Animal

@V1Xolivia Hi there, really sorry to hear this, if you email customer.services@animal.co.uk they'll be able to have a look into this further for you. Thanks, the Animal team

@AnimalUK I have not received my order and it's been over 10 days. Can you please investigate and notify me of the issues.

@ViktoriaDeRoy Hi there, thanks so much for the feedback - we'll pass this on! Thanks, the Animal team

@Gemmz28 Hi Gemma, that's great to hear - thanks so much for getting in touch! The Animal Team

@AnimalUK what brilliant super customer service. Our old case wheel broke I didn’t have the receipt, but I got in touch as they have a lifetime warranty, a courier was organised to pick it up and I got a choice of 2 new cases, it’s arrived today and it’s lovely. Thank you!👍👏👏

Ben Moore takes over our social media for his race in Brazil this weekend! Head over to Instagram to see what he's up to.

@planetWayne Sorry you couldn't find what you were looking for this time @planetWayne - hopefully you'll see something else you like online or in store! 😊 Thanks, the Animal team

@AnimalUK That’s a shame 😢

@AnimalUK do you guys still make ski/ snowboarding clothes? Can’t find anything on the web site 🧐

@rhys2006 Hi @rhys2006 - thanks for the great feedback! 😀 Which store did you visit? The Animal team

@AnimalUK first time I’ve shopped in one of the stores my son got a new coat and backpack really nice stuff will be back 😊

@nathan_seaman Hi Nathan, sorry to hear you've had trouble ordering today - we'll investigate and send you a direct message shortly. Thanks, The Animal Team

@AnimalUK placed an order, got this at payment stage. You have debited my account but I have no email. Did my order go through?

@fatherjack Hi there, thanks for getting in touch with us and we'll certainly look into this! Thanks again, The Animal Team

@AnimalUK Can you have a word with your web team please? When I click a link in an email from you there isnt much point your website asking if I want to subscribe to emails. gradually losing interest in clicking emails ...

@IanCarter64 Nice! Good choice 👍

Gotta love @AnimalUK sale. Kasa tee ordered 😎👍

@jaysta1979 Hi there! We do have the Lapize and Wilkin sweat shorts, as well as a few styles on our outlet, if this is the sort of thing you're after? Do you remember the style name, or could you tell us the colour and material of your current pair? Thanks, The Animal Team

@AnimalUK currently got a pair of tracksuit bottom style shorts which I bought a few years ago. They are bloody brilliant but now worn out. Do you still sell anything like this? (Can’t find anything online)

@Gemmz28 Hi Gemma, really sorry to see what's happened to your luggage - we'll send you a message shortly to go through next steps. Thanks, The Animal Team

@AnimalUK hi we brought this case about 18mths ago, used it twice and the wheel has broken. 😢 love the case not sure we have the reciept though, can you please help? Thanks

@DollyDayDream23 Hi there, really sorry to hear you're having trouble with your gift card. please contact customer.services@animal.co.uk who will be able to help look into this further for you. Thanks, The Animal Team

. @AnimalUK Hey, any idea why I can’t use my gift card online when it says on the card, and I was told in store that I could? There only seems to be an option for eVoucher. TIA

@sullyjust Hi there, thanks for getting in touch and we're sorry to hear this - please contact customer.services@animal.co.uk who will be able to look into this for you. Thanks, The Animal Team

@hayleylouise79 Hi there - thanks so much for your feedback, and we're really glad you had a good experience in our Swansea store!

@AnimalUK Hi, just wanted to pass on my thanks to a guy in your Swansea City Centre store today for being such an amazing guy. He was chatty and so friendly. (We we’re discussing my concussion!)Didn’t catch his name but if you could pass on my personal thanks for making my day!

@weezerfly @DPD_UK Hi there - we're really sorry to hear this, please contact customer.services@animal.co.uk and they'll be able to look into this for you. Thanks, The Animal Team

@AnimalUK ordered yesterday on your website smoothly for next day delivery however @DPD_UK have now lost the parcel, apparently I signed for it... I didn’t

@kjs182 @Action_Outdoors Thank you - we've just sent you a message!

@AnimalUK @Action_Outdoors Hi, following.

Fancy winning a ski trip to Chamonix for 2? Then you'll want to check out the Animal X @Action_Outdoors competition... Enter now: buff.ly/2QgBYQs #animaluk

@PowderBud @MountnDropOffs @Action_Outdoors @FlySWISS Hi there, If you wouldn't mind following us we can then send you a message with some more details to explain the age restrictions. Many thanks! The Animal team.

Dreaming of #snow? Then it's time to enter our great winter competition. You could #win a ski/snowboard week for 2 in #Chamonix from @Action_Outdoors, gear from @AnimalUK, flights from @FlySWISS and airport transfers from @MountnDropOffs! ow.ly/OlK530mCclS #win #competition

@kjs182 @Action_Outdoors Hi there, If you could follow us then we'll be able to send you a message with more information regarding age limits for this competition. Many thanks! The Animal team

@AnimalUK @Action_Outdoors Wow an upper age limit of 45???!!! That isn't that old or past it! Shocked tbh.

@ElliotGrace86 Hi there! Thanks for your feedback and we're pleased to hear you enjoyed your visit to our Plymouth store 😊

@AnimalUK for my son if it wasn’t the size of him! Amazing service though 😁 (2 of 2)