Ruth Thompson

@BBCiPlayer the traitors episode 6 won’t stream or download without an error on iPlayer.

@WeTransfer @brian_shoots Still down…

@brian_shoots Thanks a ton for your patience. We're sorry for the troubles you faced last night. Good news: the hiccup's fixed now! Apologies for any hassle. If you're still having problems or have questions, give us a shout! We're here to help: we.tl/support

Sent files through @WeTransfer then finished up more work and went to upload and @WeTransfer is down

@Arlanda_Express mobile left on board. Who can we contact to see if this has been found?

@Eurostar we are travelling on Friday and cannot view our tickets. We were advised in February that our direct return train from Amsterdam was cancelled and that we’d need to get to brussels to board the Eurostar from there. Why can we not now see our tickets?!

@EurostarUK we are travelling on Friday and cannot view our tickets. We were advised in February that our direct return train from Amsterdam was cancelled and that we’d need to get to brussels to board the Eurostar from there. Why can we not now see our tickets?!

@British_Airways an advisor had stated that my avios refund is being processed. A week later and still not received. I would like to use these points for an upgrade to a flight in 2 days time! Phone lines cut me off automatically and no one answers the chat for days!!

@British_Airways My booking VYB4YO recently cancelled and refund request granted due to a large flight change on your part. My agent has received and returned my cash refund, however I’m yet to receive my avios point refund used to purchase seat reservations

@qrsupport I am due to fly next Saturday morning. Could you please confirm how many hours prior to check-in I have the flexibility to change my flight? In the event I fail my PCR for example?…

@British_Airways flew return from london to New Orleans over a week ago and no avios or tier points been received. Emailed customer services no response

@British_Airways 6 days and still no response?!

@British_Airways I have been waiting two days for a response to my DM about flight upgrades using avios

@Dishoom I have been emailing your store@ and hello@ email addresses regarding a gift purchase. No response. could please someone get back to me or provide a phone number for my enquiry?!

@santanderukhelp That worked thank you!!

@Ruth_Thompson91 Hi Ruth, apologies for the confusion. The payee name would be Santander UK. If a list of options appear please choose the one that has the start of your card number on it. ^TC

@santanderukhelp I need to pay my credit card and can see the account details, sort code and instructions about using my cc number as the reference. But Natwest is not accepting my name as the payee and this must be exact for it to set up a payment. Please help

@NespressoUK I have been emailing your promo team without response for two weeks regarding claiming my offer for a new machine received as an Xmas present. Can someone please help

@Mango anyone going to respond?!

@Mango order no CEOQRS, tracking 1319233983205229. This was supposedly dispatched on Monday but hasn’t arrived nor has any of the Hermes tracking been updated to say they’ve received the parcel and I get an error page.

@VeryHelpers I have tried this but I have no idea what postcode my account is listed to since I’ve moved so many times. I’ll send a Dm now

@VeryHelpers locked out of my account can someone help pls