Best Western GB Customer Services

@mmaleahhhh Good morning, I am sorry to hear this. Please can you send the full details to customerservices@bwhhotels.co.uk and we will investigate with the hotel management team. Many thanks

@BWGBHelp how do we go about getting a partial refund on our stay last night. we called down an our shower not working they said they’d send up someone n nobody came. told them again today got n im sorry

@GW25 Good morning, I am sorry to hear this. Please contact our Reservations Team directly on 0800 39 31 30 or by emailing booking.service@bestwestern.com and a member of the team will be happy to assist. Many thanks

@BWGBHelp Hi I can’t get logged into the app to make some bookings it’s not recognising my credentials

@Arisenewsfail Good morning David, I am sorry to hear this. Please can you send the full details to customerservices@bwhhotels.co.uk and we will investigate. Many thanks

@BWGBHelp help. I think I have been scammed - can you DM me urgently

@BobbySHJ Good morning Ben, please can you contact our Reservation's Team directly on 0800 39 31 30 and a member of the team will be happy to look into this for you. Many thanks

@BWGBHelp I am wanting to change a booking from 3 nights (friday to monday) to 2 nights (friday to sunday) It is not a prepaid booking.

@waddletonk Good afternoon Karla, I'm sorry to hear this. Please can you send the full details to customerservices@bwhhotels.co.uk and we will investigate with the hotel management team. Many thanks

@BWGBHelp I have been charge twice for a stay at your Putney Hotel London-I have emailed, and gone back to the hotel with proof and they refusing to refund me, how do I raise a complaint/get my money back?

@Costing_Legend Good morning Scott, our Customer Services Team have received your email and will be in touch soon. Many thanks

@BWGBHelp I’ve completed the online form regarding a recent stay at Hartlepool Grand Hotel but had no response. Could somebody come back to me please?

@Rourke199811 Hi Christopher, I am sorry to hear this. Please can email the full details to customerservices@bwhhotels.co.uk and we will be happy to investigate with the hotel management team. Many thanks

@BWGBHelp i am staying at BW hotel, with people *constantly coming and going to rooms adjacent to mine. doors opening, slamming /banging. i am getting no rest at all, much less sleep. the night porter has asked the people to stop. — no difference, whatsoever. : / what do i do?

@Thisis__RC Good morning, the complimentary room upgrade for Best Western Rewards members is subject to availability on day of arrival. If you would like to contact the team directly, they would also be happy to advise. Many thanks

@BWGBHelp Trying to make a reservation in Edinburgh, I wanted to check how the upgrade perk works as a diamond select member? Can I email a day before to check for availability?

@HollieAnneB Hi Hollie-Anne, please can you provide the full name of the hotel you're interested in and I will be happy to provide their contact details. Alternatively, if you send the full details to customerservices@bwhhotels.co.uk we can raise with the hotel directly. Many thanks

@BWGBHelp Hello. Trying to arrange a 60th birthday surprise for my mum who is staying with you this week and next. Can you DM me please? ✨

@marcushodgesOK Good morning Marcus, please contact our Rewards Team on 0800 39 31 30 or by emailing bwr.service@bestwestern.com and a member of the team will be happy to assist. Many thanks

@BWGBHelp Hi - I am struggling to access my rewards account. Adsmittedly I haven't used it for a couple of years, but had want to book a Mornington in Earls Court. Is there a fix to access my rewards account pls?

@JSWNilly Good morning, please can you send the full details to customerservices@bwhhotels.co.uk and we will investigate with the hotel management team. Many thanks

@BWGBHelp Hi. I recently booked a stay in London but didn’t get an email confirming the booking. Can you DM me and I will give the booking reference for you to check. Don’t want any nasty surprises when we arrive!

@sadietrent_92 Good morning, I am sorry to hear this. Please can you send the full details to customerservices@bwhhotels.co.uk and we will investigate with the hotel management team. Many thanks

@BWGBHelp If I don't get the refund after reaching out here, I will continue with my quest for it via visa and clearpay. My stomach still has not fully covered from the undercooked food at breakfast

@BWGBHelp So I left a scathing review on the Cornona hotel in London. They have replied to every other view but mine, and are refusing a refund despite being told they have to give me one by booking.com because of the review I left

@n0n0tagain Good afternoon, our Reservations Team will be happy to assist and can be contacted on 0800 39 31 30. Many thanks

@BWGBHelp hello! If I want to stay at a hotel for 4 nights, can I make 2 booking for the same type of room and then use the 2 for 1 offer on both bookings? If I ask for 4 nights, it doesn't show the black Friday offer.

@jafmafb Good morning, I am sorry to hear this. Please can you send the full details to customerservices@bwhhotels.co.uk and we will investigate with the hotel management team. Many thanks

@BWGBHelp Are the team at the Annesley House hotel OK? I think the hotel's been abandoned. No staff at reception.. or the restaurant, or the bar...

@MrsBforthewin Good morning, please contact the Flitwick Manor Hotel, BW Premier Collection by Best Western directly on reservations@flitwickmanorhotel.co.uk and a member of the team will be happy to assist. Many thanks

Hi @BWGBHelp I'm looking to book Flitwick Manor. Please can you send me the current dinner menu and room service menu before I do please? Thanks.

@d_r_keyte Good morning Daniel, I am sorry to hear this. Please can you send the full details to customerservices@bwhhotels.co.uk and we will investigate with the hotel management team. Many thanks

@BWGBHelp thought I would share my recent experience with your front of house at premier suites in Liverpool… terrible customer service

@JodieStus Good morning Jodie, please contact the Best Western Plus The Quays Hotel Sheffield on reception@thequayshotelsheffield.co.uk and a member of the team will be happy to assist. Many thanks

@BWGBHelp hello is it free parking at The Quays Sheffield when booking a room?

@thestylesplash @ypsuk Good afternoon Emma, I am sorry to hear this. Please can you send the full details to customerservices@bwhhotels.co.uk and we will investigate with the hotel directly. Many thanks

@AlexB8089 Good afternoon Alex, I am sorry for the delay. Please contact your chosen hotel directly and a member of team will be happy to assist. Many thanks

@BWGBHelp good evening. would it be possible to either have an early check in or if we could drop bags off prior to check in? we would be thinking of staying with you on 22/8 for the night. many thanks.

@d_shuks Good morning David, I'm sorry to hear this. Please can you send the full details to customerservices@bwhhotels.co.uk and we will be happy to look into this for you. Many thanks

@BWGBHelp trying to get help with a booking but your staff’s responses completely unhelpful so far… can you do better please