Ashley

@MaribethMinsch1 Hello, we are here to help. Please send us a direct message of your sales order number/photo of your receipt in order for us to determine.

@AshleyHomeStore HELP!!! Bought furniture to be delivered 3/18.No show.Rescheduled today 3/20. Another no show. No notice either time.Donated old furniture.Empty living room. Can only talk to India! Sick family member about to return from hospital after transplant; no furniture

@abhi_sdl Hi, we are here to help. Please do provide the sales order number/photo of your receipt.

@AshleyHomeStore Extremely disappointed with Ashley Furniture. Bought furniture 2–3 years ago and it’s already falling apart, sofa fabric torn and tables full of scratches with normal use. I’ve been trying to reach customer service for months with no real help or resolution.

@EMelainec63 Hi! We’re sorry to hear about your experience. Please send us a direct message with your complete order details or a copy of your invoice so we can look into this and assist you further.

@AshleyHomeStore been a customer for years, but after this last experience, I will not continue. First and second delivery were wrong. Took three deliveries to get it right. Can’t get my refund and customer service people can’t speak English. This has been a horrible experience!

@dshokie88 Hokie , we’re sorry to hear about your experience and understand your frustration. This is not the service we aim to provide. Please send us a direct message with a copy of your receipt and your order details so we can look into this and assist you further.

Daily reminder for everyone to not buy furniture from @AshleyHomeStore . The furniture is poor quality and their customer service is severely lacking. Impossible to escalate issues. Not sure they even have managers.

@BobFrancis22 I’m sorry for the delay with your sofa, Bob. I completely understand how frustrating this must be. Please send us a direct message with your receipt so we can review your order and help resolve this.

Never buy furniture at @AshleyHomeStore! I ordered a sofa January 4th. Still has not been delivered. No phone calls. No delivery updates whatsoever. Pathetic piss poor customer service.

@Tyby81526H Hello there! We deeply apologize for the inconvenience this has caused. We would like to resolve this for you. Please send a direct message and include your complete order details, or invoice receipt of your order so we can further assist. We appreciate your honest feedback!

@AshleyHomeStore شركة جدا سيئة تم استرجاع منتج والى الان لم يتم تحويل الفلوس لي ومر على ذلك شهر وطلبت طاولات والى الان لم توصلني وتم تحديد تاريخ توصل فيه ولم يتم التواصل معي جدا سيئين ف الخدمة

@Drew_Arredondo Drew, we’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. Please send us a direct message with a copy of your receipt so we can review your purchase and help resolve this.

@AshleyHomeStore How is it you have predatory practices when it comes to your contracts? Nearly $5000 spent, and the customer service has downgraded significantly. This is bullsh-t!

@Art3mis546 Hi Danny. I'm sorry to hear your couch arrived damaged after your long wait. I'd be happy to look into this for you, so please send us an email solutions@ashleyfurniture.com with "Attention MD" in the subject line and attach the sales order receipt. We're here to help.

@AshleyHomeStore why did you deliver a damaged couch? The frame is clearly busted! I’ve waited over 12 days for this and now this is the service we get provided?

@restlessamit Amit, we’re sorry for the frustration you’ve experienced. Please know that this is not the level of service we aim to provide. Could you please send us a direct message with a copy of your receipt so we can review your case and assist you further? Thank you!

@AshleyHomeStore @AshleyHomeHelp I have trying to end and get refund of your useless furniture warranty ( seems everything is excluded and customers are not informed before buying) since dec 30,2025. Case is getting closed without any resolution. NO intention of giving money bk?

@ajw249 Hi Andrew, we apologize for the repeated delivery changes and the frustration it has caused. If you need any assistance, please email us at solutions@ashleyfurniture.com and include “Attention AlexaC” in the subject line—we’d be happy to help.

@AshleyHomeStore ordered a sectional piece Nov 2, 2025 they changed the delivery date 6 times without even notifying me. The item is paid in full. It was scheduled for tomorrow I check the site and it says Feb 21st. I called, talked to 2 people with limited English - no help. ugh

@mads_win Hello Maddy! Please send us an email at solutions@ashleyfurniture.com. In the subject line, write “Attention Ace B”, and in the body of the email, include your order information and a copy of your purchase receipt. We’ll be more than happy to assist you further.

@AshleyHomeStore @AshleyFurniture Very dissatisfied with the repeated issues, poor communication, and unprofessional conduct from the manager & team at Ashley HomeStore in Bend, OR. This level of service is unacceptable for loyal customers. Please address this urgently.

@dr_cflores Charity, we’re so sorry to hear about the damage to your home. Please know that this is not the experience we aim to provide, and we want to make things right for you. Please send us a direct message with your receipt so we can review your case and assist you further.

@AshleyHomeStore do better! My home was damaged in my furniture delivery and now my case is closed. Can I speak to someone that can help me?

@sandeepgarg30 Hi Sandeep! Thank you for your message and we deeply apologize for the inconvenience this has caused. Please send us a direct message with your complete order details and concerns. We appreciate your patience and we are looking forward to assisting you with your concerns.

@AshleyHomeStore My order number is 0778692732 in the name of Nisha. Please update the same on urgent basis.

@AshleyHomeStore Pathetic !! Pathetic !! No customer service, misleading and no delivery confirmation even after 20 days of purchase. Dealer not picking phone, every week deadline increased to another 7 to 10 days. Why Ashley is a brand? Not up to mark better to avoid

@Cilinama Hello there! Thank you for your message and we deeply apologize for the inconvenience this has caused. Please send us a direct message so we can further assist you. We appreciate your honest feedback and we are looking forward to assisting you with your concerns.

I am absolutely frustrated at @AshleyHomeStore Sent in an endless loop to get something very simple fixed. No one cares all the want is for you to purchase more and buy more not caring about you the customer #whatashame

@Snydog6277 We’re sorry to hear about your experience. Please send us a direct message so we can assist you further.

@AshleyHomeStore Never had such bad customer service in my life. Reaching a live person is impossible. Sell products and then don't stand behind them.... Never again.

@NOVAWAV I’m really sorry to hear about your experience and understand why you feel upset. If you’re willing, please email us at solutions@ashleyfurniture.com with the subject line “Attention JD” and include your order details in the message body.

@AshleyHomeStore can we please get some assistance! the customer service is NOT servicing

@sirinyo Please send a direct message with your order number. We are here to assist you.

@AshleyHomeStore @AshleyFurniture We ordered a QUEEN FIRM mattress. You delivered MEDIUM. Now you refuse to exchange it. NorthwayBankofAtlanta This is not service. This is misrepresentation. This is incorrect of your sales staff Elle. Please support us

@theladylawyer1 Hello! Thank you for your message. Unfortunately, we’re unable to send you a private message here. Please email us at solutions@ashleyfurniture.com with your order details or receipt so we can assist you further. Thank you for your understanding!

@AshleyHomeStore I'm not able to dm you. Can you please send me a private message and let me know how to contact a live person who can help me?. Now I can't even contact your automated customer service without it hanging up.

@AshleyHomeStore why is it that no one at your stores answers the phone? Just transfers to main answering service who cannot help with furniture purchases and wont transfer me to the closest store. Do you really want to sell furniture? I have no store near me.