are not replying. HomeDepot also lost hope and said that they will give me discount for windows from other companies as compensation to this inconvenience.

@pritish10 Sorry to hear you've had trouble reaching us, Pritish. Please call our customer care line at 888-888-7020 while near your unit so we can assist you more effectively. Thank you!

@AndersenWindows Don't buy windows from Anderson. Seems they are going out of business and not providing any maintenance or support. I have trying to get from last one year but no luck.

@susanheckau Susan, we're so sorry you've had trouble reaching us for assistance. Please contact our customer care line at 888-888-7020, and our team will be happy to assist you. You can also send us a private message with your contact information, and we'll have an agent reach out.

@AndersenWindows How do I get customer service to respond to help me with a broken window? I bought a whole house of windows last year, but no one wants to help this year.

@alexharvard Sorry you haven’t heard back about your quote, Alex. Please send us a private message with your contact info and we’ll make sure it gets to the right team.

@AndersenWindows why is it that it’s so difficult to get a reply or reliable estimate and follow up from @renewalbyandersen? Commercials speak one way and real life another.

@CoachMcQ_ @HomeDepot Sorry to hear about the issues with your order, Cory. Please send us a direct message with your order details or contact info so we can help. Thank you!

Just spent over an hour trying to get @HomeDepot to get me a replacement for a door from @AndersenWindows that was damaged in transit. Best possible timeline is 2/20. No help from customer service. I apparently just have to wait longer for a door I paid over $600 for.

@DerekPage672306 @moonbabi9 We're sorry to hear you're experiencing issues. Please send us a direct message so we can assist you further.

@moonbabi9 All of the Anderson windows we've installed within the past 12 years have started falling 🙄 You can always tell because they get cloudy and stained looking

An unsolicited salesman came to my door today at 11:45 Sunday. I did not answer 👀watched him leave. He only came to my house. It's -11 out whiteout blizzard! He left a Renewal by Anderson Windows sticky note! Door to door is a weird tactic now.

@billcaskey Sorry to hear about this, Bill. If you’d like to discuss further, please send us a direct message—we’re happy to help!

Had Anderson Window come out and look at an exterior door that looked like it was warped. $13,000 estimate. But a friend said I should have a handyman come over and see if he could re-shim the hinges. He did that today. $75. Don’t need a new door anymore.