FTX Help (formerly Blockfolio Help)

@matthew_crypto @FTX_Official Hi there, We are completely moving to in-app support and will no longer offer support through E-mail. For us to proceed with your request, we need you to submit a ticket via the app. To open a ticket or submit a request, tap the Settings icon on the upper right corner of the...

Been using blockfolio app @AskBlockfolio for ages (now FTX), decided I might as well log into FTX on the app as I use @FTX_Official and it rugged my whole portfolio that I was following. Years of tracking rugged instantly, wtf.

@IsleMarauder Hi there, We are completely moving to in-app support and will no longer offer support through E-mail. For us to proceed with your request, we need you to submit a ticket via the app. To open a ticket or submit a request, tap the Settings icon on the upper right corner of the...

Bought a new phone today cause my old one's screen isn't working anymore. I no longer have access to my old 2FA and can't access my Blockfolio/FTX account @AskBlockfolio please help.

@MichaelMasini1 @ftx_app Hi there, we provide tax info via an API generated within the app - please DM us for more info!

@ftx_app @AskBlockfolio Ftx Blockfolio is terrible you can’t access account for tax profit/loss statement and no reply

@Yaboe4 Hi there, Apologies for the delay.We are completely moving to in-app support and will slowly phase out messages to/from support@blockfolio.com.If you haven’t yet, please update to the latest version of the app (App version 4.2.5 Build 3004504, CP version 0.0.6). In th...

Hey @ftx_app can y'all add $VADER @VaderProtocol please ?? CC : @AskBlockfolio @SBF_FTX

@Batmoon75 Please send us an email at support@blockfolio.com and we can assist further. ~Sarah

@AskBlockfolio @ftx_app hi, how to transfer my portfolio to my new Phone ? (had the app prior to the name changing). Support does'nt reply.

@Batmoon75 Hi, We are currently closing a large number of tickets that pertain to basic troubleshooting. We want to get you back in your account as quickly as possible! Please see this troubleshooting article for more assistance with password, 2FA, or captcha issues. If your...

@SatStackingPleb Hi there, We’ve pushed out an update as part of a migration process that will soon allow you to access your FTX App accounts on the browser. As part of this process, you will be prompted to change your password or reset your 2FA. - If you are having password...

FTX/Blockfolio wiped my fucking data after prompting me to create an account. 4+ years of trading transactions wiped. Do NOT use @ftx_app @AskBlockfolio - - - What are you guys using to track cost basis and performance?

@tobyvacher Hi there, We’ve pushed out an update as part of a migration process that will soon allow you to access your FTX App accounts on the browser. As part of this process, you will be prompted to change your password or reset your 2FA. - If you are having password rese...

@AskBlockfolio app requiring an update to use, but no update available in Google app store, so can't submit ticket in app, or log out in app. Cache clear did nothing. Any ideas?

@holografx Hi there, We apologize for the trouble while we did some updates to the app today. If you are experiencing issues, please do the following: - Reboot your device - Ensure your FTX App is updated to CP 0.0.21 (this can be found in Settings) - Try again If your ap...

So, an update gets pushed which deletes all users trades without warning or help from support... Quite concerning, espscially from @SBF_FTX @ftx_app @AskBlockfolio

@Cosmotheoros22 Hi there, 
 Thanks for reaching out. We are currently in the process of moving to in-app support. 
 If your issue is still unresolved, please submit a ticket using the app. First, make sure you have updated to the most recent version of the app. Then on the S...

@ftx_app @AskBlockfolio POLICE, help. the app is broken. Asking me for login and authentication every time I click on anything.

@chaosboi Hi there! You can submit or upvote a request for an exchange, coin or news source or exchange connection on our feedback page here: feedback.blockfolio.com ~Sarah

@AskBlockfolio please add $bone it’s now on CMC blockfolio.canny.io/coin-requests/…

@shaunak2k Please contact us at support@blockfolio.com with details and screenshots of the issue so we can investigate. Thank you! -Pef

@Cryptolero1 This request has been submitted to the team. We'll have this added to our listing soon.

@AskBlockfolio @Blockfollio please can you add $BMON tokens (#Binamon) ASAP? It’s been on @CoinMarketCap for ages, and we cannot track our positions! blockfolio.canny.io/coin-requests/…

@MarginCall10 Thank you for the feedback. We try to make sure that we are up-to-date as much as we can but there are instances that this happens.

⁦@blockfolio⁩ ⁦@AskBlockfolio⁩ #Bitcon is not $35,221 at London time, I know it’s a free app but accuracy is required guys

@_UchennaOkafor Hi there, thanks for reaching out! I checked with the engineering team and they let me know that yes, we are built in react-native. Hopefully you think we meet the high quality part, too! :) ~Sarah

@blockfolio @AskBlockfolio I've got a question that I've been dying to know. Is your mobile app built in react-native? I'm just curious because I want to find examples of high-quality apps made using react-native. Thanks 🙏

@DriverB787 Hi there! If you can DM me the email address you emailed us from, I can check on the status of your ticket. ~Sarah

@Kenther52 @ftx_us @FTX_Official @blockfolio The rules are here: help.blockfolio.com/hc/en-us/artic… - let us know if you have any questions at support@blockfolio.com :)

@ftx_us @FTX_Official @blockfolio Instant or not 😅

FTX has made it to ML₿. ⚾️️ To start this historic partnership swinging, we're giving out $20 to the first 5,000 qualified fan’s @blockfolio accounts! Sign up using the code BASEBALL. Download: blockfolio.com/baseball

@platokk @ftx_us @blockfolio Hi there! You need to do all the steps to receive the $20. More here: help.blockfolio.com/hc/en-us/artic… - if you're still confused drop us a note at support@blockfolio.com!

@ftx_us @blockfolio signed up. but did not get the 20$ ?!

@DemandExpansion @ftx_us @FTX_Official @blockfolio Was this an FTX, FTX.US, or Blockfolio ticket? DM us and we can help sort it out for you!

@ftx_us @FTX_Official @blockfolio so yeah, I'm still waiting for the response from your support team. So when your team isn't busy screwing your users and sponsoring things, please reply.

@vrox196 @ftx_us @FTX_Official @blockfolio You need to complete full identity verification first. More here: help.blockfolio.com/hc/en-us/artic… - if you have any questions write to support@blockfolio.com!

@ftx_us @FTX_Official @blockfolio I have yet to see $20 in my account? I would be lying to myself if I said I don’t feel a little bamboozled 🤔.