Arlanda express

@rafa_de_araoz @rafa_de_araoz Hi Rafa, We are very sorry that you experienced this traffic disruption with us on April 18th. Please do contact us at claims@arlandaexpress.se and we will help you further with your claim. I wish you a lovely weekend! 💛 /Ellen

@Arlanda_Express how much time does it take to have buses to evacuate the train? You said 30 minutes. We have been 3 hours on the train. This is too much!!!!

@365wanderlust @Arlanda @Sweden @365wanderlust Thank you! We are so happy to hear that you enjoyed travelling with us. /Sara

Thanks for the great ride. Your employees are amazing @Arlanda @Arlanda_Express @Sweden

@comafrdm @comafrdm Hi! I apologise for our late reply. Our traffic resumed at 15.17 today. /Sara

@Arlanda_Express will you send a post/notification once the services are resuming? #stuckarARN

@Proseccohirn @Proseccohirn Hi! The trains started to run again at 13.35 from both Arlanda and Stockolm. /Sara

@Arlanda_Express Any news when the train will continue from Arlanda N to Stockholm?

@KoprowskiT @KoprowskiT thank you, we are so happy to hear you enjoyed your journey with us! We wish you a lovely rest of your journey, and hope to see you again soon! 🚈🤝💛 /Ellen

Leg 🦵 one ARN-STHLM in just 18 min with best public commuting to/from/between airport provider. Jag tycker om det, tack sä mycket @Arlanda_Express

@LegoKeoni @LegoKeoni Hej Keoni, det går bra att använda Interrail-biljett för att resa med oss. Välkommen ombord vårt tåg🚆😀/Simret

@Arlanda_Express Hej, jag ska besöka Sverige. Kan jag använda min Interrail-biljett för att resa med dig? Tack!

@fpav @fpav Hi! I'm sorry to hear that the app is not working for you. Please send us an e-mail at customerservice@arlandaexpress.se so that we can help you find a solution for this issue. /Sara

@Arlanda_Express app not working , please check. Got confirmation of ticket and crown download it to my wallet but I cannot find it in the app!

@dan_bowsher Hi Dan, yes If the youths are under 18 years they travel for free. Welcome on board 💛/Mia

@LevitatingLee Hi, There is a Porter service provided by Jernhusen, you can call +4684410240 between 8am and 6pm, to book assistance with heavy luggage. You can only book 30 minutes before your train arrives or departs./Sara

@markuso Tack för din uppmärksamhet. Vi vet om det och skyltarna kommer att bytas ut såsmåningom. Glad midsommar!

@clv_clive Hi! We currently have a lot of cases and it will take some time before we can get to everyone. In our autoreply we state that it could take more than 30 days for us to be able to help you. We will get back to you as soon as we are able! /Sara

@Arlanda_Express hello, do you respond the people to refund requests due to your recent issues and not possibility to use train? wrote days ago but no answer, thank you

@FrankyDeasy We are working hard to resume traffic as soon as possible. When we have more information, it will be posted on arlandaexpress.com/plan-your-jour…. Hope we can welcome you onboard soon again! / Johanna

@Arlanda_Express thank you for such proactive (or non-existent) updates to regular customers on your current lack of service….

@Aditgarg93 Hi, you need to email us at arlandaexpress@atrain.se with your claims! /Malin

@Arlanda_Express the service was closed today... Share me a certificate to claim a refund

@DavidAPears Hi David is it for the "old" app you're to reset your password? If that so it won't work. You need to create a new account with the same email address. Do that and you active tickets will follow to the new app.//Mia

@Ruth_Thompson91 Call us at +46771720200 or e-mail us at arlandaexpress@atrain.se and we will help you with this! /Sara

@Arlanda_Express mobile left on board. Who can we contact to see if this has been found?

@juliastockholm Hi! I am sorry for our late reply. I hope everything worked out for you. If you were delayed you can contact us at claims@atrain.se and we can help you with compensation accordingly. /Sara

@Arlanda_Express when will you pick up service from Arlanda to Centralen? No info here

@JagE_rik Så bra, välkommen ombord!//Mia

@Arlanda_Express Fick biljett tidigare ikväll. Tack ändå!

Skitkul att sitta fast på strömlöst arlanda express. 4 1/2 h till flyget till Cypern går och måste hem för att packa om väskan

@JagE_rik Hej har du ett efternamn som jag kan hitta dig på så ska jag göra mitt bästa för att hinna hjälpa dig ikväll!//Mia

@Arlanda_Express Tjena Mia, skickat in ett i måndags. Lös gärna fribiljett så åker jag med er imorgon

@kuivaluoto @ArlandaExpress Hi, Please contact our Customer Service, claims@atrain.se. They will be able to help you!/:Mia

Annoyingly @ArlandaExpress lost suddely all power and we are stuck in the outskirt of Stockholm at 1:15 am..