David Shukri

@BWGBHelp trying to get help with a booking but your staff’s responses completely unhelpful so far… can you do better please

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@Qantas hi. Can you tell me why you still haven’t processed my FF points claim dating back to August? Supposed to take 14 days, right? It’s been more than 8wks……

Hi @Qantas, fancy giving me an idea why my FF points claims haven't been processed yet? It's been a lot longer than 14 days... Thanks

Does anyone know if @DFranklinOFCL is still in business? They're not responded to support requests for weeks. Hello, customer service......!!!!!!

@DFranklinOFCL still waiting for support / reply from your team. Is there anyone there…???????

@DFranklinOFCL very frustrated. Returned an item to you from Australia and it’s been sent back to me from Spain. Your team is not responding to my emails and I’d really like some help to resolve the situation. I’m now out of pocket for the item and the postage back to you.

@WebinarNinja I've cancelled my subscription to your terrible service and you're still emailing my clients about a webinar that's already happened on a different platform. STOP IT!!!

@santanderukhelp Still waiting

@d_shuks Hi David, thanks for your tweet. We have received your email in our inbox. We will be in touch as soon as possible. Apologies for the delay. ^CM

@santanderuk 2hrs you've kept me on hold trying to confirm an urgent payment. Totally unacceptable, complete intransigence from your people to try and help me. Has cost me a fortune in phone charges from overseas. Will you help me or not?????

@santanderukhelp Hi . Still here waiting for your call.

@d_shuks Thanks David. We'll get in touch as soon as is possible. ^TC

@santanderukhelp Ty. Email sent. I have not included details by email but can complete security questions by phone now. Awaiting your call.

@d_shuks Thanks David. We will take a look into this as soon as we receive your email. ^CM

@santanderukhelp Ok. I’m doing that straight away. I’m at my desk now and ready to complete this transaction. Please help make it happen today.

@d_shuks We do apologise about this David. If you send an email across to twitter@santander.co.uk, we'll certainly be able to assist you further from there. ^GW

@santanderukhelp That’s not the point. I tried many nmbrs. I need your chaps team to call me. I asked repeatedly for this support and your team denied me this service. Having been a Santander customer for decades this is the least you can do to help me. +61(0)455155020. Ok? Urgent!!!

@d_shuks Hi David, thank you for getting in touch. We're sorry to hear this. We would like to help. If the information you require is account specific we're not able to assist here due to not having access to customer accounts. However, We would like to try and... santanderuk.response.lithium.com/portal/convers…

Cherry on the cake @WebinarNinja when you promise free subscription to compensate for all the errors in your platform, then you go ahead and charge someone anyway. The sort of service and delivery I’ve come to expect from your firm.

@WebinarNinja @TheOmarZenhom FYI all these issues still outstanding...

@d_shuks @TheOmarZenhom Hi David, CJ here. Thanks for these! Hope you don't mind sending them over to support@webinarninja.com if you haven't already. We'll get to these issues as quickly as we can. 👍

@WebinarNinja yet again let down by your ropey platform. No engagement statistics showing for my webinar, numbers showing don't make any sense, helpline is useless. Every time I raise an issue they say it's being worked on but it never gets fixed. Do you care??????

@WebinarNinja @TheOmarZenhom Been talking to support for months. Problem is nothing ever happens. What is ETA on resolutions please?

@WebinarNinja @TheOmarZenhom list of unresolved issues: participated in chat data unavailable Chat export incomplete attended webinar statistics incorrect last left data unavailable mins attended data unavailable show up rate % incorrect conversion rate chart blank refund request

@d_shuks Hey David, yes we absolutely do care and we understand your frustration. There is a major fix should go out within next 48hrs, it includes multiple fixes. Tying up loose ends there before we release it. We'll keep you posted via your support request. Thank you.

@WebinarNinja and FYI just to be really clear, you still haven't fixed the problem that existed last November...

@WebinarNinja @WebinarNinja i don't think you care that much. These issues have been in play since Nov 2020. If webinars are about engaging, what value is a platform that can't guide me on engagement after a webinar? It's inexplicable that you've failed to get this sorted in five months...