AT&T Help

@ckaniewski Thanks for bringing this to our attention, please send us a DM in order to take a look on your case closely and check more details to get a resolution. ^AndrewC

@ATTHelp internet has been down all day due to an outage, I can't get ahold of a real person for an estimate on when it will be back up. The latest update on the app is from 5am. Beyond frustrating!

@JeremiaGonzale4 Hi there! Thank you for contacting AT&T. This is Suzan, I understand how important it is for you to have reliable services especially when you are watching your favorite channel. I'm here to help. Please join us in a DM to get started. -Suzan

Hey @Uverse, what the hell is going with the @Brewers game?! This is the second day in a row that we can't get it on channel 1743!!

@markvanciel Hi Mark, if you could reach out to us via direct message, we can send you a link and take a closer look at your account and provide assistance. - ValentinaF

@ATTHelp Send me a link

@ATT I expected better Ordered 2 phones online for store pickup When opted for higher-end models in-store was told a restocking fee applied even though the original phones never left the store The store team also said they cannot coordinate with your online system needs fixing

@markvanciel Hello, Mark. We understand your concern and would like to help you. We will investigate your issue and assist you accordingly. Please contact us via DM, so that we can assist you properly. -ValentinaF

Hi, I’m following up on my post regarding the upgrade issue. I ordered two phones online for store pickup. When we decided in-store to upgrade to a different (more expensive) model, we were charged a restocking fee—even though the original phones never left the store. The store staff said they couldn’t modify the order or coordinate with the online system. I’d like this reviewed and the restocking fee refunded if appropriate. Please let me know what information you need from me.

@transitfan954 We completely understand the urgency of having a reliable connection and services. Please send us a DM, so we can look into this and assist you with utmost priority. ^LeahS

@ATTHelp I lost wireless service earlier today. This also happened on Monday afternoon, but not for this long. I am in Plantation, Florida

@ATT How soon before the wireless outage in Plantation is fixed?

Hi there, this is Renee. I'm sorry for the inconvenience and frustration you've felt, especially after being with us for so long. I understand how upsetting this must be for you, and I'd like to assist you in resolving your concerns today. Please join us in the DM so that we can take a closer look and provide you with the best resolution possible. -ReneeV

@ATT has the worst Customer service/loyalty departments 40 minutes on a call Call dropped Nobody call me back The changes agreed upon were never made on my account! I am a long time customer over 14 years I can't wait to cancel all my lines !

@VT_Umbra Hi there, I understand how important this is for you. Definitely this is not the type of experience we would like you to have with our services. Please meet us in a DM, so that I can look into your issue and assist you further. -Adam

@JaceOSweet Hey Jace. IWe are sorry that you are having issues with the AT&T App. Please join us in DM, so we can take a closer look.^JaimeS

@ATT how does your app not work to setup my router? Makes no sense. Cant get able of anybody either.

@drdow13 Hi Howard! We truly care about your experience with us, and we want to help you to get this solved for you, please send us a DM so we can start working on this! ^EleannaS

Hey @ATT , might want to train your reps to not be rude and tell me to go talk to the rep who I worked with before to fix the problem? Charade should not be talking to your customers…. #WTF #Accountibility

@NannaWhammy Hi there, we understand the importance of being able to be connected with your loved ones, we are here to help you turn this experience around. Please send us a DM to begin with the assistance. JohnR twitter.com/messages/compo…

AT&T service sucks today! It's been intermittent all day. Can't even text. Calls are the only thing working consistently!

@dntmentionmeeee Hello there! We are completely aware about the importance of keeping a constant and reliable service. We'd like to know more about your case in order to assist you, please send us a DM so we can take a deeper look! ^JaiderR

I have at&t and they service SUCK. I get no service at home!

Hi there, thank you for contacting AT&T. We understand your concern regarding the internet and also the importance of having reliable services. We will be glad to assist you. Please send us a DM so that we can have a closer look on your internet issue further and ensure that we get you the resolution.-Alice

@ATTHelp Internet down in Milton FL. What’s going on? Thanks

Hello there! We understand the importance of having all the things in order when it comes to your bill, in case you see something out of its place, we are here to give you more clarity about the charges and add-ons in your account such as the power bank you're mentioning, please send us a DM so we can take a deeper look of your case! ^JaiderR

@RS672024 Hey Ray! We are here to better assist you! Please, share more details over DM, so we can continue with our interaction and help you out with your service inquiry. Monica

@ATT service down again on Fort Bragg NC

Hey there, this is Renee. I'm so sorry for the inconvenience and frustration you've experienced, especially after being with us for 19 years. I understand how upsetting this must be, and I want to help resolve your concerns today. Please join us in the Dm, so that we can take a closer look and provide you with the best resolution. -ReneeV

@ATT is the worst company with the worst customer service! Time for a change after 19 years! @TMobile @Verizon

@Ex_Collaborator We completely understand the urgency of your concern, and we are here to assist you with this. Please reach us out in the DM, so we can assist you at the earliest and give you the best possible resolution. ^LeahS

@ATTHelp Person called claiming they was with ATT & didn't know my name. If I am being called by you then you know who I am? I thought person was fishing for info. They called wrong customer & that's ok. I get DirecTV from u & I don't want any1 misrepresenting this company

@ATT Is this caller a hoax trying to pass themselves off as a ATT customer service representative?

Hello, thank you for reaching out to us, I understand you're facing an issue with a transaction from one of the AT&T stores you visited, this is not the experience we want our customers to have, AT&T funds, including those deposited via CashApp, are not refundable for cash or credit. If the transaction was declined, but funds were still withdrawn, you should dispute the charge with CashApp. For further assistance, please meet us in the DM ^KennedyG

@ATT an AT&T retailer took $295 from my @CashApp, declined the transaction on their end but kept the funds. 3 days later, no WiFi, no phone, and reps keep hanging up. I have the proof. Help!

Hi Cohen, thank you for reaching out to AT&T. We understand how difficult it must be to pay $85 a month when you only need to take a few calls. We're sorry for the inconvenience this is causing, and we can help you explore options that may better fit your usage. Please reach out to us in a DM, so that we can take a closer look at your issue and assist you accordingly. -ValentinaF

@ATT @Miguel_layun @StreetSoccerUSA I can't justify spending $85.00 a month to take 3 phone calls a month.

Sometimes meeting your hero works out when it's ⚽ legend @Miguel_layun 😎 cc: @StreetSoccerUSA