Withings Support

We're here to assist you ⭐️ Looking for answers with your Withings product or app? Send us a DM! See how your request is treated ➡️ bit.ly/40mbtfT

@VincentKeunen @Withings @WithingsFR @badservice_be @BadServiceNews @pissedconsumer @ConsumerFed @Consumers_Int @jagograhakjago @SadCustomers @VincentKeunen We will review your case and follow up with you as soon as possible. Sincerely -T 2/2

@Withings @WithingsFR @AskWithings @badservice_be @BadServiceNews @PissedConsumer @ConsumerFed @Consumers_Int @jagograhakjago @SadCustomers You are REALLY GOING TOO FAR! I already paid for:
- a BPM core
- a body cardio (this is not my first one btw)
- a beamO
- a U-scan device
- a monthly subscription to Withings+
- U-scan nutrio cartridges on a regular basis And now you also want me to pay for simply having access to the data of the remaining nutrio cartridges tests!!! This is ABUSE! Please make my data available - i.e. Uscan subscription not required to be able to use the cartridges I paid, and the device I paid and the application I paid!!!) I’m very shocked. This is clearly abusive. This is destructing the trust your customers have in you and your brand. Please fix. Thank you PS: don’t ask me to come to DM. Just find me in your support system (which is very bad) and fix my problem. PS2: I sent a dozen messages to your support - I really tried.

@VincentKeunen @Withings @WithingsFR @badservice_be @BadServiceNews @pissedconsumer @ConsumerFed @Consumers_Int @jagograhakjago @SadCustomers Hello Vincent, we truly appreciate your support and apologize that you feel this way about the subscription requirement to access your data from U-Scan. I value the information you shared and your effort in contacting us about this matter. 1/2

@vladimirprus Hello Vladimir, thank you for the update. I am pleased to hear that the suggestion was effective. Should you require any further assistance, please do not hesitate to contact us. Regards -Kaye

Hey @AskWithings, it seems that the recent iOS app (Portugal account, Portugal AppStore), no longer shows Pulse Wave Velocity from the Body Cardio scales. It only shows Vascular Age. It is present on web, and is present in data export. Any change you'd put it back in the app?

@moueza @WithingsFR Bonjour, pour le bras droit, le cylindre métallique doit rester vers le haut. Placez le capteur sur la face interne du bras, aligné avec l'artère. N'oubliez pas de modifier le paramètre "Bras utilisé" dans l'app Withings pour garantir la précision de l'ECG. Cordialement -Marwen

@AskWithings @WithingsFR Merci. Comme on est censé se concentrer sur la plus haute tension des 2 bras, si c'est le droit, la mesure est meilleure avec la partie métallique du cylindre, en haut ou en bas (symetrie centrale vs axiale) ?

[Nouveau] BPM Core, le premier tensiomètre connecté au monde avec électrocardiogramme et stéthoscope digital, est maintenant disponible. En exclusivité chez Apple et sur withings.com : bit.ly/2JAXRcc Validé cliniquement.

@Londonlucem @Withings Hello, thank you for contacting us. We regret to hear that you are experiencing multiple issues with your data. We would like to investigate this matter further. Could you kindly send us a direct message? Regards -Kaye

@Withings @AskWithings - no sleep recorded last night??!!? Syncing issues for weight. Last measurement only appears in certain parts of app on iPhone 16 Pro Plus. Hopeless!

@vladimirprus Hello Vladimir, thanks for reaching out. I’m Kaye and here to help. Sorry the latest Withings app update stopped showing PWV measurements. Have you tried logging out and back in? If not fixed, please reinstall the app. If it still doesn’t work, send us a DM for more help. Best -K

@HypergeekWiFi @Withings @HypergeekWiFi

@Withings Any idea when ECG functionality might come to the BPM Vision in the US?

@HypergeekWiFi @Withings @HypergeekWiFi Hello, thank you for your message. We expect that our BPM Vision will receive the ECG feature via an update in the US later this year. Keep an eye on our social media channels to stay informed when the feature becomes available. Thanks! -Lars

@rupert_hughes Hello Rupert, to fix this, go to Settings > Withings. Set Location to Always, enable Precise Location, and turn on Background App Refresh. Ensure Low Power Mode is off, then force restart the app to sync. If this didn't help, please reach out via direct messages. Regards -Marwen

@AskWithings this message keeps on appearing on my iphone “Restart the app to enable your tracker to sync in background” please advise how to rectify so this message doesn’t continually appear

@TheThreepoint14 @Withings Hello, thank you for reaching out. Sorry to hear your data is mixed up in the Withings app, and you can't see them right away. Have you tried logging out and back in? If that doesn't help, please reinstall the app. If the problem continues, send us a DM for more help. Best -Kaye

@Withings your app is a total mess. Data all over the place and hidden in your quest to force us to subscribe to read our own metrics . Trying to find body fat for example takes 15 mins and 34 clicks through try and error . Make a “at a glance “‘screen with all last measurements

@adrapier @WithingsFR Bonjour, merci pour votre message. Je suis désolé d'apprendre que votre application n'est pas accessible. Veuillez nous contacter par message privé afin que nous puissions vous guider dans la résolution de ce problème. Cordialement -Marwen

@WithingsFR rappelez moi de ne plus jamais acheter aucun de vos produits avec une telle médiocrité ! je vais résilier Withings+ impossible de démarrer l'application elle reste figée au démarrage sur un écran

@gerard_maulave @WithingsFR @gerard_maulave Bonjour, merci pour votre message. Désolé d'apprendre que vos mesures ne se synchronisent plus avec l'app Withings. Pour vous aider à résoudre ce problème, contactez-nous directement par DM. Merci -Lars

@WithingsFR J’ai reçu un mail pour la réussite de ce challenge avec un code promo qui ne s’applique pas lorsque je passe commande. Qui peut m’aider chez Withings ? Le support ne me répond pas !

Cet hiver, passez de l'intention à l'action. 🏆 Du 6 au 22 février, participez à notre #challenge mondial. L’objectif ? Atteindre 1 000 minutes actives. Rien de plus simple. Avec votre ScanWatch, suivez vos progrès en temps réel. Participez au challenge: bit.ly/4rubeNo

@__Jon_Power__ @Withings Hi JP, thanks for your message. I'm sorry you're having challenges accessing your account on the iOS app. I value the details you've shared and steps you’ve already taken. We’ve responded to your initial post. Please check it when you can. Best -Toni

@Withings I cannot log in on my iOS app. I CAN login using the web browser with the same credentials (email and password) . I have to use the password to try to log in a your system will not send me a code.

@BerttheP @Withings @BerttheP Hello, thank you for your message. I am sorry to hear that your Withings App is requiring you to check on your personal information in order to use it. To further assist you and troubleshoot this with you, please reach out to us directly via DM. Thanks -Mo

@Withings I have enjoyed using ypur app after purchasing a watch to monitor mainly exercise targets Unfortunstrly tofay i opened your app ti be forced into govong over personal info Goodbye

@bionicman08 Hello Stephen, thanks for your message. I’m sorry to hear there’s still no update on your order’s tracking. I value the details you shared. Please reach us via chat at bit.ly/3Lg5tPL or send us a DM so we can check this personally. Regards -Toni

@AskWithings my order has been sitting in the shipped state for over a week with a note from the 25th Feb saying that the shipping label has been created but the carrier has not collected the parcel. Can I get an update on this

@__Jon_Power__ @__Jon_Power__ Hello JP, thank you for contacting us. I'm sorry to hear that you're unable to log in to the app. I appreciate the information you shared. Have you tried reinstalling the app to see if that helps? If not, please send us a DM so we can assist you further. Best -Kaye

@AskWithings I CANNOT login into the app using email and password. I CAN login to my account using the web browser using the same credentials, (latest iOS / iPhone). I CAN see my historical data on my account from web browser.

@7eu39fkw @WithingsJP @Withings @7eu39fkw こんにちは。ご連絡ありがとうございます。この件についてお知らせいただき、大変感謝しております。アカウントページの不具合については、開発チームに確実に共有させていただきます。よろしくお願いいたします。-Marwen

@WithingsJP @Withings withings日本語サイトのアカウントページが動作しません。 withings.com/jp/ja/account スクリーンショットを添付します。 米国サイトは正常に動作します。 withings.com/us/en/account/

@followjohnson @Withings @followjohnson Hello, thank you for your message. I am sorry to hear that your weight unit settings are always changing back. To further assist you and troubleshoot this with you, please reach out to us directly via DM. Thanks -Mo

Hey @Withings why can’t my app personalize my scale to always show kg? It resets to lb+oz and is a pain in the ass to keep changing it back. @AskWithings

@iyeeeinobreak @WithingsJP @iyeeeinobreak Hello, I'm sorry to hear that your ScanWatch is draining the battery quickly. Please DM us so that we can check the diagnostics data of your watch. Have a great day -Win

…この時計、もうそろそろ電池交換したいんだけどできるんかな？？ それとも買い替えなんかな？？ @WithingsJP @AskWithings

@iyeeeinobreak @WithingsJP Hello, thank you for reaching out to us. No, the ScanWatch isn't designed to be opened for battery replacement, but it’s built to last for many years of daily use. If you have an issue with it, please DM us so that we can help you. Thank you -Win