AvMed

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@CybrLou Hello Lou, we apologize for the inconvenience and understand how frustrating this can be. To protect your privacy, we can’t review plans or authorization details on this platform. We encourage you to please send a message to the Contact Us option located on your Member Portal.

@AvMedHealth "Paying AvMed >$2K/month & their system says I'm inactive. 3 weeks, 5-7 calls (all URGENT), talked to reps & enrollment—promised 72hr fix EVERY TIME. Zero callbacks. Worst health insurance ever. Don't care about members. Avoid AvMed! @AvMedHealth #AvMed #FloridaInsurance"

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@BrodyAdam73034 Hello Adam, we appreciate your patience and we understand how frustrating this can be. We encourage you to please send a message to the Contact Us option email at AvMed.Communications@AvMed.org Thank you.

@AvMedHealth You cannot get through to anyone at that number and when you get on the automated system says it’s around 40 minutes to reach someone and the next update it’ll say it’s like 55 minutes. What fckn kind of system do you have where the wait time goes HIGHER instead of lower ?!!!!

@AvMedHealth I can’t even begin to tell you what a Mickey Mouse organization you’re running. Red flags all over. Can’t get through to talk to anyone to discuss a bill, talk about premiums tripling and this…..

@JoeSloboda Hi Joe, we apologize for the current wait time and the inconvenience it is causing. We are doing what we can to reduce your time on hold.

@AvMedHealth Except nobody answers that phone number and your automated payment system disconnects when you try to pay by phone the system disconnects when you choose pay by credit card - your a multi billion company absolute worst phone system i have used in 30yrs

@AvMedHealth I’ve tried for days to reach someone at customer svc and continually get disconnected - website won’t allow payment of 2nd premium (logs me out) - phone system won’t accept CC pmnt (disconnects) - i would like to PAY and keep my coverage

@BrodyAdam73034 Hi Adam, we apologize for the current wait time and the inconvenience it is causing. We are doing what we can to reduce your time on hold.

@AvMedHealth This is the number to speak about scripts. That agent then gave me this 800-477-8768 and it's the same shit as the 888-580-8796. Automated system says 40 min hold time & then 5 minutes later it says 58. This on the eve of you guys debiting me a "surprise" $266.03 due to APTC !!!!

@AvMedHealth Your 888-580-8796 is absolutely useless. Earlier today I hung on for 32 minutes and would've waited longer but when I first got on, the estimated wait time was 42 minutes. By the time I gave up the estimated wait time went UP to 47 minutes. Worst customer service !!!

@maisainsurance Hello Maisa, our website is up and running, we encourage you to log onto the website at member.avmed.org and let us know if you are still experiencing issues. Thank you for your patience and understanding.

@AvMedHealth fix your agent portal issues!!!

@Chicago_Todd Hello, we apologize for the current wait time and the inconvenience it is causing. We are doing what we can to reduce your time on hold. Thank you for your patience and understanding.

@AvMedHealth @AvMedHealth Once again you can't enter financial information either by phone or your website. Calling, I have now been on hold with an initial 2 minute wait for 20 minutes. In that time, the wait time went up to 5 minutes, then 6, 8 and now 9 minutes. Is anybody answering?

@AvMedHealth why did you take out my checking account information for renewal and now you won't accept the information the portal and making me call which it went from a wait time of 46 minutes to 57 minutes.

@Chicago_Todd Hello, our website is up and running, we encourage you to log onto the website at member.avmed.org and let us know if you are still experiencing issues. Thank you for your patience and understanding.

@AvMedHealth @AvMedHealth I have now entered the account information - oh and by the way the wait time is still 57 minutes - several times and get this message. How do you not have your website working????!!!! What a racket.

@ShannCohrs Hello @ShannCohrs, our team is working to resolve portal and phone issues. We apologize for the inconvenience, and kindly ask you to try reaching us again later today. Thank you so much for your patience!

@AvMedHealth You online account doesn’t work and neither does your automated phone system. 😐

@JoannaCocoGrove Hi Giovanna, we're sorry to hear this. If you’d like assistance, please call the number on your Member ID Card, please note the number may vary by plan. We look forward to discussing your frustrations and finding solutions together.

@AvMedHealth Why does AvMed refuse to answer my letter asking WHY the medication "Vabysmo" for wet macular degeneration costing approx. $2,300 per injection is billed by medical providers between $14,000 & $19,000 per injection?

@JoannaCocoGrove Hi Giovanna, we're sorry to hear this. If you’d like assistance, please call the number on your Member ID Card, please note the number may vary by plan. We look forward to discussing your frustrations and finding solutions together.

@AvMedHealth Even by billing 10 times higher than the cost for medical providers, AvMed & others in Florida are DROPPING Seniors from Medicare-Plans b/c their bean counters want a return of 1,000% or NOTHING. Another Florida shakedown b/c all insurance providers own Tallahassee.

@_Rossely_ Hi, Roze, we’re sorry to hear this. We’d like to learn more about your experience with us and find out if there’s anything we can do to fix things. For assistance, please call the number on your Member ID card. Please note the phone number may vary depending on your plan. Thanks!

@AvMedHealth the WORST insurance I’ve ever had. Charging a higher copay for taking my sick child after 5pm to their primary doctor who happens to have convenient hours for working parents. Not paying for a well visit when all the other insurances I’ve had pay for it in full.

@JoannaCocoGrove Hi, Giovanna. We apologize for the inconvenience this is causing. For assistance, please call the number on your Member ID card. Please note phone number may vary depending on your plan. If you do not have access to your Member ID card, please call 800-882-8633 (TTY 711).

@AvMedHealth Something seriously wrong when a member has made 6 phone calls to correct the PCP's info that she has for the past 25 years. Is everyone "brain dead" at AvMed or they just don't care?

@jessicajara26 Hi, Jessica. We apologize for the inconvenience this is causing. For assistance, please call the number on your Member ID card. Please note phone number may vary depending on your plan. We look forward to the chance to talk through your frustrations and offer solutions.

Do you have the necessary supplies on hand? Make sure everyone in your household knows and understands your hurricane plan. Find more information: bit.ly/26ugUsH

Our journey continues on Facebook and Instagram this month. We hope you'll join us! Facebook: facebook.com/AvMedHealth Instagram: instagram.com/avmedhealth/ Health plan questions? Please call the number on your Member ID card.

This month, join our other social media communities for content and inquiries! Facebook: facebook.com/AvMedHealth Instagram: instagram.com/avmedhealth/ Health plan questions? Please call the number on your Member ID card.

@neurodoc97 @POTUS Hi, Walt. We apologize for any inconvenience you are experiencing. For assistance, please call the number on your Member ID card.

@AvMedHealth stopped paying medical claims in early February and refuse to speak with providers on the issues. @POTUS