Auto-Owners

@wareagleblonde A quick response is important to us! Please confirm your contact information and claim/policy number by sending it to us at AOCustomerHelp@aoins.com.

.@AutoOwnersIns if you could get an adjuster down to Geneva Co., AL sometime before next Tuesday to assess some EF-2 tornado damage, that’d be great. We’d really love to start cleaning up our property🙄

@ThadiusJ may look into this for you, we would appreciate it. We'd also like to confirm you called 1-888-869-2642 when you attempted to arrange service for your daughter. 2/2

@ThadiusJ Hi, Thadius. We're sorry you had a bad experience with our roadside assistance and would like to share your feedback with our service provider. If you wouldn't mind sending an email to AOCustomerHelp@aoins.com with your contact information and claim/policy number so that we 1/2

@AutoOwnersIns your roadside assistance is brutal! Daughter was in a wreck, I called & couldn’t get the guy to quit talking & trying to give me a gift card! All I wanted was a tow truck! I can’t imagine being on the highway with that experience! FIXIT!

@schulerj21 Thank you for making us aware of this issue, Joe. Customer satisfaction is very important to us. If you would please send your preferred contact information together with your claim or policy number to AOCustomerHelp@aoins.com, we will look into this for you.

@AutoOwnersIns maybe I shouldn’t be surprised that your X feed is filled with your NASCAR team rather than customer support information given that I’m still waiting for my house fire claim to be settled after nearly 3 months. Maybe you should rethink your priorities!

@dinoNFTos Good afternoon. We received your email and have forwarded the information to our claims team. Someone should be in touch with you in the next day or so.

@AutoOwnersIns How long does it typically take them to respond to an email? Also, still ghosted by our claims representative Mat Bridges.

@AutoOwnersIns I’m having a difficult time getting an answer from my adjustor and the time frame for payment keeps getting pushed back. A tree fell through our house in March. Please help. It seems like he is avoiding us to delay payment.

@whylydiawhy Lydia, thank you for sharing this issue with us. Please send an email to AOCustomerHelp@aoins.com with your contact information and claim/policy number so that we may look into this for you.

Has anyone else had difficulty with #autoownersinsurance? Been waiting over a month for a check for roof repairs. Getting the run-around IF anyone actually responds, which is rare. @AutoOwnersIns

@AriSeai this post to remove the name of our associate as this is a public page and we are obligated to protect the privacy of our associates. Thank you. 2/2

@AriSeai Hi, Aurora. Thank you for making us aware of your feelings on this matter. Please send an email to AOCustomerHelp@aoins.com with your contact information and claim/policy number so that we may receive more details on your situation. In the meantime, we kindly ask you to edit 1/2

@AutoOwnersIns FIRE CAROLINE HOLLERN

@Carl6336196142 Hello, thank you for sharing your experience with us. We'd like look into this further. To protect your privacy, please send an email to AOCustomerHelp@aoins.com with your contact information and claim/policy number. Thank you!

@AutoOwnersIns @MartinTruex_Jr @MTJFoundation HIGHLY disappointed in the service I’m getting from your claims adjuster. Your driver was at fault. It has caused many issues and your guy is talking penny’s on the dollar and nothing for my pain, suffering and massive disruption in life.

We can't wait to see #MoodyBlue back on the race track this weekend with this special wrap! Each of the 1,200+ names on the hood of @MartinTruex_Jr's car represents an associate, their friends and/or family members who stand strong with the @MTJFoundation. 💪

@asterisk3 options do not resolve the issue, we'd like to look into this further. To protect your privacy, please send an email to AOCustomerHelp@aoins.com with your contact information and claim/policy number. Thank you! 2/2

@asterisk3 Hello there, thank you for sharing your experience with us. We recommend trying our website customercenter.auto-owners.com/cp/sign-in from your phone’s mobile web browser first. If you are still having connection issues, we'd recommend trying another device such as a desktop computer. If these 1/2

@AutoOwnersIns your app does nothing but spin, and there are no updates available : /

@GaSkye Thank you for making us aware of your feelings on this matter. If you would please send your preferred contact information together with your claim or policy number to AOCustomerHelp@aoins.com, we will look into it for you

@acloserlookjm Hello there, thank you for sharing your experience with us. We'd like look into this further. To protect your privacy, please send an email to AOCustomerHelp@aoins.com with your contact information and claim/policy number. Thank you!

@AutoOwnersIns is dragging their feet on replacing my roof. I’m afraid that it may snow before it’s replaced. They should settle claims promptly.

@Blodgett3614213 Thank you for making us aware of your feelings on this matter. If you would please send your preferred contact information together with your claim or policy number to AOCustomerHelp@aoins.com, we will look into it for you

If you like dealing with lawyers and fees, look no further @AutoOwnersIns is the only insurance you need. Goodluck.

@MatlockDavis84 Thank you for making us aware of your feelings on this matter. If you would please send your preferred contact information together with your claim or policy number to AOCustomerHelp@aoins.com, we will look into it for you

The unprofessional scam practices of @AutoOwnersIns is astonishing! Daughter was involved in a no fault accident that totaled her car, 3 weeks ago. Adjuster does not do phone calls, only emails and now refuses to pay out the claim, and they have vehicle and title I signed over!

@BradleyDehem Hi Bradley. Thank you for making us aware of your feelings on this matter. Please send an email to AOCustomerHelp@aoins.com with your contact information and claim/policy number so that we may receive more details on your situation. In the meantime, we kindly ask you to edit 1/2

@BradleyDehem this post to remove the name of our associate as this is a public page and we are obligated to protect the privacy of our associates. Thank you. 2/2

@faux_poGBR Thank you for making us aware of this issue. Customer/policyholder satisfaction is very important to us. If you would please send your preferred contact information together with your claim or policy number to AOCustomerHelp@aoins.com, we will look into this for you.

@AutoOwnersIns I have a simple hail claim from late June that I cannot get settled and get no response from my adjuster, no call back and pretty much no help whatsoever. PLEASE HELP.

@daynabobby Thank you for making us aware of this issue. Customer/policyholder satisfaction is very important to us. If you would please send your preferred contact information together with your claim or policy number to AOCustomerHelp@aoins.com, we will look into this for you.

Absolutely not ok with the adjuster i got through my @AutoOwnersIns he was rude, disrespectful, and didn’t care about my problems in the slightest. Having kids in their car seats in the car while being rear ended was stressful enough. Add an adjuster who doesn’t give a crap…ugh