Imda Doog
101 posts
@rackspace OUTAGE DAY 64: Tickets sit unanswered for weeks with no updates. Customers and resellers STILL NEED HELP with this. Please pay attention!
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@rackspace
OUTAGE DAY 62: Tickets sit unresolved for weeks with no updates. Customers and resellers STILL NEED HELP with this. Please pay attention. Things need to be addressed until resolved. Last comms were 1/5!
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@rackspace OUTAGE DAY 56: Prioritize buttons seem to be having an effect - YAY. Ticket updates continue to lag weeks or more. Some progress after almost 2 months is good, but all the things need to be addressed until resolved. Last comms were 1/5!
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@rackspace OUTAGE DAY 55: Pushed the prioritize button as soon as we saw it yesterday; got some that were pressed and some that weren't. YAY. Anyone else receiving?
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@rackspace OUTAGE DAY 54
1/5 status.apps.rackspace.com/index/viewinci…
Any news for the customers and resellers whose businesses continue to sustain damage from this? It's obviously delayed. Is it still even a thing?
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@rackspace OUTAGE DAY 54
1/5 "for those customers who do still wish to download their data. We expect that the on-demand solution will be available within two weeks"
We still need to download - is there an update you can share?
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@rackspace OUTAGE DAY 54
1/5 "we are developing an on-demand solution for those customers who do still wish to download their data. We expect that the on-demand solution will be available within two weeks"
Any updates you can share with your customers and resellers?
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OUTAGE DAY 52 @rackspace 1/5 "we are developing an on-demand solution for those customers who do still wish to download their data. We expect that the on-demand solution will be available within two weeks"
Any updates you can share with your customers and resellers?
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OUTAGE DAY 51 @rackspace 1/5 "we are developing an on-demand solution for those customers who do still wish to download their data. We expect that the on-demand solution will be available within two weeks"
Is there an update you can share?
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@rackspace OUTAGE DAY 50: Got some mailboxes, but still we wait for the important ones. Do we have an update on the restore solution?
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@Rackspace
OUTAGE DAY 48: Still waiting for the majority of the important mailboxes. Could really use an update on the restore process...
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(UPDATE 1/4): Our forensic investigation is now complete, and we are able to share additional information on the cause and scope of the incident. All confirmed details are available here: bit.ly/3PsPgs9.
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@Rackspace DAY 46: Still waiting for the majority of the important mailboxes. Hoping the on demand thing is close. It seems that restores only drop for me on weekdays. Wondering if anyone is receiving on the weekend?
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@rackspace DAY43: When you've done everything possible to fix people only to get a PST next day which would have saved the effort and prevented double the work; not knowing when/which PSTs will arrive is a bitter bitter cherry on top of this experience.
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@imadeamil @ChrysalisCEO @Nocturn614 @Rackspace On one large mailbox there were a lot of duplicates for me. Like a LOT of dupes. Using dedupe software to trim them back.
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@ChrysalisCEO @Nocturn614 @Rackspace I am curious what I am going to find can you please elaborate. I have been downloading a few of my users.
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UPDATE (1/7): Rackspace's data recovery process for our Hosted Exchange email customers is currently progressing as expected.
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@Rackspace DAY 33: Last Rackspace comms were a week ago on 12/27; still missing our important data; opaque progress, status, future, etc. The event is spilled milk. How we clean up after is its own issue. Please help us!
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