Bell Support

@MarquisSafety Hi there, Please DM us at any time for further review and discussion. Thank you twitter.com/messages/compo…

@Bell_Support What do we do now? I pay today on the due date for a service which I do not get?

@Bell_Support #AI answering is #lost real CS person on the phone wants me to #installbellequipment since when customers install #bellequipment in #BELLUTILITYCABINET ? Weird #request from #bellcs if the #modem is #defective as cs stated replace it. #customers are not #installers

@deb_0611 Hi there, sorry to hear you are having issues. If we can help, please DM the account number to us, and we'll do our best to assist you. ^JL

@Bell_Support all of a sudden internet stopped working! Error 1201. I work from home and with schedule I can’t have someone come until Friday—unacceptable!!! Contact me please. I need someone to come TODAY.

@julessa3 If we can help, please DM the account number to us, and we'll do our best to assist you. ^JL

@Bell_Support @BellFibeTV I need my internet to work pls fix this ASAP!!! #fibedownindahammer😡

Some customers in Western Ontario may be experiencing a Fibe TV and Voice service interruption. We are working to restore service as quickly as possible. Thank you for your patience.

@julessa3 Hi there, sorry to hear you are having issues. If we can help, please DM the account number to us, and we'll do our best to assist you. ^JL

@Bell_Support Bell Fibe whats going on with the internet? Am trying to work here!!!

@JMazda26 Hey Jennifer, thanks for reaching out! Our customer care team is definitely available right now, and throughout the weekend. Please feel free to send us a DM, if you're still having challenges getting through to our team, and we'll take it from there. Thank you, ^RS

@Bell_Support Im just just trying to call your support regarding my mobility and I have questions but when I called it says it’s now closed & I’m calling today Sunday at 11:30 AM?!!! Are they really CLOSED!!!

@MarkKennedyQW Hello, we're very sorry to learn about this. We'd like to look into this further for you, please DM us the account details to start, thank you ^LS

The @Bell virtual repair tool is such a huge joke. Let’s see, rebooting your modem didn’t work, how about we reboot your modem again. Problem not solved, let’s reboot your modem again. FFS! @Bell_Support is useless on the weekend. Why no 24hr support for this huge company?

@MarquisSafety Hi there. We received and responded to your DM. Thanks.

@Bell_Support Did you get the DM? I haven't received a response.

@anu_bhalla07 Hello there. Having an excellent service is a top priority and out team would love to work with you to turn this around. Please DM us, so we can get more details. Thank you. 6RZ

@Bell_Support @Bell You absolutely embarrass your corporate brand every time someone reaches out for customer technical support. Incompetence and never customer centric. Embarrassing

@Doretta_Wilson Hi there Doretta, thanks for reaching out. We truly apologize to learn about the inconvenience this has caused you. We're here to assist with your account and check what we can do to help. Please send us a DM to proceed. Thank you.

Dear @Bell @Bell_Support If you are having issues with your call answer services maybe you could COMMUNICATE with your customers--after all you ARE a COMMUNICATION company!!! The problem is at your end not ours!!! Two days now I've had to deal with customer support.

@Leo71106092 We understand how important this service is for you and we would like to further check the most updated information about this service issue. Feel free to send us a DM with your account details. ~ TJ

@Bell Would love to but home phone has been down for almost a week. @Bell @Bell_Support keeps lying, saying it will be fixed and it never is…. It’s supposed to be fixed by 10pm tonight - guessing another lie because I asked a tech in the area and he said next week at the earliest.

Long weekends were made for reconnecting. This Victoria Day, embrace the moments spent with friends and family. However you spend your weekend, connection is everything. 💙 #ConnectionIsEverything #VictoriaDay

@ReginaMachina Good afternoon. We're very sorry to read about this. Please send us a direct message with your account information and we will be more than happy to assist you. Thanks ~Mel

@Bell_Support Our modem isn't working and Bell sent a new kit without one of the cables and no technician?? Calling in is a nightmare with the AI assistant is a nightmare. How are we supposed to restore the service we are paying for?

@MarquisSafety Please delete your account details from the public feed and send it to us via direct message.

@MarquisSafety Please send us a DM with your account details so we can look into this further and help get your internet back on track.

@Bell_Support are you there? #residentialserviceinterruption G1S0E4

@MarquisSafety We’re sorry for the frustration, that’s not the experience we want for you when trying to get help with your internet. Please send us a DM with your account details so we can take a closer look. ^FP

@Bell_Support why is my home internet not working, #AGAIN Why does your AI answering transfer me to #westerncanada when I cannot for support in #QUÉBECCITY #QUEBEC #nointernet #residentialsupport #belligerent #bellinternetdoesntwork

@Leo71106092 Good morning. Thank you for reaching out. We'd like to take a closer look at your concern. Please send us a direct message, and we'll do our best to assist you. Thanks ~MS

@Bell_Support home phone has been out since last Saturday - apparently an issue with a cable. I have been lied to far too many times this week. No one has an answer. Now it is supposed to be fixed by 10pm tonight - 94 yr old mother has no service for almost a week.

@LawrenceBrass2 You're welcome.

@Bell_Support Thank you.

@Bell_Support I’m not able to access the my devices part of the fibe app. It says it’s unable to load your devices. At the end it has (1014).

@LawrenceBrass2 We are glad to know that the issue has been resolved. Please feel free to send us a DM if there's anything else we can help you with.

@Bell_Support Issue fixed

@LawrenceBrass2 Thanks for bringing this to our attention. We want to help. You can send us a DM here. twitter.com/messages/compo…

@Bell_Support Not sure where to send a Dm but this is what I see when trying to access my devices.