Andrew Young Tech

@permitholder @premierinn Been broken for hours. It's the Business Booker system and the normal system. We've got 8 rooms to book.

@premierinn I've tried to book a room at the Balsall Common Hotel today. Every time it I get to the payment page it says there's been an error and to try again later. My bank is showing that one has gone through. I haven't had a confirmation email though.

. @LBSouthwark on Southwark Bridge Rd, near Sawyer St, there is on-street parking with no sign giving how to pay, no parking meter and no double yellow lines. Pls confirm it is free to park here 24x7. We rang your PayByPhone service but they refused to answer the question.

@Rackspace Why would there be any customer for whom you have recovered less than 100% of their data? Are you trying to say that you do not have a working backup system?

(2/4): We are proactively notifying customers for whom we have recovered greater than 50% of their mailboxes, which are now available through their customer portal.

UPDATE (1/4): Rackspace is pleased to share that we have seen success with the email data recovery process for our Hosted Exchange email customers.

@ImdaDoog @Rackspace Zero notification. Had to keep checking. Huge time-waster.

@Rackspace To anyone who has received a PST so far: did you get notified or did you have to keep checking all your mailboxes in all your domains to see if any of the download buttons lit up?

@malagasmith @Rackspace Would it be better for clients to be able to mark each mailbox as high/med/low priority for PST download? We are receiving client mailboxes we would call low priority. That computing resource could have been used on the ones we consider high priority to everyone's advantage.

@Rackspace "Mailboxes are being made available for download through an automated queue, which will take several weeks...." NOT ACCEPTABLE RS!! SEVERAL WEEKS? are you for real???? We're supposed to believe everything is ready for handover but your 'automated queue' is just really slow?

UPDATE (1/2): Rackspace Technology is now in a position to begin testing our procedures to facilitate a successful handover of email data to Hosted Exchange email customers. We have been working through a rigorous process to recover, test, and secure this data.

@ymmotrojam @Rackspace We didn't use Outlook's import feature. We connected the PST as a data file and drag-dropped the data from the PST to the live mailbox (on the new provider). That worked.

@Rackspace Hmm, I take that back. Seems like it didn't import everything from the PST file. Not sure if that error is something unique to us or if it has to do with the PST file. Ugh!

UPDATE (1/3): We continue to make progress on our data recovery efforts and look forward to beginning the process of transferring data to our Hosted Exchange email environment customers in the coming days.

@j0hn__f @Rackspace It's not a courtesy. It's a legal requirement in the UK. @iconews please note.

@Rackspace Please let us know if customer data was taken during the incident. Surely that is a courtesy you can afford your customers.

@ymmotrojam @DietFoodChick @Rackspace Wow - the PST download links work even when not logged into the @Rackspace control panel. Errr, bad idea? Data security anyone?

@ymmotrojam @DietFoodChick @Rackspace The only one I've found so far is 15 Mb.

@ymmotrojam @DietFoodChick @Rackspace What state is the PST in? Are all the emails in the right folders? Calendar contents present?

@AndrewYoungTech @DietFoodChick @Rackspace Most are greyed out for me, but some are working. Not the ones I need at the moment though.

Is there a secondary marketplace/platform for trading VOIP phone numbers? A client has some 'nice' numbers they would like to sell.

@ymmotrojam @DietFoodChick @Rackspace Are they greyed out? or do they work?

@DietFoodChick @Rackspace Check your rackspace control panel. I am starting to see some download links to get PST files. It's only for some accounts, but that's better than nothing.

My analysis says that at least 14,572 domains moved away from #Rackspace post #ransomware incident. If you follow my Mastodon account you can see how I computed this, but basically it involved trawling through hundreds of millions of MX records!

@cloud7news Are the lawsuit documents available publicly? Where to find?

Has @Rackspace filed a data breach report with the @ICOnews Information Commissioner?

@NodeSpace @benn683 @Rackspace But if @Rackspace had reliable and robust backup systems in place then it would not matter how @rackspace were attacked. @racckspace could simply spin-up their backups and let their clients access all mailbox data from the backup system. No?

@benn683 @Rackspace From a reliable source of mine, this was because of an unpatched Exchange environment - one of the big ones Microsoft had patches out for a while now.

We appreciate your continued patience and apologize for the inconvenience this situation may have caused our Hosted Exchange customers. We're here to assist - join us in chat on our site or by calling +1 (855) 348-9064 or +44 (0) 203 917 4743 (INTL). bit.ly/3ui4CGk

@ImdaDoog @Rackspace What is the best way to set up a @RackSpace victims group for discussion?

@AndrewYoungTech @Rackspace We should do this - it would be great to pool our info on how we're recovering from this. For example: has anyone figured out a solid method for rescuing a calendar from an outlook for mac profile?

Has anyone set up a @Rackspace supporters / users / victims club or group to share and exchange experiences?

Oh, the irony. @Rackspace have started their monthly billing cycle, sending invoices to us and all our clients. They think we are paying these?

@NitinSud_ @Rackspace Offering a downloadable PST of a snapshot of the mailbox (as at time of failure) would be the perfect solution.

@Rackspace When RS comes back up would we be able to get our entire email accounts in a pst file? (hundreds of thousands of emails) I'd then want to import it into my new setup.

UPDATE: Hosted Exchange outage. We’ve restored email services to thousands of customers on M365 and mobilized 1k+ support Rackers to reduce wait times & address tickets. We’ll keep deploying resources to aid customers. Please visit status page for details. bit.ly/3ui4CGk