𝗕&𝗤(𝗛𝗲𝗹𝗽𝗲𝗿𝘀)

@Lindon31uk Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number for immediate assistance.

@BandQ is there someone in that understands English i can speak to help resolve an issue. The chat team abroad said I need to voice call, but the foreign lady I called can't understand me. Trying to buy online but the price jumps up £30 when I go to the basket. Thanks

@bartong2011 Hello @bartong2011, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@BandQ Hi, your customer service team call from .Manchester and I keep getting disconnected. Requesting someone from a B&q branch please

@BandQ I spent nearly £400 for a home delivery and was still charged £30. Thought it might be free delivery over a certain amount spend?

@TherealG_P Hello @TherealG_P, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@bandq @bandq_help ……had to re-arrange entire schedule to suit new date. Arrived, but no apology, nothing. Now you are trying to palm me off on to your supplier. My contract was with you. You failed. What will you do to compensate for that failure?

@tonychainsaw1 Hi @tonychainsaw1, we apologies for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly follow back and DM your reachable WhatsApp number for immediate assistance.Thank you

@BandQ Just ordered nearly 15000 bricks. You did not get my business. Your prices on bricks are extortionate. Shame on you, do you pull prices out of thin air!

@gbrook37 Hi @gbrook37, we apologize for the unpleasant experience you have undergone. We would like to follow up with the matter further in order to solve it. Kindly follow back and DM your WhatsApp number for immediate assistance. Thank you.Arian

@BandQ legal action seems to be the only way b&q listen to people as rude staff in South Africa putting the phones down a open complaint that no one won't tell you who is dealing with . Have 5 days worth of tape recording of rude staff putting phones down

@virtualpubgig Hi @virtualpubgig, we apologize for the unpleasant experience you have undergone. We would like to follow up with the matter further in order to solve it. Kindly follow back and DM your WhatsApp number for immediate assistance. Thank you.Arian

@BandQ I purchased your jazy rustic oak vinyl floor 6 years ago. It comes with 10 year guarantee. It has curled and cracked. My local b+q store where i bought is not interested. What do I do ?

@tgloughnane Hello @tgloughnane, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@BandQ All customer services do is email the seller (who I’ve never heard of) and hope they will either deliver or issue a refund! @BandQ you have gone so far down in my estimation you won’t be getting my customer again and I advise anyone else to do the same.

@lornadil1 Thank you @lornadil1 for bringing this matter to our attention. We apologize for any inconvenience. Please follow us so we can investigate and resolve this issue as quickly as possible. Your satisfaction is our priority.

1 day shy of two months from return and @BandQ eventually give a refund. Only after I contacted the CEO and director of customer experience. That’s an experience I’d rather not repeat. No goodwill gesture either!

@ag007ag Hello @ag007ag, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@ange220677 Thank you @ange220677 for bringing this matter to our attention. We apologize for any inconvenience. Please follow us so we can investigate and resolve this issue as quickly as possible. Your satisfaction is our priority.

@BandQ You lot are an absolute disgrace!!!

@GWYNTTHOMAS It's unfortunate for the challenge encountered. We would like to closely look at the concern raised.kindly share with us via DM your WhatsApp number to allow us further.

You gotta laugh at @bandq_help When asked for some simple help, they replied “I would advise you that we are unable to assist” Think they need a rebrand = @bandqunableto_help @BandQ

@GWYNTTHOMAS Hello 👋 @GWYNTTHOMAS We apologise for the inconvenience kindly follow back for feedback on DM

@Jon_Annal Hello 👋 @Jon_Annal We apologise for the inconvenience kindly follow back for feedback on DM

@BandQ @bandq_help Squirrel proof peanut holder? 😅

@MaxModz1382 Hello 👋 We apologise for the inconvenience kindly follow back for feedback on DM

@BandQ can you help me I was over charged 🙄

@ThomHobbes1 Kindly check your DM.

Order a bunch of items from @bandq @bandq_help. Suppsed ro be delivered early last week. No delivery. No communication. On the phone or 1 hour on hold trying to get this sorted. In case any one at the top is wondering why people go elsewhere. This will be the last time for me

@ThomHobbes1 Kindly check your DM.

Who do I message with my order number to get a refund? It’s been 24 hours and the New Malden store hasn’t bothered to reply or call me back as they said they would. I don’t want the order anymore, I just want a refund for the order and the ‘shipping’

@Ryanstweetr Hello 👋 We apologise for the inconvenience kindly follow back for feedback on DM

@pauldewolfe It's unfortunate for the challenge encountered. We would like to closely look at the concern raised.kindly share with us via DM your WhatsApp number to allow us further.

@BandQ Really disappointed with B&Q. Paint delivery didn’t arrive on the confirmed day and the courier never had it. Two long calls, several staff, conflicting info, and even a promise of a driver drop off that never happened. This has stalled a home project. I need this resolved

@ThomHobbes1 Hi there, we apologize for the unpleasant experience you have undergone. We would like to follow up with the matter further in order to solve it. Kindly follow back and DM your WhatsApp number for immediate assistance. Thank you.Arian

@sushant083 please follow us so we can help connect you with the team via DM. Thanks you. ^™✨

@BandQ absolutely poor customer service in new Malden branch and no one cares….