Ashwin Martin

@FrogfootSupport @FFFibre Thank you for the swift reply here. I can’t get through to you but I now have the service and eth lights on my box. Does that mean I’m now sorted and need to contact my ISP?

@AshM0691 @FFFibre Hi, Ashwin. Thank you for taking our call. As discussed, we have flagged your request with our provisioning team for activation. We will continue to engage with them and will keep you informed of any progress or updates as soon as they become available. Best regards.

@FrogfootSupport @FFFibre please get in contact with me. I’ve changed ISP’s and we are just waiting on you to please activate the line. I have a reference number and everything. Please DM me ASAP

@lemayian001 Full TP 🫡

Finally it moved :)

@lemayian001 Same on to the next..🫡

Stopped out.

@FrogfootSupport Do you guys know how to reply or provide updates? 3 hours and counting…no updates no ERT no nothing..learn to be more like @VoxTalk2Us

New Outage | CPT | Pinehurst Node |Logged to layer one vendor.

@VoxTalk2Us Any update on a ERT please?

Vox Notice: Frogfoot Fibre Services FTTB. Cape Town - Durbanville. Some customers may experience problems with no connectivity. Frogfoot engineers are attending to the fault. Further feedback to follow.

@FrogfootSupport Guys how long still???

@FrogfootSupport Guys come on man. It’s been 2hours since it went down..what’s the plan here??

@FrogfootSupport Can we please deal with the outrage in Pinehurst / Cape Gate / Kraaifontein please

New Outage: PLZ | Fairbridge | Partial | Logged to FF maintenance.

@FrogfootSupport Guys this is bad now..it’s more than 3 hours with minimal to no updates..please advise

@AshwinMartin9 Good day, Thank you for taking our call.  As discussed, we will keep you updated on the progress of the outage.  Kind regards.

New Outage | CPT | Franschhoek | Logged to T3 team

@VoxTalk2Us Any update on this guys?

Vox Notice: Frogfoot Fibre Services FTTB & FTTH. Cape Town - Kraaifontein. Some customers may experience problems with no connectivity. Frogfoot engineers are attending to the fault. Further feedback to follow.

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@FrogfootSupport Vox

Outage | CPT Subset | Degraded Tech has been on site since 9.30 am and the core team has been investigating remotely, we are awaiting further updates on the investigation.

@VoxTalk2Us Don’t test me guys..look at this..you guys know how you give absolute preference to your FTTB clients. Sort you child company out

@AshwinMartin9 Good day Ashwin, Thank you for reaching out. To assist you efficiently, please send us a private message with your Vox account and contact details. This will enable us to log a request with our Support team and address your concern promptly. Thank you in advance.

Vox Update: Frogfoot Fibre Services FTTH & FTTB. Western Cape. Services have been restored.

@FrogfootSupport Fix the damn outage in CPT! We are still down you damn 🤡!

Outage Update | CPT | Capricornpark | T3 on call with Calix completing olt installation, further updates to follow.

@mybroadband Can you guys please maybe put some pressure on @FrogfootSupport @FFFibre as the outage is still on-going with no updates for 18 hours now. Help us out please @mybroadband

Frogfoot hit by New Years' outage Some Frogfoot customers in the Western and Eastern Cape say they have been without connectivity for more than 36 hours. mybroadband.co.za/news/fibre/577…