Jennifer

@Bell_Support Im just just trying to call your support regarding my mobility and I have questions but when I called it says it’s now closed & I’m calling today Sunday at 11:30 AM?!!! Are they really CLOSED!!!

@FidoSolutions Well finally after spending almost 7 HOURS on the phone trying to connect to the RIGHT department, my issue was resolved after insisting to your support that she can solve the problem online! Instead of SENDING me to ROGERS SHOP to get the eSIM!! You need to train them properly!

@JMazda26 Hi Jennifer! Sorry you are having problems finding support for your mobile! What has you reaching out for help, we'd be happy to guide you to the best support for your issues. -^rm

@Fidomobile I’m having trouble getting the support to help with my mobile! Your customer service team is not helpful at all?!!!

@Fidomobile is your tech support 24 hours ?

@RogersHelps Ok you’re no help at all !!

@JMazda26 I would recommend you reaching out to our front line support team to ensure that your account is properly associated with the promotion. The promotion is automated and the offer is sent by Disney directly if and when you qualify for it. ^rt

@Rogers what’s the number to call to activate my account with you. I just called and was saying office is closed?!!!! And I’m having problem activating my Disney plus. Which is included on my Rogers Xfinity package

@RogersHelps I did scroll down in MyRogers and there’s NO option to manage subscription! The only one appearing is the billing and when I click on support it will say NO active services to manage? YOU NEED YO ACTIVATE MY ACCOUNT! Whoever is in charge of this should do their jobs properly!?

@JMazda26 If that's the case and you do meet the eligibility requirement then it may take up to 48 hours for you to get the access. Would recommend checking your junk/spam folder as well just to be sure. Also if you scroll down in MyRogers do you see the option to manage subscriptions? ^rt

@RogersHelps Yes it was included with my old package and I didn’t get sign up with the same MyRogers account and I already talked to your customer service support and he said he will activate my account & that was 2 days ago but it’s not working still ?!

@JMazda26 Prior to you cancelling your services, did you have Disney + included with your old package with us? Also in addition to that when you had activated our services once again did you get sign up with the same MyRogers account?- ^rt

@RogersHelps Yes I tried logging into My Rogers account via desktop browser but no banner and no email with offer. As I said my account was cancelled at the end of my contract on April 19 but I signed up again and my service was installed on April 24 but you guys have not activated my acct?!

@JMazda26 Did you get a chance to log into your MyRogers account via desktop browser to see if the banner is available on the top with the Disney package? Did you get any emails with the offer being made available to you? ^rt

@RogersHelps NOT WORKING!??

@JMazda26 you would see the option to activating the services via banner at the top. You can try using this link to see if to auto pops up when signing via MyRogers. rogers.com/streaming/acti… 2/2 - ^rt

@RogersHelps NO ITS NOT WORKING!!!!????

@Bell_Support I was able to call a number for support but I was on hold for ONE HOUR??!!! Can you send me the link to message you directly?!

@JMazda26 Hi there, we are sorry to hear about the experience. If you do require any assistance at this time, please Direct Message us with your account information with full details, and we'll do our best to assist you. ^KM

@Bell_Support why is your customer service representative and support doesn’t answer our calls?!! I just called several numbers at 9:15 ish AM but it was saying the office is closed??!!! What the heck?!!

@Rogers A technician is supposed to come to my place to set up my router and tv box between 8AM-12PM but I just got a call from him that he will arrive at my place at 12PM?!!! Geez at the last minute?!!!! And I have other things to do?!! What the heck ?!

@Bell_Support It’s ok now I was able to talk to one of the customer service representative and he was very helpful and he sent me the QR code to be put on the box

@JMazda26 Hi there. We are sorry to know about this. We'd like to make sure this gets properly addressed. Please send us a DM, so we can best assist you. ^RZ

@Bell_Support Hi I would like to cancel my subscription with Bell. What is the number to call for this ?

@Bell_Support Your representative bluntly asked IF ITS ABOUT MONEY! I wasn’t able to respond but later after I hanged up I was thinking why did that representative asked me so bluntly

@JMazda26 We're very sorry to learn about this experience Jennifer, we would recommend deleting the tweet indicating the account number for your account security. Please send us a DM here twitter.com/messages/compo…

@Bell_Support Your customer service team are not very knowledgeable. I think you need to train them more!!!

@Bell_Support OMG! You really need to train your staff well about Bell’s product but also on etiquette and respect! I just called few hours ago & I was asking about the cancellation time when one just signed up, etc etc and I think her name is Debbie and ask me is it about money???!!!

@Bell_Support Geez seriously , train your staff well

@JMazda26 Hello, we're sorry to learn about this experience. We'd like to look into this further for you, please DM us the account details and more information about what happened. Thank you

@Bell_Support I called yesterday because I had my TV/internet installed by the Tech & I some questions do I have to call support because your tech doesn’t know anything. Story short. I was looking for the American channels but your customer support doesn’t know it??