Julie Bækdal Ahrentsen

@EmiratesSupport Please contact me in the DM. Cancelled flight as of today, no rebooking confirmed yet, please provide help.

This statement has been updated: x.com/EmiratesSuppor…

With the limited re‑opening of airspace, Emirates is operating a reduced flight schedule until further notice. Visit emirat.es/nowoperating for more information. These flights are open for booking and we are accommodating customers with earlier bookings as a priority. Customers transiting in Dubai will only be accepted for travel if their connecting flight is operating. Please do not go to the airport unless you hold a confirmed booking for these flights. Emirates continues to monitor the situation, and we will develop our operational schedule accordingly. The latest flight updates will be published on our website. Customers are advised to check emirat.es/bookflights, review the latest operational updates on emirates.com, and check their email for any notifications about changes or cancellations to their flights before travelling to the airport. We would like to thank our customers for their understanding and patience. The safety and security of our passengers and crew remain our highest priority.

@EmiratesSupport Please contact me! DM holds my information. You offered re-scheduled flight for me yesterday on insta, but I never received confirmation, please get back to me. Please, help me get home.

Following the partial re-opening of regional airspace, Emirates is operating a reduced flight schedule while working to restore full network operations. ✈️ Flights to these destinations are currently operating: emirat.es/nowoperating. 🎫 Customers can check availability and book here: emirat.es/bookflights. We are accommodating customers with earlier bookings as a priority. Customers should only proceed to the airport if they have a confirmed booking. The airline anticipates a return to 100% of its network within the coming days, subject to airspace availability and the fulfilment of all operational requirements. Safety, as ever, remains paramount as is our duty of care. Operations Update ◾️ Yesterday, Emirates carried approximately 30,000 passengers out of Dubai. ◾️By tomorrow, 7 March, Emirates will have 106 daily return flights operating to 83 destinations, representing almost 60% of our route network. ◾️In certain high-demand markets, Emirates has significantly scaled up its operations. In the UK alone, the airline will be operating 11 daily flights across five airports by 7 March, reflecting the strength of travel demand between the UAE and UK. ◾️Additional capacity is being deployed across India, with Emirates scaling up to 22 daily flights, serving all nine of its Indian gateways by tomorrow 7 March. ◾️In the United States, Emirates currently operates to seven of its American gateways, ensuring continued connectivity between the US and the UAE during this period. We continue to monitor the situation closely and adapt our operations accordingly. We urge all customers to check emirates.com and our official social media channels, where we will publish the latest updates as they become available.

@EmiratesSupport @EmiratesSupport please follow up on my case. You where in contact with me Yesterday on Insta, about a new ticket, but never replied back when I said yes for the ticket. Can you please contact me to let me know if I can go home tomorrow or not? Information details in is DM.

@BAhrentsen Thank you for sending a DM, Julie. Our contact centre is experiencing significantly higher than usual volumes. We will do our best to reply to you within 48–72 hours. Thank you for your patience and understanding.

All scheduled Emirates flights to and from Dubai remain suspended until 2359hrs UAE time on 7 March, due to airspace closures across the region. Emirates continues to operate a limited flight schedule: emirat.es/flightstatus. We are accommodating customers with earlier bookings as a priority on these limited flights. Customers transiting in Dubai will only be accepted for travel if their connecting flight is operating. ⚠️Please do not go to the airport unless you have been notified directly by Emirates or hold a confirmed booking for these flights. Emirates continues to monitor the situation, and we will develop our operational schedule accordingly. The latest flight updates will be published on our website. Customers are advised to check flight status, review the latest operational updates on emirat.es/travelupdates, and check their email for any notifications about changes or cancellations to their flights before travelling to the airport. We would like to thank our customers for their understanding and patience. The safety and security of our passengers and crew remain our highest priority.

@Saraspreadbrid1 @EmiratesSupport @emirates I you haven’t heard from them yet, try DM via their Insta account.🤞🏻

@BAhrentsen @EmiratesSupport @emirates Same here the customer service is non existent we are now having to pay for our hotel because @emirates @EmiratesSupport sent voucher to completely different hotel!

@Maxei0 @EmiratesSupport I you haven’t heard from them yet, try DM via their Insta account.🤞🏻

@EmiratesSupport @BAhrentsen reply my DMs @EmiratesSupport its been days,, Please reschedule our flight to Delhi

@tcollins17TC @EmiratesSupport I you haven’t heard from them yet, try DM via their Insta account.🤞🏻

@EmiratesSupport @BAhrentsen @EmiratesSupport please can you reply to my DMs. We have had 5 flights cancelled now and can’t get through to you on phone or chat or replies to DMs.

@sexc_sabz786 @Emratesupport I gained contact with them through their Instagram account, by sending a DM. Hope you will get some help soon as well🤞🏻

@Emratesupport @BAhrentsen Has the matter resolved cuz they aren’t helped me at all

@EmiratesSupport Hi Emirates, thank you for the response. I have booked directly with you, and already send all needed information via DM’s. Please contact me through that.

@BAhrentsen Hi Julie, if your flight has been cancelled, you won’t be able to rebook it online. Please contact us directly to rebook your flight: emirat.es/support or send us a DM. If you booked with a travel agent, please contact them. Thank you for your patience and understanding.

@EmiratesSupport When flight is cancelled, how can I rebook??

Customers affected by flight cancellations have these options: ✈️ Rebook on an alternate flight. You can rebook on another flight to your intended destination for travel on or before 27 March. If you booked your flight with a travel agent, please contact them. If you booked with us directly, contact us at emirat.es/support. 🎫 Request for refund. You can request for a refund of your ticket if your booking is on or before 12 March by completing the refund form at emirat.es/refund if you booked with us directly. If you booked your flights with a travel agent, please contact them. Customers impacted by flight cancellations must contact their travel agency for rebooking. If booked directly with Emirates, please contact us at emirat.es/support. Customers are requested to ensure their contact details are correct by visiting emirat.es/managebooking to receive updates. All city check‑in points across Dubai are temporarily closed until further notice. For more information visit emirat.es/FAQs.