Louisa

@asda i had a milestone on the rewards app to buy lego and get )5 credited. bought lego £29.99 but nothing in rewards and just says not started

@marksandspencer of course, will send now

@weezerfly Hi Lousia, I'm sorry to hear about this. Could you pop us a PM with your full name and email address so we can get this fed back to the relevant team? - Gabby

@marksandspencer bought this light up candle to use for christmas. it hasn't even lasted to the 8th, it's gone so quickly, but more worrying the side is melting! Only saw today when wax got even lower, luckily was nearby to notice.

@HouseofHelpers ordered trainers, £27.99. they have arrived like this with £18 on the box!

@VeryHelpers will do

@weezerfly Hi Louisa, Can you kindly follow us on VeryHelpers, then send over a DM with the full details of your query, and we can assist you further? Thanks, Aniket

@VeryHelpers Hi, I had trouble with an order last night, couldn't select delivery options or BNPL. I made the order as didnt want items to go out of stock.. Can the delivery option and BNPL be changed by yourselves ?

@SharkHomeUK trying to get through for 3 days to support. Have tried online and had no response, phones just stays on hold we have had endless issues with a robot vacumn and now cant speak to anyone, can you help

@AsdaServiceTeam what is going on ? 2 plays earnt and can't access t It. Just a login screen for some random Site

@BootsHelp hello, I made an order for next day delivery which should have arrived yesterday and it hasn't. I tracked the delivery and just says total mail is expecting the item

@McDonaldsUK I didn't know you did. fries and ketchup happy meal, where are the nuggets???? Useful when your child doesn't like the fries

@BootsHelp hello I have an order that hasn't arrived in store, it was set fir deliver store yesterday on my ny order and I have heard nothing

@KirstieMAllsopp I can imagine many sadder sights than a child on an ipad that is calm and happy

One of the saddest sights is a child sitting in a pram with pastel coloured ipad in a case which attaches to the pram, so your know it’s theirs & they are often on it. Yesterday a little girl walked past me on our road, no more than 7, she was glued to what was clearly her phone.

@SharkHomeUK and @VeryHelpers please could you decide how I am supposed to get a replacement hair dryer. You don't seem to agree. So far Shark making sense and Very refusing to follow what Shark say should happen. I just want a hairdryer again instead of unwashed hair 😢

@VeryHelpers hello I need to speak to someone about a faulty shark hairdryer. Shark have given me a ref to prove the fault and stated U should get a new product or refund. U called earlier and lady in customer service hung up on me after insisting I sent it to you

@marksandspencer It's ok, strangely was emailed to my Mum, i used a gift receipt to exchange something in the same transaction so I presume linked to her sparks somehow

@weezerfly Hi Louisa. Please can you send us a DM with your email address and Sparks card number please? We should be able to send a copy. Thanks - Michael

@marksandspencer Hi, I shopped in store today and have no generated digital receipt on my sparks account. I asked the cashier and she said I would get one but there is no record and I wish to return a few items

@VeryHelpers Thank you 😊

@weezerfly I have checked the number is correct. Try calling our customer service team and ask them to put you through to Electric department. Please dial 0800 11 00 00 for our customer service team. They are open Monday to Friday 8am–6pm and 9am-4pm Saturdays. Thanks - Nadia

@VeryHelpers Hi, I am trying to speak to someone today about a Fitbit I our based in March, it is possibly faulty as not syncing, turn off randomly. Today had the wrong time on, slow giving phone notifications. However number I was told to call tells me you have a technical fault

@VeryHelpers No because when I call that number it says there is a technical fault

@weezerfly That's our Electrical department, have you spoken to them and what did they advise? Thanks - Nadia

@VeryHelpers Oh ok as person I spoke to earlier gavee this number 0344 822 4686 and said speak to Very??

@weezerfly We would advise to speak to manufacturer first, if they cannot fix then come back to us and we will advise further. Thanks - Nadia

@VeryHelpers I haven't spoken to them yet as thought best to speak to you as I only purchased it in March

@weezerfly Hello Louisa, Thanks for your message. I am sorry about the issue you are having, have spoken to the manufacturer and what did they advise? Thanks - Nadia